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April 2024 by Roger Moore
Colton our tech that did a walk around to show us how everything worked on our RV was amazing. He was very knowledgeable of how things worked. Great job. Our experience with Pete’s RV went great!
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April 2024 by Jim Reeves
The service team at Pete's RV in Salem went the extra mile to make repairs and meet the deadline to get my class A back on the road to see the eclipse. Kieth and Bill did what they had to do to locate and get parts overnighted and installed on schedule as promised. Quality work done on time at a reasonable price. Glad to have them here in Salem.
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April 2024 by David Hasselhoff
This place is the best by far. Purchased my camper from them many years ago when it was still American RV and continue to take it back to Pete's RV for service and inspections. Staff is always awesome and they are super fair to their customers. Colton and Keith rock out loud! Keep up the great work.Jay Flight 32 BHDS
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April 2024 by Daniel Hartman
We recently took our new camper down to Pete’s RV to have some repair work done on it. Keith in service was fantastic to work with. He took down all the concerns and they scheduled it for the next week. Keith, Colten, Bill, and John did an awesome job fixing the items of concern. My service experience was great. Great job by the crew.
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April 2024 by Don Laichak
I recieved excellent repair services from Keith(service desk) and John(repair technician). I am a Alaskan Traveler and needed travel trailer repair on my bump out. I did not know who to turn to for reliable assistance. Keith provided a realistic appointment time, not six weeks out as other shops offered, and they completed the work/repairs by day's end. I stayed the night and started fresh the next day. Keith noticed a few minor details with a keen eye for detail, and took care of them. Other shops would not admit to small, but important details such as small compromise in calk or one screw needing proper torque. Pete's RV Center crew fixed my bump out, and I was back on the road with confidence.
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April 2024 by Timothy Cox
My experience started out a little rough , but Brian , Savannah and Colton made my experience exceptional. Start looking at one camper and it didn't work out, but they continued to work with me and made my experience , worth while. Would highly recommend this dealership to anyone looking to purchase a RV or travel trailer. Thanks again to Brian , Savannah and Colton at Pete's RV in Salem. Thanks again
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March 2024 by Prevost Klaus
I had a Great experience with Petes RV, Brandon helped me get the deal done and Colten showed me everything there was to know about the unit. I am very Happy with my unit. Make sure you give them a try before you go anywhere else. Cheers Mates ? ✌️
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March 2024 by Howard Puryear
I’d give them one store because I had to to write a review if you buy from Pete’s RV do not expect to be taken care of They will take your camper in and hold it for weeks before they do anything and then when you get it back, everything they touch will be tore up. If you absolutely have to buy from Pete’s RV may I suggest JM camper repair is outstanding, they will go above and beyond to make you satisfied, Pete’s RV will not do that. Pete RV does not need to be in business.
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March 2024 by Shaun VanDyke
I went in for a state inspection and received top tier customer service. Scheduling was easy and the service was exceptional. Thanks Pete's RV.
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March 2024 by William Sphar
We bought our camper here a couple of years ago. Tim helped us pick out a great Sonic that’s perfect for us. Colton was very knowledgeable and helpful showing us everything we needed to know getting started. We’ve brought it in for routine service and inspections since then and it’s always a positive experience. Keep up the great work!
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March 2024 by Debra Hartman
We couldn't have had a better experience. Everyone at Pete's RV was exceptional. Colten was such an amazing help with his expertise and knowledge he shared with us, patiently addressing all our questions. We are ready to confidently begin our camping adventures In our new home away from home.
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March 2024 by Moondog O'Brien
Best RV service we have used! Keith was very professional and knowledgeable....fair price and everything explained. Thanks!
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March 2024 by Ashley Dinkel
Pete's RV in Salem VA recently helped my husband and I buy our first pop-up camper. Tim, our sale's person, was knowledgeable, professional, and kind. Tim was very genuine and down to earth and made us feel very welcome. Bryan the Sales Manager is super personable and made the experience very easy.We were also helped by Brandon and Robert. Brandon did a great job walking us through all the paperwork, he was very efficient while still giving us all the information. Robert helped go through all our options; he also helped me a few times over the phone with questions and was very patient-- while providing some comic relief :) which I appreciate.Colton went truly ABOVE AND BEYOND (GOLD STAR FOR SURE!!!) showing us everything there is to know about our camper. As first-time buyers and only have done tent camping in the past we had ALOT of questions. Colton was very patient, kind, and he made us feel validated in our questions-- which is fantastic customer service. Daniel also helped immensely in showing us even more ins-and-outs of the camper and was very friendly. He shared a lot of tips and tricks from his own camping experience, which was really helpful.Bill went above and beyond by helping us fix our hitch. We had gotten a new hitch put on our vehicle however a wire had come loose, and Bill helped us troubleshoot and fix it. This provided a great experience and saved us from having to go anywhere else.We will certainly be recommending Pete's in Salem to family, friends, and anyone looking for a camper. We also will absolutely go to them for any service we need, and eventually an upgrade in future years.Thank you all so much!! We appreciate all the great service, knowledge, and kindness.
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March 2024 by Rhonda Armitage
So I am a few weeks late on this review. We have purchased twice from this dealership (first was with American RV before the merge). While it was a bit different this round with Pete’s RV in Salem VA, the overall process was the same.I have to give a shootout to Brandon Piñon for showing us a camper in the pouring down rain and taking time to go over all specifications of the camper. He was very patient with all our questions.I also have to give a shout out to Colten he went above and beyond with us during the walk through on pick up day. He conducted a thorough walk through, answered all our questions and has an outstanding quality of customer service.To note, we did have one bump in the road. This was our first 5th wheel. We installed the hitch in the truck ourselves but wanted to make sure when the camper was hooked up that it was level and properly installed for safety. Since there are different heights, we waited to install the last part of the hitch until we got to the dealership. We weren’t asking the dealership to install, just at what level, 17,18 or 19, the hitch needed to be at. We were told that they would charge us do anything with the hitch since we didn’t buy it from them. We were told “well I have to pay my guys”. That was such poor customer service. I explained we were not asking for anyone to do anything but to just make sure it is hitched correctly as a safety measure. To me that should be a part of the process and it was with our first purchase. I believe they can do better than to make someone feel like they aren’t valued once the paperwork is signed and they take your check.I do have to apologize to the sales manager (I believe) with having to listen to my disappointment in that portion of the process.I hope Petes recognizes the folks who went above and beyond on this transaction and know they are lucky to have folks of this caliber on their team.
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March 2024 by Tammi Lilly
Wonderful experience from start to finish. Colten did a fabulous job with our walk through.
