Shentel
Internet Service ProvidersHours:
94 Ewing Dr, Rustburg VA 24588 Hours
Wednesday
8AM - 1PM
2 - 5PM
About Shentel
Shentel offers high-speed internet, TV, and phone services, often with bundled savings. The service and speed are frequently described as fantastic and good. However, customer service experiences vary greatly, with some reporting wonderful, calm, and informative support, while others rate it at the absolute bottom due to multiple billing errors. The business location is viewed as a good place of business with professional staff. Customers are advised to be careful with contracts, as options become limited after signing. Equipment return is typically quick and easy, but timing is important.
Most Recent Reviews
October 2024
Wonderful customer service from Aleesha when I called to set up our business account. She was calm and informative and gave me a great promotional deal as well! Recommend talking with her!
June 2024
Careful before signing a contract, try any internet option not requiring a signed deal. You have no options once you do!
January 2024
Service is fantastic, speed is always good. But customer service rates in the absolute bottom of the pack. Finally, got bill adjusted and paid correctly. Multiple billing errors over 4 months, and dealing with yet another billing error again.... hopefully will be corrected on next months bill.
More Comments(58)
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