-
March 2024 by Corey Reid
Very nice facility, excellent staff! Everyone was professional, caring, and helpful. Glad to have them as an option when the regular vet is not available. Reasonable prices and not a long wait.
-
March 2024 by Michelle Narramore
So thankful for the services of ADR when our newly adopted dog woke up with an eye infection. We hadn’t yet established her with a vet and of course, it was a Friday when her symptoms started to manifest. When I walked into ADR, they were understanding of our predicament and treated her immediately. I had anticipated a long wait but we were seen promptly, assessed, treated, and out the door in a remarkable amount of time. They were so kind and within 24 hours we’re seeing improvement in her eye symptoms. Early next week I’m going to begin transitioning our existing vet care to Salem Animal Hospital (housed in the same building) from an out of town vet and add our new rescue to caseload. Thank you for keeping me off the ceiling and for this beautiful building, lovely staff, and quality of the care provided!
-
March 2024 by Kevin Yopp
Professional and accommodating. After visiting one vet and discovering they were temporarily closed and calling 3 others. It was suggeted that I try ADR. The staff answering the phone was polite and welcoming. They were able and excited to be able to see Zoey (English Bulldog) the same day. The doctor was down to earth and didn't try to pressure me into unnecessary products or procedures. Turned out to be a soft tissue sprain and only 2 days after meds were started she is walking fine! Much Appreciated!
-
November 2023 by beth white
I just want to thank everybody the whole staff including hammer Dr Seth Thomas for helping me with my Tiki when his eye was bad and for draining his stomach the first time for me Dr Bryant is the most caring and compassionate person / veterinarian I've ever met he drained my dog's stomach 5 to 6 different times and that bought me a week every time I did that but at least I got to keep my baby for a couple months longer thanks to Dr Bryant everybody there thank you so much and I miss my baby Tiki thank you again Beth Mills
-
November 2023 by Grace Harrison
When my cat started peeing constantly and then started peeing blood, I took her in. They were very gentle with her and while we do not have a diagnosis right now, they did ultra sounds that gave us clues. After that, she got 2 shots and meds. While I am worried (as any pet parent would be with what the ultra sound said) they make me feel like I can let them take care of her instead of worrying that we are missing something. They sent records over the next day and called to ask about her.
-
November 2023 by Heather Foster
My 8 month old chocolate lab swallowed a rock last week and became very sick. When my own vet couldn’t get us worked in, ADR welcomed us in. We were seen right away and had a diagnoses in less than 15 minutes. Roman had surgery at 4pm and was ready to come home that same night. They even called the next morning to check on him within 20 minutes of opening. The staff were so kind and they explained everything thoroughly. Roman has healed so well and has had very little pain. Looking back, I’m happy my vet wasn’t available. I feel we were led to the best place possible for his treatment. I’ll be moving my entire veterinary relationship to Salem Animal Hospital going forward.
-
November 2023 by Leslie Anne Sisson
I would highly recommend the ADR Urgent Care to anyone! I cannot say enough good things about them. Dr. Bryant was exceptional- he diagnosed our pup with an intestinal blockage and gave us options for dealing with it. He didn’t push one way or the other, which was so appreciated and helpful. He gave us the facts to make sure we could make an informed decision. All estimates were provided up front, so there were no big surprises. We were continuously updated on our dogs condition and all of the staff was extremely friendly and understanding. They made a hard situation bearable and we felt fully supported.
-
October 2023 by CL Hutchison
My resident dog and foster dog got into a fight leaving my resident dog in need of stitches directly below his eye. I called ahead and the lady that answered the phone was so sweet. When I arrived, I experienced that same energy throughout my entire visit. The front desk staff, vet techs and veterinarian were all compassionate and informative. I loved that I was allowed to go back with my dog to speak directly with the veterinarian. I also appreciated the quote I was given before any work was done. After picking my pup up, I was happy to find him relaxed and all fixed. They even called the following day to see how my dog is doing. The pricing was fair, the building is nice... I could go on and on about how great my experience was.
-
October 2023 by Michelle Wilkinson
Very professional and kind staff. I recently had to lay my dog baby to rest. The staff was so understanding and caring! They gave us all the time we needed. It was late and they didn't rush us out.
-
September 2023 by Rick Butterworth
I can't say enough good things about the wonderful staff, and the spotless facility. Yesterday I was referred to ADR by another local Vet, telling me they could likely check my new mom and her nine pups the same day. When I called they said they could see us right away (and this was important to me but non-emergency) As I approached the front door with my basket of pups (mom Heidi was still in the car) the door was held open for me, and I think all the staff came up front to see the pups. I brought in Heidi, and they all were extremely helpful and caring, explaining every single step and test results thoroughly and answering every concern and question that I had. They even called today to ask how mom and pups were doing. I will recomend them highly to anyone that may need pet care, and I really can't image any facility being more caring, friendly and professional
-
September 2023 by Amber M
Our "every day" vet is the amazing Veterinary Wellness Center of Roanoke (Drs Quatman and Hickman). They sent us here for an emergency when they couldn't fit us in and I already want to beg this urgent care to open 24/7. The entire staff is amazing, from the front desk to the techs to the doctors. We are very active pet parents and couldn't be more thankful to find this amazing group. It is now our #1 option for any ER-ish vet visit. Unless it's an absolute emergency, I'd even wait a few hours to go here vs another option around simply because I felt the care was that much better and more thorough. We really appreciated the attention to our cat, plus the great follow up. Honestly, phenomenal experience.
-
August 2023 by Beth Mitchell
Professional, caring, and knowledgeable service all around. Such a blessing to have another option for after hours care. Fees were a pleasant surprise as well, no gouging for offering a specialty service. Thankful and grateful!
-
July 2023 by Luv2Luv
I took my dog Candy to this facility. The staff was extremely friendly and it's very clean! The Dr took the time to listen and ask questions. We were in & out in 3 hours. I'm definitely going back if an emergency arises again.
-
June 2023 by So over it
Everyone was so nice and welcoming. They seen my kitty right away. We were seen by Seth Thomas DVM and he was beyond wonderful. I recommend them highly and this will be our new Vet.
-
May 2023 by Erik Olson
So thankful to have this option in our area’! Fantastic doctors and staff!