Tanglewood Mall is a mixed-bag experience for shoppers. While the mall is slowly filling back up with new stores and additional restaurants, it has also seen a significant decline in its traditional retail offerings. The mall is now primarily occupied by a Carilion medical office, a toy store, a furniture store (closing), a massage parlor, a small beauty store, a suit store, Bath & Body Works, Belk, and a craft store. Despite the loss of many shops, the mall still boasts some positive aspects, such as the popular Crystal Cottage and the influx of new shops in the parking lot. Customers describe the mall as a friendly area with good buys and nice items, though it's clear the once-thriving shopping destination is now struggling to adapt to the changing retail landscape.
