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April 2024 by Melissa Thomas
Walkability: Across the street from Downtown and many restaurants
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March 2024 by Better Life
Staff was nice. Had an issue with the AC in thr middle of the night. They came and fixed it immediately. Very nice atmosphere. They are going thru renovations. But not too noticeable.
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March 2024 by Quan Mark
This s a beautiful place. The chef prepared delicious meals for our event. They were all courteous and nice.
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March 2024 by Philip Lambert
This is Roanoke’s grand hotel. Historic hotels like the Hotel Roanoke were built by the railroads, Norfolk & Southern as its know now was Norfolk & Western. They built the Hotel Roanoke and were very lucky that it still stands today. The Regency Room is one of Roanoke’s best dining experiences and the hotel has a bridge spanning over the railway tracks that connects to downtown Roanoke and the historic farmers market.
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March 2024 by Pamela Banks
Beautiful venue.Food & drinks: The Regency Room is a lovely venue with great service!
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March 2024 by A.J. Boyce
The security guards kept questioning if I was a resident. Maybe because I’m young, black, and like to sit by myself. However I paid nearly 1k to stay here for a work conference. It gets annoying being questioned EVERY DAY about why you’re in a hotel that you’re paying for. If having strangers in your hotel is such a big deal, have guests swipe to gain access or have security at the door. Approaching and questioning a GUEST who is innocently sitting by themself is highly disrespectful and I will never suggest anyone stay here.
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March 2024 by Rob Johnson
Bring your wallet. Rooms are beautiful. Restaurant is
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March 2024 by Cassandra Stanley
Beautiful hotel. Was here for a conference this week. Great food. AMAZING HOSPITALITY. Every single person we encountered was kind and accommodating. From check in to check out. I've never been to a hotel with awesome people and personalities like this. Rich with history, beautiful venue and conference center. Loved seeing signs of the past. If your nervous about your first trip to Roanoke stay here they will make you feel welcomed and at home. Kudos!!
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March 2024 by Jennie Hinkamp
Everyone raves about this hotel. While the staff was VERY kind, this might have been a better experience if there were only 2 of us. Traveling with two teens as well, and all of their double rooms are exactly that... Double beds. And not all of them include refrigerators. We were eligible for a "cathedral" room upgrade, but there are so many room options since it's an older building I wasn't quite sure about a room without standard amenities. We ended up in a room overlooking a rooftop with HVAC units. Our room was definitely large enough, so hopefully during the renovation and construction this will be addressed, but the beds need upgraded and replaced, there was black mold in the shower caulk, as well as paint bubbling and staining from an apparent leak in the ceiling at some point. The AC was also very loud, and the walls very thin to the point we could hear snoring.We walked around the hotel to find one of the elevators by the pool not marked but being utilized by the construction crew, lined with foam core. And some of the hallways were not marked the best to be able to find where the pool even was, as well as the coffee shop, Steam.One of the restaurants had the menu posted... While the interior looked dated, the prices were incredibly high. We opted to eat in town instead, with so much within walking distance.The location is great though. Lots to do, all very accessible on foot. And again, the front desk staff was very kind and accommodating. The refund was processed promptly. I do appreciate the level of service, and hopefully the hotel is putting in the work now to improve some of the downfalls we encountered.
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March 2024 by Niki Mullins
I've stayed here many times through the years. I am very disappointed with this year's visit, however. My "pure and clean" room. The blanket cover was tucked, and I didn't find the dirt until I was going to bed :( My best guess is it was sucked into a vacuum, and it looked like black grease of some sort. The other was grime that was cemented on the bathroom floor.I brought this to the attention of the front desk the next morning, who apologized for the iron marks on the sheets and mud from contractors' shoes as my room was newly renovated.
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March 2024 by Alisha Hutchison
only delivered food
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March 2024 by A Fox
Beautiful historic hotel. Loved our time there. Expensive but if you get the opportunity it is nice. The staff are very friendly.Rooms: Nicely appointed rooms. Slightly small but it's a historical hotel, so expected.Nearby activities: Easy to get to downtown and other events.Safety: On the hotel campus it was very safe.
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March 2024 by GWayne
Rooms are way too small and the service kinda sucksRooms: To small
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March 2024 by Stevie P
I’m from Baltimore and I have to say this was very convenient to come down here to Roanoke and stay in this beautiful hotel. You literally get off the train and you’re a five minute walk to the hotel under a covered overpass. Service was Phenomenal and I’d like to thank Cameron one of the Bell guys from downstairs for taking me to the station very early. Like I said, I could’ve walked, but it was early and he got me here in about 30 seconds. I highly recommend this hotel.
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March 2024 by Jason Lugo
A beautiful historic Landmark. Got upgraded to a corner room which was massive. Customer Service outstanding and the food at the Pine Room was amazing. Definitely
