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November 2023 by Nancy S.
Went there to have them plug a flat tire. The guy didn't know how to do it. Almost 3 hrs later-they figured it out. In the meantime, they broke my tire pressure sensor. They replaced it but it still didn't work. Took it back the next week for them to fix it and do front end alignment. They said no one was trained to used the new alignment machine. When I picked the car up, it had never been moved from the spot I put it in so they never fixed the sensor. Ended up at Goodyear tire. They replaced all four tires and replaced the tire pressure sensor that they said wasn't installed right. I live in a community where people rely on word of mouth for recommendations. Nearly every says to stay clear of them. Wish I knew that before I went.
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November 2023 by Johnny Bullock
Took my front rim off..put a rear tire on the front rim..then put the front rim with the rear tire on the back passenger side of my car..i called AAA and informed them..this was done with Malice..my car has staggered rims..they knew what they were doing..and i was made to sit there for over two hours..very cold hearted people..Service: Tires
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October 2023 by Ethan De Cohen
The front desk lady was AMAZING. She really made this unplanned trip really helpful. I was scared of the bad reviews (at first) but I had a GREAT experience. Our issue was a failed alternator on a 2005 Toyota Camry. We had an L1 Master Tech working on our car. He literally fixed the car so fast. I was shocked. The part took about 40mins to arrive but he took like 20 mins max to install it. The parts for these things max around $300-250 (as of 2023) for 05 toyota camry. They have a 24mo/24k mile guarantee on their service. Honestly, we had to pay $140 for a diagnosis, but it's understandable because this how they pay for the service guarantee certification. They're a small shop, and I treated this like a convenience fee.These people are straight shooters.All said and done we paid $696 (keep in mind these are 2023 prices and rates) for the work.
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September 2023 by Zack Coleman
Great place to go for inspection great people to talk to and tell you exactley what’s wrong and why I would give this 5 stars all day long
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September 2023 by Ray v.
We were on our way home from the beach and the my kids' car broke down (on a weekend of course). Found them via yelp review and they were super helpful from the git-go. Helped us connect with a tow truck and then got the car there. Most important, is that they showed concern for my kids who were with the car and were worried for their safety. They directed them to a safe place to wait for the car and the person stayed late until we knew the car was picked up and the kids had been retrieved by a family friend.The repair was done quickly and for an appropriate price. We drove back to Ladysmith to pick up the car and all was good.
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August 2023 by Chanel H
Love em, love em, love em!Went to another shop & my car broke down 4 days later. I will never go elsewhere!!
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August 2023 by timothy l.
I needed to change a part in my vehicle and it would usually cost me around 50 bucks for the part I had to replace, but this guys charged me 1300; This place takes advantage of broke down cars on 95 just to charge a lot of money on your car.
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July 2023 by Matt Towns
Oh man, did I luck out. Traveling 95N from NC to MD and broke down. It was a Sunday and the shop was closed, but they contacted me first thing Monday morning. I was in a jam and Reed who was working with me went way above and beyond to make the process work for me. They had multiple times where they could have told me tough luck, but they never did, they worked with me like a was the owner of the place. Super happy, and if you break down in their area, this should be the shop you call. Thanks again Reed!
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June 2023 by Aubrey Koch
I usually prefer to have my husband take any of our vehicles or our teenaged drivers vehicles for any services needed, but this time, I had no choice. I am very pleased with the overall experience at Ladysmith Tire & Auto. Customer service and communication is important to me and they were on point. Job well done! We will definitely be going back when needed and highly recommend if you're in the market for any vehicle repair to check them out. Once the construction is finished in the area, it will be perfect!Services: Auto A/C replacement
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May 2023 by Urban M.
Did they fix my issue yes, did they do it in a timely manner yes, did they take advantage of someone broke down along 95 YES, did they charge 4x the going rate of the job YES. Did they do it with a smile YES, Do I think they are scum bags YES, Would I recommend them to anyone NO. Hope you never find needing their service. If you do have it towed somewhere else.
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May 2023 by Betsy Carawan
Myself and my family were stranded on the side of the interstate for over 2 hours in the dark with no luck at getting our tire changed when a wrecker from the sister company Anytime Towing came to our rescue. They took our vehicle to Ladysmith Tire, who kept it secure overnight and had it ready for us first thing in the morning. They even sent someone to pick us up from our hotel to get the vehicle so we could get on the road. Everyone was so helpful, which cannot be overstated during such a stressful situation. I can’t recommend either of these companies enough! This is what customer service should beServices: Tires
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May 2023 by Jim Miller
Tire Pressure warning kicked off as I drove down I-95. Picked up a nail. Pulled into the shop as pressure trended downward to 21 pounds. They had our tire (and college student's full of cargo) back on the road in 30 minutes. Absolutely wonderful.
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February 2023 by Christopher Pilcher
Honest, reliable, and friendly. I've never once had to ask "why am I being charged for this?"Note that the big gravel parking lot next door is actually owned by this garage, too, so you can park there. :)
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January 2023 by Michelle W.
Our van had mechanical issues while we were driving North on 95. The shop was able to get us in first thing the following morning. We had already Googled every possible outcome and the diagnostics came back indicating the issue we thought it was. Even though is was New Year's Eve, Danielle and Steve worked hard to get the parts delivered and our van repaired in record time. We were on the road shortly after noon. We were treated with kindness and empathy the entire time we were there. Steve (mechanic) kept us updated throughout the entire process, and Danielle (front desk) made sure we were comfortable and aware of all anticipated costs. We were very stressed out and appreciated the transparency. The cost was what we expected based on our Internet research.Thank you, Danielle and Steve!!
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December 2022 by Josephina Rathke
My experience with Ladysmith Tire & Auto was amazing. I was having car troubles and took my car into them to be diagnosed, and throughout the entire process with my car the owner was extremely helpful and honest. They made sure I understood what was going on and patiently explained everything to me. I requested an invoice to be sent over and they got it to me right away. When I went in to pick up my car and pay for the diagnosis, they gave me an extremely fair price and they made sure to inform me of important things I needed to know about my car even not relating to the mechanical side. I was very grateful for their help and transparency and I would definitely recommend taking your car here.Service: Auto engine diagnostic
