-
February 2024 by Rayssa B.
Adam was really helpful in setting up my new phone plan! I've recently moved to the VA area and needed a phone network switch. He was quick and attentive to what I needed. Thank you!
-
February 2024 by Louise Hall
Adam and the team went above and beyond to help me get a new phone. I visited 3 other stores in Roanoke this week. This was by far my best experience! 10/10!
-
February 2024 by Mary Via
Adam was fantastic at this store. He looked for the best deal for us and made getting new devices and upgrading our plans pretty painless. If you live in Roanoke, this is by far the most professional store, definitely will refer anyone to this location.
-
February 2024 by Tony Preston
Very professional, knowledgeable, very friendly, will definitely recommend them to others.
-
January 2024 by Kaye Morgan
I understand that salespeople are trained to up-sell. But the T-Mobile staff in Vinton are way too aggressive about it, especially the manager. No matter the problems I may be experiencing with my phone all he wants to talk about is selling me an Apple watch or signing me up for "free internet ". As a matter of fact, the manager went ahead and did sign me up without my permission or my signature. It caused quite a bit of confusion and unwarranted charges on my bill. I now go out of my way to avoid the Vinton store. Please go elsewhere for T-Mobile problems with your phone.
-
December 2023 by Manuel M.
We currently have so many cellular phones plans to choose from that it's not easy to find a place you can trust to deliver a quality product with quality customer service. Yet after much research, visiting stores, and questioning employees of the different stores, I ran into one where I found someone I could trust. The store was the T-Mobile store at Towers Shopping Center in Roanoke, Virginia. The employee was a very knowledgeable yet down to earth young man named Brady. After just coming out of another store where the employee was preasuring me to buy their most expensive plan without first seeing what my needs were and helping me find the plan that would best fit me and save me money, of which I walked out of there never expecting to return. I decided to go in another Cellular phone store near by. This is where I was greeted by Brady with a smile. He listened to my bad experiences with Cellular phone companies from the past and to what I was looking for and needed. I already had done my homework into the five best Cellular companies around and all they had to offer. But I had waited until now because it was the time of Black Friday deals. Brady showed me the phone I was interested in, the Samsung Galaxy S23 Ultra. Let me hold it in my hands and try it out for fit. Explained the different plans available for me and told me that in a few days he'll know of the Black Friday deals. I told him that I would return and he said that he'd hold the phone I liked so it would be available when I returned. When I returned the following week, the week of Black Friday, he helped me find the best deal for me, helped me transfer my telephone number to this new phone, and had everything set up quickly and efficiently. I would highly recommend this place and this employee to all those looking to purchase a cellular phone with a reliable and trustworthy company. As I was in the Towers Shopping Center today and passed by to say hello, I found out that he had been promoted to Store Manager. What a pleasant surprise.
-
November 2023 by Alicia Tucker
Bernard helped me with purchasing my internet. He was able to research if the internet would be suitable for my area and so far the internet has been working great with no issues at all. He was very polite and willing to answer all my questions. He gets 5/5 stars from me. And I would recommend this internet to everyone!
-
September 2023 by Titus Doyle
3rd party retailer, trying to charge $10 for SIM Cards they get for free from Tmobile. They're either just the most incompetent company in the united states or the owners of the store are just that broke. Either way theres absolutely 0 reason to shop here if you are a Tmobile customer or looking to swap service. I went ahead and hit up the CEO and their team via twitter too about this location - From a 10 year Customer with 8 Lines on Autopay.
-
September 2023 by A&S gang
Just a FYI for everyone reading the reviews, Skyler no longer works here. Ever since then this place has gone down hill. Terrible service & customer service is a -1.Skyler has moved to the other t-mobile in Roanoke for anyone who wants good customer service!
-
September 2023 by Ashlee Hodges
Very Unprofessional, & Ghetto. Worst experience ever. Do NOT recommend. Go to the one down the road (Electric Rd) and save yourself stress!
-
August 2023 by Yosef Gil Karo
This location has a great team and the store manager, Skylar, is very professional and was able to provide us with excellent service. I will return to this location in the future.
-
July 2023 by Eric-Gene Shrewsbury
Recently I went to another T-Mobile location and walked out after the terrible customer service. Skylar is a TERRIFIC manager and he was able to fix my problem last week. I returned today to add another line! His store will be the only location I will go for assistance. His staff is great.
-
July 2023 by Anne Dickey
Great experience at this store! Straightforward and honest and gave us good options and information. They wanted us to make a good longterm choice!
-
July 2023 by SALVADOR VALADEZ
Brady did an amazing job helping me today, he was very knowledgeable and patient with all my questions!
-
May 2023 by Gianna Sayre
All 5 of these stars are for an employee at this facility named Skyler. He has been so kind and helpful to me in my pursuit to get a mistake by the company figured out. I can’t advocate a raise for him enough. He is absolutely wonderful! As for the mistake itself, I’m hoping corporate may help me… a former manager stole my trade in phone…
