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February 2024 by Christopher Martin
I love this store, my buddy Devin would always hook me up with good deals and help me with any of my projects. I was recently told that he was fired from the company with no warning, that’s very disappointing and looks bad on the company to get rid of one of the best employees in massaponix Virginia.
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January 2024 by Dave Alpern
My phone broke 2 days before Christmas. I had endless frustrating phone calls with Verizon before I finally drove to Russell Cellular and Rachel fixed everything in 30 minutes.
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July 2023 by iWu Adams (Meems)
Verizon has brought us back to the 21st century after too many months of No Service due to tower changes around our lake community.Ms. Rachel and the gentleman are superior Russells' representatives: Friendly, respectful, patient, knowledgeable, and professional.Thanks so much for exceptional help!
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May 2023 by Wayne Cox
I have visited this store on many occasions over the past couple of months, and I have met the two nicest people, Devon and Rachel, very knowledgeable, and worked with me to get what I wanted out of the Verizon service! Thank you both so much!
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May 2023 by Chad Christian
Best experience I've ever had dealing with any phone company Rachel was nice super helpful and explained things I didn't understand in a way that made sense
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May 2023 by Cheese Queen
Devin and Rachel are super friendly and great to work with.
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February 2023 by Sabrina Hartley
Very helpful and had the best deal for me
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November 2022 by David Hogg
I'm not a Verizon fan. But at Russell cellular, Rachel did an excellent job of solving all of my phone issues and helped me sort my plan. The service was excellent, the folks were very knowledgeable , and nice. A great place to do business with and probably the best Verizon dealer I've dealt with ( I've had Verizon since 2005)
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November 2022 by Julie Flaherty
Rachel and Devin did a great job of transitioning me into a new phone. I have anxiety and getting a new phone is to me the equalvalent to some people of having major dental work done. Because of this I keep a phone forever. They did a great job of finding the best phone to meet my needs at a good price.
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November 2022 by Nicole Tate
Went to this store with some friends and Rachel was a wonderful rep the entire visits. She was very educational and polite. Best visit we have had so far.
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September 2022 by James Chambers
Store appears to be closed on Sunday despite the hours posted on the door saying the store closes at 5pm, as does the Google maps hours information. Went by at 4pm and the store was closed and the lights were off. Perhaps they don't have enough employees to open their full hours.This is not a negative review, just a notice for others that the store appears to not always be open. I would suggest calling first to verify this store is open before visiting.
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June 2022 by Ryan Hudson
Devin made the experience. Would 100% recommend going to this location vs. a large store. Devin went above and beyond and his customer service made the experience painless and easy. As long as he works there, Ill be going there for all of my Verizon needs. 10/10
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April 2022 by Robert McDaniels
Devin is an excellent sales person. Great personality. Extremely knowledgeable. He went above and beyond to help me get setup with a new phone. Thank you.
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January 2022 by Saundra Barlow
Went in to see what deals they had on new phones and they did me great. Got a free phone and it's working great! Awesome people and great service!
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January 2022 by Striker
Extremely helpful. Fit us into the right data plan for what our family needs without any pushy sales gimmicks. Pleasant experience.
