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March 2024 by Scott Duvall
Good, friendly people across the board. They recommend good financial services without being pushy, make it easy and convenient to close out accounts or transfer money, and are all around easy to work with.I also happened to be there when a belligerent and aggressive individual came in cursing and screaming, and they responded immediately to try and de-escalate. When that quickly proved impossible, they safely shepherded the individual outside and secured the area, keeping patrons safe. Great job Truist Hollins team!
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August 2022 by Danielle Brock
The branch manager, Jessica Bean, was wonderful and helped my family with closing and reopening accounts after someone had gained unapproved access to our accounts. She was friendly, helpful, and informative. She stayed well after 5 o clock on a Friday evening in order to help us resolve the issue. Thank you Jessica! All of the bank employees were kind and considerate throughout the process as well!
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May 2022 by Dustin Morris
They hardly ever answer the phone
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March 2022 by Buddy Rathmell
The people inside the banks are very friendly but I have strong misgiving about Truist as a whole. They purchased Sun Trust and I haven't been able to send a bank transfer since Feb 18 and it is currently March 10. I made a trip in person last week and they still weren't able to help me. The staff is friendly and cut me a check to make the transfer but online transfer is really a must for business checking for me. Things may change but as of now I would have to recommend not using Truist for business banking.
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October 2020 by elie c
Highly experienced tellers they make me feel one of their family members. most been long at this branch that they know every customer by name keep the good work ladies and great job Janet.
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February 2020 by LEE C
Highly experienced tellers they make me feel one of their family members. most been long at this branch that they know every customer by name keep the good work ladies and great job Janet.
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November 2019 by Clarence Tarpley
I've banked with SunTrust for many years including investment transactions. Never a problem. Good and friendly folks to deal with.
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August 2019 by Debra Germann
Lost my drivers license and had trouble cashing my checks which my company has an account. Went to DMV and they gave me a soft copy of drivers license to use til my new one gets here. SunTrust would not accept it said they had no idea it was me. Even tho Ive cashed over 100 checks there and know all the tellers. And to top it off knowing that I actually do my company's payroll. No personal service and always waiting for them to open. Their hours are until 5 and no Saturdays. I'll bank somewhere else for now on.
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August 2018 by Anita Ericson
Friendly, informed staff.
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July 2017 by Joey Rain
Never had any problems, the staff is always there to help.
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March 2015 by Randy B
Worst bank Ive ever had the displeasure of banking with. I had NBC bank for ten years without one overdraft charge, as soon as Thugtrust bank took over i recieved atleast 7 overdraft charges in the first couple months after they took over. The girl i dealt with at the local branch turned into a evil you -know- what after the buyout and basically told me there was nothing she could do about her new overlords horrible business ethics. DO NOT BANK WITH SUNTRUST THEY WILL TAKE YOUR MONEY AND LAUGH ABOUT IT IN YOUR FACE!