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March 2024 by Tiffany Bohon
Great place, clean, professional and friendly. Been comibg here for over 30 years
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March 2024 by cheryll pinnell
I had an emergency and they were wonderful! Saw my fur baby the same day and gave me priceless peace of mind ???
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February 2024 by Greg Escoffier
Wonderful vet, the best in the Valley in our opinion. They always take great care of our four leggéd family members!
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January 2024 by L Swift
Helping me with my move to Hawaii & pet documents
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December 2023 by Richard B
They snowed my dog with 900 mg of Gabapentin and Triazolam and then cancelled an appointment the same day when he was supposed to have a suspected tumor aspirated. He had been in quarantine for a bite incident but even the Roanoke Animal Control Warden was willing to give an exception to allow him to be seen. VCA (Dr. Mannebach) said they would see him, scheduled an appointment and then cancelled last minute and didn’t tell me until our dog had taken all of the medicine they prescribed and we had gotten off the highway and were less than a block away. I understand there are policies but they were unwilling to work with us despite Animal Control doing so. We were able to work with the warden and find a new clinic that could see him same day but we had to push back to the following due to the amount of sedatives VCA had incorrectly prescribed. We will never take another pet to VCA and would encourage others to look elsewhere.
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December 2023 by Mariah Sellers
Amazing customer service and even better staff! My dog has always been fearful of vets and nail trims, but he runs into this office wagging his tail every time! He loves the vet techs and his vet Dr. Moore. I recommend anyone with a fearful fur baby try them, they truly make a difference in his attitude towards vet services! They also treat him like he’s their own, and it’s so heartwarming to see him open up to their staff. As a pet parent is always hard to trust others with your pet, but I never worry with them.
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October 2023 by Carlos Rivera
Great, caring vets, terrible scheduling system. Not once, but twice they've either double booked or Dr was leaving early and they've forced me to reschedule. When I'm running behind by 15 minutes on the reschedule, they can't see me. Great when I was working from home and had the flexibility, terrible if your time/schedule is valuable to you.
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September 2023 by Scott B.
It's with mixed emotion that I write this review. Let me first state that in the past I've never had anything but the highest quality treatment of my pets and myself at Valley Animal Hospital. The staff has been great. It's the parent company who bought out this vet business, VCA, with whom I have a beef. The pricing has increased to such a degree that I was forced to find another vet recently. My dog broke a canine tooth and it became infected. Took him in for a 5 minute consultation to confirm the tooth needed extraction and they did blood work. Left with a $400 initial bill that included WAY overpriced prescription meds for pain and an antibiotic. Checked their pricing against Chewy and the like. They were 4X higher. When questioned their response was that internet pharmacies had much better buying power. Well duh, but if their pharmacy bought their meds from Chewy, it's still a 400% mark up! Next is the pricing for the extraction. Total bill was going to be about $1200. I went to Botetourt Veterinary Hospital and was quoted a price of $500. Tooth was removed and total bill including initial visit was $450. Excellent service there, BTW. Look for a 5 star review from me following this one. I hope this review makes it to someone at VCA corporate. You've lost my business because of extortion. Scott Basham
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August 2023 by Lauren Rothe
We had been to another vet weekly without figuring out what was wrong with our dog, he continued to throw up regularly and we were told he needed to go to VA Tech. Came here and had the answer on the first visit & it was a very easy fix (he needed pepcid twice a day). We've been taking Scout here for nearly 10 years now, so thankful for Valley Animal Hospital!
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August 2023 by Brittany-Marie Aarons
My pup's clinic for the last 5 years. We absolutely love the quality of care we get through Care Club. Every vet he's had has been knowledgeable and full of love. The staff are patient, attentive and thorough. They also have good partnerships with pet insurance companies. My pup is in good hands with these folks.
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August 2023 by Ariana Keith
i’d trust dr rader and assistant saje any day with my sweet pup. dr rader always treats my high energy dog so well when even i know his jumping and excitement can get to be a bit much. i respect her 100% and she always makes my concerns about my dog feel validated and speaks to me in a way that is understanding and helps me to understand all of my options and what’s going on. 100% recommend this vet and these two specific employees!!
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June 2023 by elizabeth headley
A nice big office. I really liked Dr. Moore that took care of my cat.
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May 2023 by Amanda Santy
We have been clients at VCA for 4 years now. Dr. Rebecca Moore is an outstanding vet. She gives her clients the most care and concern! She has bent over backwards for me and my dogs several times. VCA staff are friendly and compassionate. My dogs are never scared to be there and are treated like family! I can’t say enough wonderful things about VCA. I’m so thankful for their partnership with the Roanoke Valley SPCA, that’s how we found them.
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March 2023 by Tamara Gandy
Took my service dog here and they treated her and my family with the utmost respect while dealing with her being so sick.
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March 2023 by Michael W
This facility is not only a hospital, but they also offer excellent veterinary services that are priced fairly. They accept your pet's Chair Credit Card, should you rather make payments over time.You will find their facility is clean and well kept. Their staff is fantastic and professional, along with great veterinary doctors. This is a perfect place to take your cat or dog companion.
