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April 2024 by Natasha Kochel
I want to shout out to Hannah today. I went in and told her what I was looking for. She helped with a dressing room and brought me stuff to try on that I didn't ask for. She even knew my size without me telling her. She made my shopping experience a breeze. Great customer service!!! Thanks Hannah for your help! Just for ref. I was at the Roanoke location
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February 2024 by Jenny
I love torrid but the Lynchburg grand opening was bull. All workers had a attitude issue and no one had a clue on what was going on. Also 1st 50 people in line got gift cards they didn't handle it fair at. I got there at 6am was 1st in line for 4 hrs. All I got was a 10.00 gift card while people at end of line got 100.00 even their husband or kids got cards.
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December 2023 by Ruthy Jennings
Love love love the different options of clothing! Great customer service. Something different each time I go.in here.
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October 2023 by Dottie McClure
Never knew I would find a wedding dress at Torrid...I absolutely love it & they were very helpful!!!
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August 2023 by John Kravitz
Why are they always closed during business hours? Tried coming here for my wife 3 times and every time they are closed
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July 2023 by Portia Parker
Roanoke, VA TORRID’s associate was professional; yet friendly and helpful as I shopped their Swimwear Collection.
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April 2023 by Journey with the Ls
I stupidly purchased my bras from Walmart and of course had to go to a real store to get a supportive bra I called torrid because I was coming through on my lunch break and wanted to see if they can help me out. Lauren was fantastic and in my opinion an extreme asset to the company she helped me over and beyond. I love her and we just met today.?
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April 2023 by Melissa Stiltner
This is my favorite plus-size brand. They have trendy styles made to flatter every body type. No more looking like granny! I normally shop online, but I was trying to get a swimsuit for a cruise and needed to try some on. I did find one that fit well and actually looks good. I am 55 and plus sized, so that is quite an accomplishment. The store was clean but much smaller than I imagined, but the young lady working that day was very helpful.
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February 2023 by Joanne Martin
Ordered online. No one answers phone in Ohio distribution ctr, emailed issues & online states someone would respond n 24 hrs but 5 days later no response
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December 2022 by Preston McCormick
Wife loves their clothes.Friendly helpful serviceRecommend
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October 2022 by Melissa MaZgajewski
I love Torrid I'm a plus size trendy kinda girl and I can always find cute comfortable clothes with good deals here
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September 2022 by Sharon D.
My daughter has been shopping here for many yrs now. She loves their line of clothing. I even like their designs. Thank you ☺️
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July 2022 by Michelle Clark
Staff was friendly. Nice shopping experience.
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May 2022 by Amy Clark
I placed an order for in-store pick up. I ask about the return policy for bathing suits, and was informed I hadn’t ordered a bathing suit… only two bras. My receipt shows a total of $80 for two items, when my bank clearly shows a charge of $146. I was told I needed to call customer service to find out about the status of the order. The rep I spoke with in customer service was of no use and offered no status update of the bathing suit I ordered. I’m still not sure she even found my order. To add to the frustration, I never received an order confirmation email, nor an email notifying me my order was ready for pick up. I just had to show up and hope for the best. Long story short, don’t order anything. If you want to shop here, do the shopping yourself in the store. I’m currently disputing the charge with my bank. Great customer service, Torrid. Really… A1 experience.
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April 2022 by The local Yokle
When i first experienced Torrid i was happy to find a place that had some hip clothes for BBW women. HOWEVER, within a year of discovery i have noticed Torrid's decline in clothing style and increase in price. If you want to walk around in shirts that have stupid writing all over them calling out the fact you are an alcoholic COOL that's not me though. I hate the fact there are no clothes that really compliment large sizes. They are becoming like Lane Bryant and Catos with style. The sleeves are too tight or too long DISNEY PRINT? come on! Are we 3 years old? The under garments are cute AF i will buy them. Everything else is TRASH!
