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February 2024 by Stacy Averill (Stacy's Cleaning Services)
I want and want.... All so pretty!!
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December 2023 by Kimberly Tomlinson
A very nice sweet lady named Lauren helped us today. After I had been all over the mall looking for a ring and people trying to sell me something I didn't want Zales was the last stop and Lauren was there with a big smile and was so helpful and not pushy and found the ring I had been looking for. Thank you so much and Zales will always be my very first and only stop now.
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December 2023 by George Jones
Lauren is very knowledgeable about Diamonds and the jewelry she sales. She is the best sales person I have ever dealt with. I would also like to mention that Amy and Lauren are great people and I hope that they continue to prosper at the profession.
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December 2023 by Gauge Blanton
Lauren was great very understanding and she made sure I got exactly what I wanted and she was beautiful
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October 2023 by Brandon Kast
Nice store with good quality products but the staff is very shaky and unsure, lacking the ability to lead you through your purchase options and follow ups like warranty information and product choices.
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August 2023 by Robin Wallace
Abby was very patience, superior customer service and very friendly.
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July 2023 by THEODORE OATS
Had a wonderful today at Zales the employees were fantastic the assistant manager and a manager were just excellent nice knowledgeable caring about my experience helping me throughout the process of buying jewelry they were fantastic and this is at Valley View Mall they were wonderful and you all need to keep employees just like that thank you Amy and Lauren helped me today.
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June 2023 by David Graham
Great experience. Knew just what I was lookingfor. Lauren did a fabulous job.
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May 2023 by Katrina Lawrence
Our visit to Zales in Roanoke Va. The customer service was amazing. Very helpful, extremely nice and just wonderful. Thank You Lauren, Olivia and Amy
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May 2023 by Rebecca Janney
Lauren did such a wonderful job taking care of us She was so kind and caring! She took the time to chat and talk to find out more about us! My husband and I got married October 22, 2022! I have been wearing a tungsten wedding band with my white gold engagement ring. She educated us in the damage that tungsten band, while a great metal but up against a soft metal, could cause my engagement ring… for obvious reasons we didn’t want to damage my ring so she helped us look at options to change my wedding band! She wasn’t pushy or trying to up sell us! She gave us time to discuss the options and what we wanted! Dale and I came to a decision to complement my engagement ring perfectly Thanks Lauren!!!!!!
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May 2023 by The real Stover
Jessica Daye, was very personal as well as professional. I didn’t feel pressured into anything I wasn’t comfortable and confident in. She helped me find the perfect ring. Highly recommend!
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May 2023 by Taisha Molina
First time buying a ring and it couldn’t have been more simple! Lauren directed me and my fiancé to the perfect matching set for us and was thrilled to answer any questions asked!
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May 2023 by Nicole Bratton
Abby was so helpful. She listened to what I was looking for and help me pick out the best ring!
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April 2023 by Meagan marie
After the quality of an online order fell short, the in store employees were eager to please. In less than a month, a small stone fell out of my wedding band. Luckily, the in store customer service was top notch. I was met with professionalism and understanding; leading to a quick resolution. Thank you again.
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April 2023 by Dena Ritter
They fixed the bent prong on my wedding band set. Thank you Zales. I purchased a beautiful heart ring also.
