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March 2024 by Pumbu
One of the better stocked Lowe's stores.
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March 2024 by Amy Lamb
Ordered a PET PRO washer and dryer to be delivered and installed today. Ahmed the delivery driver showed up and refused to install because my house “smelled like dog.” I am a dog trainer (hence the purchase of PET PRO appliances) and all dogs were contained. Ahmed NEVER saw a dog. They should ask customers at the time of order if they have pets if their delivery drivers are too sensitive to deliver to homes with pets. I had to find someone privately to pick them up and install. This will be my last appliance purchase from Lowe’s.
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March 2024 by Amber
The self checkout attendant is completly rude and needs a lesson on customer service!While checking myself out- as there were no registers open- I overheard an elderly gentleman ask for assistance checking out (he only had one item) she rudely snapped at him "I'm running 4 registers at once right now, you'll have to wait a minute." While there are 4 self check outs, she was by no means running 4 registers at once.I then had trouble with my newly opened Lowe's credit card, as I had the last time I tried to use it, and when I asked for some assistance she smirked and said "well your cards declined, I don't know what to tell you."I asked if I could take my order to customer service and try another way since I've been having issues, she then repated that my card is declined and doesn't know what to tell me.I said thank you and walked away as she spoke about me to 2 other employees.
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March 2024 by Kimberly Berglund
Lowe's in Ruckersville consistently exceeds expectations with their exceptional staff, management, and customer service. They go above and beyond to assist, resolve issues, and check in with customers, ensuring a positive and helpful shopping experience.Their extensive product selection caters to various needs and budgets, offering diverse options for homeowners and businesses alike. Additionally, they appreciate veterans and pro customers with special discounts.I highly recommend Lowe's in Ruckersville for all your home improvement and business needs. Their commitment to customer satisfaction and comprehensive product range make them my go-to store.
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February 2024 by Adam Hale
This store sucks. They aluave too much going on which results I'm horrible customer service and I'm not blaming the employees. There is a lady in returns that was rude to me after I patiently waited for waaaaay to Ling for them to figure out how-to work the system. I had my cash so I walked out. Never to return again. ?
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February 2024 by Jack McKeen
Got Grandson a mini bike. He loves it
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February 2024 by Amy Dunnivan
The ultimate man store... luckily there's always someone there to help!
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February 2024 by dennis ness
Went in to do a return the service was normal everybody was professional and nice
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February 2024 by Acoustic Analyst
We found the perfect time to shop: Monday, late afternoon. Not busy at this time at the end of January.Stopped to pick up plywood for a roofing project. Plenty of product available.
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January 2024 by Tylir Russ
I always find what I need, mostly because of all the helpful people! Everyone I’ve asked for help is quick to assist and knowledgeable about lots of different products and projects.
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January 2024 by Jair Serrano
Very friendly people, always clean, and very well organized.It is very easy to find what you need, and the people are very helpful.
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December 2023 by doris gray
Thank you Vicky for taking such good care of me at checkout yesterday. Your customer service goes beyond what is required. I appreciate your smiling face and your wonderful personality.Also thanks to the 2 gentlemen who assisted me in finding the product I was searching for.
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December 2023 by Andrew Glick
Great place employees are friendly and will help you find anything that you need if you need help
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December 2023 by Rad Amazon
Went for Christmas/Thanksgiving Cactus was difficult to find all on rack stacked up in center of walking path in plastic. Poor selections of Christmas/Thanksgiving Cactus and small. Bought 2 and lack of pot selections. Replanted overwatered Christmas/Thanksgiving Cactus which then had most blooms fall off before opening. Gave Christmas/Thanksgiving Cactus bigger pot and more Cactus potting mix. Overall wasn’t pleased with shopping at this Lowe’s location. Too far from checkout to doors for disabled customers.
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October 2023 by Jessica Davis
Purchased a vanity and when we unboxed it for our contractor it was completed damaged and broken. Called the Lowe's in Ruckersville for assistance and the only thing they said was we could bring it back. I tried to express the urgency in the fact that we had the contractor at the home and I had no way to return the broken vanity, asking if another could be brought to the home and they could pick up the broken one and I was told no and offered no other options or solutions. In the construction world, things happen and if Lowe's, especially pushing Lowe's for Pros wants to be a competitor in the building industry, they need to understand and have the flexibility when these things happen and be willing to offer solutions instead of just a no to every question.
