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February 2024 by deborah kirkland
Everyone was extremely nice, and spoke to my pet as if Lilly was their own. They explained everything that was done and asked if had any questions or concerns. I would highly recommend them. Very professional.
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February 2024 by Philip Bailey
The staff here is wonderful. They are very professional and caring. Dr. Pan, Dr. Hickey, Dr. Gallagher, and Dr. Kennedy are fantastic veterinarians. Mike the Manager and his wife Tracy (future LVT) are very supportive and keep the clinic humming. Scott, the owner is very friendly and has put together a great team.
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December 2023 by Megan Spearman
I just moved here 6 months ago and have not had good experiences with two out of my three pets. My cat with a chronic illness (HSV) couldn’t get her medications filled. I called and requested the med refill, the staff said they’d call me back, and they never did. My dog has a UTI (she’s 8, it happens with her anatomy sometimes) and they wouldn’t prescribe without an appointment. That’s fine, I schedule the appointment and show up today. They “lost” my appointment and my dog can’t be treated. It just seems like maybe they’re too busy or something, but my pets aren’t getting good care here. I don’t recommend this facilitity for newcomers!
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December 2023 by kristen howard
You all showed lots of love to my little Onxy Jamerson and that going to the vet is not bad! Making the appointment was a friendly conversation and my mom got to take him for me while I worked with no issues. Thank you so much for all you do and being good to all of my family!
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November 2023 by Erica Stewart
Rustburg Vet. worked me in when my dog was not feeling the best. I thought the staff was great and the Doctor listened to me and worked with me to help my dog. Highly recommend!
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October 2023 by rhonda dehart
Went in the office to ask about a sick community cat at 5pm and was able to be seen the next day. They were so patient and friendly. They answered every question I had and even offered suggestions on how to take care of all the community cats to keep them safe and healthy.
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October 2023 by Laurie Francis
**Edited to respond to owner: You did not offer to see him within 90 minutes. We were there at 8:00 a.m. when you opened with a VERY ill dog! You initially said you didn't have any availability at all, then you offered a 3:30 p.m. appointment. Then you finally offered a 10:30 appointment but we had to leave and come back, you would not allow us to drop him off even though he needed emergency care right away. That is NOT a 90 minute wait. That is a 150 minute wait OR 2.5 hours MINIMUM. This is not the first time you have done this. He was an established patient at your practice and he needed help right away. We ended up driving an hour from our house to have him seen. He has heart failure. Thanks for nothing! Please don't lie to save face.Our animals have been patients at this facility for many years. In the past year our older dog has had two emergencies. Both times this office refused to see him in an urgent compacity and instead referred us to urgent care which is an hour away from our house. I understand offices get booked, but they have canceled regular appointments we had scheduled on multiple occasions to accommodate other animals who had "emergencies." It seems to be a pick and choose kind of thing. Their automated message says "press 9 if it's an emergency" and they ask when they pick up the phone if it's an emergency but it doesn't matter as they won't do anything to help you in an emergency. If you want a vet that will care for your animal in all situations, pick another location. This place has really gone downhill in the past couple of years. Be wise, choose another vet!! That's what we're doing!
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June 2023 by rebekah Evans
Had my kitten’s first appointment on Friday and they were very sweet to her! she was not a fan of getting her first shots but they held her and made it as quick and painless as possible. The doctor was very knowledgeable and answered all my questions. The ladies at the desk were also very kind!
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April 2023 by Wendy Proco
So kind. Luca was kinda bitey. He's normally very friendly with other people and animals. They made it ok. Also very good at coaching you in how to better care for your pet. I appreciate that because I want luca around for a long time.
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April 2023 by Eric Sullivan
Great quality vet service. Kind, courteous, knowledgeable, well managed and run, fair prices, no upsell and good communication with pet owners. Highly recommend!
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March 2023 by Teresa Miller
Went to establish care for my dog. Everyone there was amazing. Super friendly and caring and knowledgeable. Not just out to make money they all truly care about your pets well being.
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March 2023 by labluvver
They worked with me and my highly energetic rescue pup to give us a stress free visit, and wonderful care. I can't imagine having a better experience with a vet and staff.
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January 2023 by Barbara
We came to Rustburg Vet Clinic because of Dr. Emily Gallagher. I think she is our favorite vet ever! Truly a wonderful doctor.
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December 2022 by Paul Reamon
Missy is very helpful and professional. All of the techs are great with Lucie and concerned with her health .
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October 2022 by Ainsley Swartwout
I had been very worried about one of my cats with a worm infection, and Dr. Gallagher and the staff were very kind, understanding, and informative. They checked to make absolutely sure that he needed the deworming topical, answered all our questions easily, and even gave some trusted sources on topics we had concerns about.I can't imagine a better vet experience than what they provided today. My boyfriend and I are put at ease knowing that our kitties are in good hands at the Rustburg Vet Clinic.
