Water By Design is a premier, family-owned and operated Hot Spring Spas and Caldera Spas dealer serving southwest Virginia since 1984. They are described as a breath of fresh air, believing in old fashioned customer care and integrity. In addition to hot tubs, they offer affordable Plug’n’Play Freeflow Spas, a complete line of Endless Pools, custom saunas, spa parts, water care, and accessories. Customer reviews highlight excellent, timely, and knowledgeable service. Technicians are courteous, walk customers through processes, explain charges clearly, and clean up afterwards. The service department handles requests quickly and proficiently, even during busy seasons, working customers in fast to make repairs right away. Clients report feeling confident after thorough training and appreciate the proactive communication. Customers are very pleased with their interactions and would not hesitate to use the company again, highly recommending them for any future needs.
Wonderful communication. Provided a picture of technician, who called to let me know he was on his way, and arrived on time. Assessed problem and resolved in one visit. Very satisfied.
July 2025
Michael Hammond did a super great job. It looked brand new. He walked me through all his steps so I understood the process. I would highly recommend Water by Design on any future needs. Again Michael deserves a 5+++.
June 2025
Service cal to replace pump. Everything went great! Billy is an excellent service technician and I give him a 5 star review! Great job working us in so fast and repair made right away! We greatly appreciate it!
