-
February 2024 by Pamela D Haskins
Great place and people
-
February 2024 by Connor Texada
We were on our way to North Carolina for a college interview when our brakes broke, and thankfully these guys were close by for repair. They were able to fix our brakes in under 30 minutes and essentially save our trip! I’d highly recommend seeing these guys when you’re car’s in need of repair, and THANK YOU AGAIN to you guys for helping us get back on the road and make my interview!
-
February 2024 by Lisa Pond
We were driving through from out of town when our brake calibrator bolt came out, but were lucky enough to be 3 min from Hensley’s Family Auto. They fixed it right away allowing our son to make his college interview. Thank you so much to the crew at Hensley, they were awesome!
-
January 2024 by Phil Quagliariello
Wayne and his crew are honest guys and they do great work. They will not overcharge you for services and they won't do work that really isn't necessary just to make a buck like some other shops in the area. They have worked on several of our vehicles and even helped us with an out of town pre-purchase inspection of a vehicle we were considering buying. In a world where integrity and honesty means less and less, this place reminds you that it still matters.
-
November 2023 by TCB Investments
This shop has been my go to for several years now! Not like most shops that try to upcharge or upsell . Always prompt and fair.Services: Tires
-
October 2023 by Jaida Tooley
I'd give 0 stars if I could. I ordered tires on Thursday morning October 12, 2023 and was told by Wayne they would be in Friday morning at 10. I left work Friday morning and dropped my truck off at 0950. I asked if they had a shuttle service, and they said yes. I told them where I worked and Wayne said he'd pick me up and bring me back to the shop when I got off work. When I got off work, I called Wayne to see where they were, and he said in the back parking lot of where I worked. While on the phone, he told me the tires didn't come in, so he brought my truck so I could get home. He apologized and told me the tire supply company comes from Maryland and wouldn't be able to make Friday's delivery. He told me the tires would be there Monday morning, and he would pick up my truck from work at 10am to take it to the shop and take care of everything. On Monday at 10am, Wayne and Jacob were no shows. I called and talked to Jacob and asked why they didn't get my truck, and he said he was sorry, but they were "super busy." I asked why they didn't call and he said, "sorry we got busy and just forgot." I told him I'll take my business elsewhere and hung up. Fifteen minutes later I got a call from Wayne, and he said the tires didn't come in until 12pm. I reminded him about picking up my truck, and he said they were very busy. I asked why he didn't call me to give an update, and he just said sorry, "we were busy." Wayne never offered to right his wrong, so I told him I'd take my business elsewhere, and he said okay. I would not recommend this shop due to their lack of communication, excuses, and lousy service.D. Tooley
-
September 2023 by Mary S.
There guys are VERY competent and fair with respect to auto repairs.They don't cheap anyone and are great to work with. I shall return !
-
August 2023 by Sam B.
Hensley Family Auto Has Proven To BeAn Honest And Friendly Bunch Of Guys!EveryTime I've Been There To Have Something Done They Have Done An excellent job And that's Rare These DaysPriced Lower Than Most ! I Highly Recommend Hensley's there, hands-down, much better than the usual voice is the Other Shops Around Here !
-
June 2023 by Taylor Lukens
I had a great experience here when my car was having sudden issues and I was in from out of town. Wayne was quick to answer the phone, provide thorough testing, work on my car, and give detailed explanation. I am so grateful for the services and experience!
-
May 2023 by Matthew Thompson
I was very impressed with their service and ability to provide an economical fix for our older car that had an exhaust issue preventing a successful state inspection. They were able to get a small portion fabricated in less than one day and keep our vehicle on the road with minimal costs. They saved us over a thousand dollars for a new exhaust and were extremely customer focused!Service: Exhaust
-
April 2023 by Christopher Krebs
Amazing service by a small, locally owned family. I needed to get an expired State Inspection taken care of and they had me in and out in about 20-30 minutes. I was able to call ahead a few days before and reserve the first morning spot for inspections. Extremely nice and understanding guys running the shop. I will absolutely be back to Hensley's and if you need service and don't want to deal with delays of Charlottesville shops, head on up to Ruckersville and Hensley's!Service: Vehicle Inspection
-
March 2023 by Valerie Aasland
My daughter's inspection expired without anyone noticing. They were able to squeeze us in the same day I called and finished it by the end of the day. The guys were friendly and funny, and they had the added bonus of coffee and a shop dog. I will call them first the next time we need work done.
-
December 2022 by Megan Hattaway
I just want to say I couldn’t be happier with the service that I received at Hensley‘s! I took my car to another shop in Charlottesville where I found out that “the new guy “ did my oil change and ended up botching the entire thing. Most of my oil had leaked out unbeknownst to me, and I had been running the vehicle all weekend. When I realized what had happened, I called the shop and they suggested that I had it towed there. My car arrived first thing in the morning, and Stu immediately began communicating with me. He found the problem instantly. The previous shop had use the wrong tool to remove my oil housing which resulted in breaking it causing my oil to leak out. I was sent pictures of what happened and everything was explained to me in terms that I could understand. I was very concerned about whether or not there was any engine damage in my car. Stu and the guys at the shop did a great job making sure that my engine was still ok! I believe Wayne even went all the way to Culpepper to get the part they needed from Toyota! They even communicated with the previous owners shop, and I was very happy about how the entire thing was handled. Customer service and compassion at Hensley’s was great. They treat you like family! I would highly recommend for all of your mechanical needs!Services: Auto engine diagnostic
-
December 2022 by Matt
Called for a quote on installing headlights. Provided specific make/model of car. I already had the headlights, so only labor was requested for the quote. Hensley provided a quoted price range and I agreed and set an appointment for installation. Hensley didn't get the job done until the following day and also charged $100 over the UPPER limit of the quote they provided, which ended up being higher than other quotes I had received from other businesses. Based on my experience, I would NOT recommend trusting the quote to be accurate or the job to be done when they say it will. I'm giving two stars vice one, as the job was successfully completed by the following afternoon without any additional issues. Primary issues: timeliness, organization, and accuracy of quoted pricing needs to fixed at this business.
-
November 2022 by Kassi Hiler
This delightful place told us we needed a $230 part (the indicator/high beam switch) and they would have to take the steering wheel off (causing more labor costs) to pass our car. Turns out, they lied. It passed for a new set of windshield wipers at a Hyundai dealership. $56. Nothing wrong with the column at all. Never EVER would I ever think of using or recommending this place. It's basically theft. Thank everything they were lazy about ordering the part, or we would have continued to pay them for illegal business tactics.
