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October 2023 by Lucien Lamontagne Jr
Called about tires. He was not able to help and when asked if he could recommend somewhere else and His words were and I quote " I live in my own little world, you will have to call around and ask". I understand not wanting to give someone else business but you can't help me so why not help me by sending me somewhere instead of leaving me and my wife and kids stranded.Will never shop here!!!!
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August 2023 by David Ryan
Had a blow out on 81 heading home and limped into Wimmer's on my donut tire. Fantastic experience. Told them my story....they didn't have my tire and the owner drove to Salem to pick it up from another shop. Honest, straightforward and kind. Had an awesome experience. Sometimes bad experiences can turn into a nice memory. Thank you.
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July 2023 by JH
Second time going to Wimmer Tire. Was originally recommended by one of my colleagues. They have excellent customer service! My first visit with them we loved their service. Yesterday, I took my new truck to have All Terrain tires put on. The truck is brand new with barely any miles and flawless. When I got home, there was a gash in the rim that is clearly from prying the tire off. Sad that they didn't speak up and say anything and hope I wouldn't see it. They've lost my trust.
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June 2023 by Tiffany Gu
I took my BMW in to get inspected, not sure if it was the owner or not but he gave me a ride home and picked me up when my car was ready. That is why I went back for tires. Great Customer Service!I’m updating my review today 6/1/23. I should have known not to take my car there after I took my bmw in for one bulb change and they tried to charge me more than BMW and another shop, so the owner knocked the price down. Well I just got a Cadillac and had a flat tire and thought I’ll try them again but for one tire it was higher than anywhere I checked around afterwards. I found the exact same tire $130 cheaper. So no I’m not happy with them anymore.
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May 2023 by Foxthing
Not an honest shop. Broke my lug stud off then charged me $150 to fix it
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November 2022 by Callie Bingen
They were super friendly, quick, and helpful! I got my tired fixed up and an oil change in about an hour.
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November 2022 by Mike Munsey
I suggest you request a written quote when dealing with Wimmer's on more extensive service needs. I seldom leave reviews but felt my experience might help others. I was verbally quoted "$500" to replace a set of front brakes on our performance SUV. We were verbally quoted that rate on three separate occasions (7/22/22, 10/6, 10/10). We dropped off the vehicle on October 10th, the brakes were installed, and were met with the call conveying "it's ready". Upon asking how much the final amount was, it was then conveyed as costing $1500. This amount was 3x the initial quote and conveyed nonchalantly, like this was okay and the norm. No call was made in real-time to ensure we were okay with that 3x increase and they just proceeded with the job. I'm giving two stars vs. one here, as they made it right by re-installing the old parts so that I could take it to our other local garage where they happily completed the job for under $800 the next day. Through this experience, they lost a customer who valued their convenient location and had prior positive experiences.
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September 2022 by Tiffany Gulick
I took my BMW in to get inspected, not sure if it was the owner or not but he gave me a ride home and picked me up when my car was ready. That is why I went back for tires. Great Customer Service!
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September 2022 by bill mart
brought set of tires in july 2019 with tread warranty of 65000 miles. 3 yrs later tread wear is below acceptable and inspection actually millage was 29 892 miles on good rich ta radials. filed a tread warranty claim thur good rich and was given a 50 % discount toward new set of tires. talked to owner mark hall and he looked around to try and find some tires for me. while i appreciated his time looking it seemed like he really was interested in helping me much. i have been buying tires since before the big flood in 1985 when they were on jefferson st. he said i should try another tire store, which i did however i was not inpressed with the way he handled this. a long time customer such as myself should have gotten better service than i did . i will; not shop or buy or recommend wimmer tire to any one. i feel long time repeat customers should get better treatment
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June 2022 by Isaiah Leyes
Nice people but they don't know anything past a tire and oil change. They ruined my BMW 328i, got it back from a tire repair + alignment, and the handling is completely ruined. Can't even go above 60 on a highway without the car wobbling all over the lane or loosing traction. They refused to believe anything was wrong with it after I brought it back the next day and then wanted to argue with me about it... now I get to pay for repairs twice in a row. Would not recommend for anything other than an oil change.
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June 2022 by Ericha Blankenship
Very professional and polite with me definitely appreciate that because I can be so one sided. Great experience price was firm...
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June 2022 by Phillip Meekins
These guys are great. No BS upselling like every other tire, auto place in Roanoke.
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May 2022 by Jeffrey Robinson
They didn’t want to help put me on a long hold to again put me on another hold to tell me that they didn’t want to help me?I’m sorry I have went to this shop for years and no more! They said I wasn’t a customer? I have used them however due to the ruid manner they spoke with me I would not do business with them.Your just a tire shop I can go somewhere that people show you respect.
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May 2022 by Vincas Sidrys
Great service at a great price; what more can you ask for? Both times I came in for issues they were able to fix the problem the same day.
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March 2022 by Renee Olson
It's always a little nervewracking (I feel like even more so when you do most of your car work yourself) finding a new shop to trust your vehicle to when you move, and I've been in that boat since moving to Roanoke from Blacksburg. With the gas prices, I knew this time around for state inspection I couldn't justify the trip just for an inspection. So, I read through reviews and chose Wimmer Tire.I am really happy with their sevice and friendliness, I enjoyed the conversation with the gentleman currently working the desk while I waiting for the inspection to be done. I learned some new fun things to look for in Roanoke and I felt that same at home feel I had with the shop I used to go to for years, even though this was my first service with them.Thank you Wimmer Tire!
