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January 2024 by Sharon Tuttle
So easy to work with, customer service is the best I have seen in Franklin County. Been a Valley Star member since they opened branch in Rocky Mount.
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December 2023 by Diane
If you are looking for the best customer service in banking in Franklin County VA, just go to Valley Star Credit Union. They have the best customer service and the best banking rates. You are never just a number. They realize every person's banking situation is unique and go above all your expectations to meet your needs. Recently, I was in an unexpected situation, and my local bank would not help me. I came to Valley Star, and Chris understood, treated me with respect, and was able to help me. That's service you can't get anywhere else in Franklin County.Thank You Valley Star!!!!
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December 2023 by Tammy Angell
The customer service at the Rocky Mount branch is exceptional! Christy went above and beyond to assist me and made sure all my questions were answered!
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October 2023 by Wanda Shively
I had trouble re-enrolling. The Rocky Mount branches customer service is amazing. I went into the branch and was able to access my accounts with their assistance. They are friendly and welcoming. Thanks for all you did for me.
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October 2023 by Susie White
I'm not very tech savvy, but I needed online banking setup. They were so helpful. I didn't need an appointment and was in and out in no time. They're also very kind.
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May 2023 by lee hall
Rocky Mount office is awesome. Always so friendly. This office is not in my hometown but I would 100% rather visit this location.
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May 2023 by Patsy Matthews
I have been a customer for a long time and I have been very pleased with customer service and staff which is very helpful and polite . Thank you all for doing a great job!! I mainly use the branch in Rocky Mount .
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September 2022 by Charlotte Thompson
My experience with the Rocky Mount branch was outstanding. The representation was astonishing so polite friendly and they go over and above to please the customer. Love it
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September 2022 by Charles Hannon
Perfect place for a business account with less charges than your standard bank. VERY impressed with the customer service at Rocky Mount. Will be back with more business.
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August 2022 by Karol Engler
Nice atmosphere the employees were kind and very relatable. Recommend this location for all services.
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August 2022 by Jonathan Hubbard
Kristi Schuster was very helpful explaining the different loans they have and which would fit my needs. I appreciated everyone’s help and trust them with my future business needs.
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August 2022 by sue Twiddy
The employees at this branch are always so friendly and helpful. We have been with Valley Star a long time and they go above and beyond to always make banking a good experience!Thank you!
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August 2022 by Melanie Allen
This branch rates high on customer service. The staff are always helpful and polite. Wait times are minimal. A very well run branch.
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August 2022 by Danielle Keefer
The people who work there are really great. Extremely helpful. Would recommend to everyone.
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July 2022 by Patricia Kimball
This is the worst bank I have ever had the displeasure of using. My husband just passed on the first of July and I have tried to call many times to make an appointment to close out his account and have not gotten through to an employee I just got a recording that the are unusually busy to call at a later time. I have gone into the bank and there is no one in there and I was told I have to make an appointment with the person to do that and that she has no openings for a couple of days. What good is a bank that can't take care of their customers when they come in. I would not use this bank if it was the last one on the planet.
