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April 2021 by Tom Moring
The drive through is a twenty minute wait every time. I go into the lobby, there are two tellers on the drive through, four others behind the counter but only one working the counter. There is one at a desk helping a customer. There are two in an office behind me laughing and sharing photos on their phones. A lady walked by and said they will be with you in a few minutes. I said with this many people working you think service would be faster.
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August 2020 by Andrew Rad
BE AWARE!!!!! They do like to STEAL your money. They slapped me with fees that were not supposed to exist. Stay away from this bank. One of the WORST in Roanoke.
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August 2018 by Rick Ashwell
I have been trying to settle an estate for my spouses father, he had little to no assets at the time of this death. Suntrust happened to be a bank he had an account with.
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February 2013 by Jamal Hamood
I called to ask if they had a "Notary Public" on site. After holding for several minutes, I was asked if I had an account. I told them no, but I would be glad to pay a fee for the service. I was told that unless I was a member, they could not help me. I said thanks and hung up. The agent had a bit of an attitude. I was considering opening an account there depending on my experience with them.