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February 2024 by Ron Crider
I have been with house paws for many years and I am very pleased with their services. Doctors and staff are always nice respectful and caring of their patients.
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October 2023 by Scott Ransick
Missed an appointment, usually get a reminder, but didn’t. The missed appointment fee is $75, never knew about that. Will be changing vets after many years of service for my dog and two cats. Very sad.
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October 2023 by Julie Green
Dr. Knode and her staff are fantastic! They took great care of my dog when she needed several teeth extracted. The surgery and recovery went great! Dr. Knode was very caring! She treated my family and my dog with great kindness during the whole process and gave me instructions on how to keep her remaining teeth as healthy as possible. I would definitely recommend House Paws for your veterinarian needs.
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September 2023 by Jim oakes
We've used House Paws ever since we moved to Round Hill. They are very professional and caring - great with our dog
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April 2023 by Robin K
First time pet owner. They have been thorough with instructions on all I need to do to take care of my pet.
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January 2023 by Amanda Daniels
I called this morning and spoke to the receptionist for almost 20min and she was so kind and helpful. I had 3 pretty in-depth questions about prescriptions and scheduling. She took her time to answer all the questions and schedule my dog an appointment the next day! Very helpful!
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January 2023 by Tony Derrow
Enjoyed meeting and working with Staff for our check up and doggy diagnostic!
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October 2022 by coralyn holter
Absolutely not the case. A year out I recall an absurdly unprofessional interaction with the veterinarian. Similar to this response in the lack of accountability.
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January 2022 by jackie henderson
I've been using House Paws for well over 20 years. I would never take my dogs anywhere else! Dr. Knode and her staff are caring and kind and really care about my pets health and well being.
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January 2022 by Sandi F.
I never ever leave reviews, especially negative ones, but the entire experience I had with this business was really reprehensible. Extras were added without my prior authorization, appointments were scheduled without my knowledge or consultation about date and time, and the services are criminally overpriced. I wasn't even in the room for any of the appointments due to covid so I have no idea how my cat was treated. I was also harassed for canceling appointments I never made and had no prior knowledge of before a text received a few days prior to the scheduled-withoit-my-knowledge appointment and then harassed for missing an appointment which was not on my calendar because I did not make it. Overall a really disappointing experience. I had heard stories of vets who operate this way in terms of deception, opaque policies and treatments, and upcharging, but I didn't expect it in the nice little town I live in.
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November 2021 by Sara M.
The front of house staff and the techs were awesome, very kind and helpful. However, the bedside manner of the veterinarian was not great. I was shocked at the cost of the appointment, and was just asking simple questions about what the charges were for, since I didn't receive a breakdown. Instead of answers, I received passive aggressive/ defensive/ accusatory words. I wasn't comfortable with the hostile manner of the doctor, so I won't be returning.
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October 2021 by Julie Garland
Their support staff is great but Dr. Knode is a piece of work and missed two key tumors and then wanted to charge another $3K for a tumor she didn't remove. Her bedside manner leaves much to be desired and hesitated to answer direct questions. Sadly because of something she missed my girl is on the other side. As an aside, following surgery we had a complication and could not reach them. Their VM did not offer after suggestions but simply said "Our office is closed at this time."
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June 2021 by Stacey Bassett
I had an emergency with one of my chickens. She was egg bound, which is life threatening. House Paws was able to get me in right away. They took her back, x-rayed her, and realized that she needed to see a specialist. The Dr called over and arranged for her to go see the specialist. Thankful, the chicken was saved and House Paws had a hand in diagnosing and arranging treatment.
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June 2021 by Kimberly Hoke
Had to take our Rotten Rottie for surgery on the 9th. Everyone was so caring and professional. Kudos to you all and thanks for all you do. Vader said his time there was pawfectly pawsome!
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May 2021 by Brandon Usher
I arrive at this outstanding place every couple of days since I like the special air that is exist in this place. The crew is very cordial and skilfull. The service is pretty quick. Also, the food you eat is first-rate. I frequent more than once and I was always happy. The pay is decent. I recommend this place to to all.
