Advance Auto Parts is a reliable and knowledgeable auto parts store, according to customer reviews. The staff is generally friendly and helpful, with some exceptions. Customers praise the expertise of specific employees, such as Greg and Carter, who provide excellent service and advice. However, some customers have encountered less helpful staff members. The pricing can also be an issue, with one customer reporting exorbitant prices on a faulty part. Overall, Advance Auto Parts is a go-to destination for automotive needs, with a mix of positive and negative experiences depending on the individual employee.
Always a good experience at West Salem Advance Auto. Been going in there for years. Aaron and Greg are always courteous and knowledgeable about their products and what your working on. Basically just nice, old-school guys..
May 2026
Were incredibly helpful as I disposed of some used oil. Very kind employees!
November 2025
Was very helpful in identifying, finding the part I needed. Professional.
