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March 2023 by Forrest Bernard
I wouldn’t recommend B2X’s internet service to a starving child in Africa trying to use the internet to get food. Because you can better believe B2X won’t have the service to get the order through. You can call all day long, and they’ll tell you everything’s fine meanwhile your phone won’t load a YouTube Cat Video at 144p. Constantly down, with awful customer service.You’d have a better chance wrestling a zebra for a brownie in a hot porta john then having reliability and good service with B2X Online.Negative 5 stars. Would not recommend
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December 2022 by Serena Shrewsbury
I have been with them for 2 years now. I love everything about this company. The internet service it self is awesome. The people there are just down to earth and are willing to help any way they can. You know when you call your issue is going to be taken care of hassle free.
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December 2022 by Savvy Serena
I have been with them for 2 years now. I love everything about this company. The internet service it self is awesome. The people there are just down to earth and are willing to help any way they can. You know when you call your issue is going to be taken care of hassle free.
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November 2022 by Shanna Grigg
They were fast with responding to my emails However they need to branch out to cover more rural areas
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September 2022 by Daniel Parra
I have been with B2X internet for approximately 5 months. My internet service went down 2 days ago completely. I submitted a trouble ticket online and a technician promptly called me back. They sent a field tech out to reposition my receiver. My internet is working perfectly again. I would like to thank Cindy who handled my billing call for outstanding customer service and for making my experience with B2X stress free and impressive. I worked for over 20 years in telecommunications and appreciate the world class service B2X provides. I would recommend their service to anyone shopping for internet!Sincerely,A happy customer.
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August 2022 by Chris Stevens
When it works it is ok, but problem is when it goes down especially on a weekend you better not count on it being back up until Monday or Tuesday since it appears no one works on the weekends and IT will never return calls or address issues on weekends.
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April 2022 by Johannah Quinn
I couldn't be happier or say better things about B2X. They are fast, reliable, honest and local! Their rates are great in comparison to other rural internet providers. And there internet speed and quality has been wonderful. We live in a remote area of Roanoke and have struggled for years to find quality internet. Look no further!
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February 2022 by Wendy C
I have been trying for almost a month now to get someone to fix my service. At the beginning they said they were having problems from Their provider. Long story short . I kept being told call back in a day or two. I call and nothing.
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April 2021 by Lexi Phelps
In October of 2020 b2x installed my satellite and my modem and said I could get service at my residence. THE end of December I called because I had no service yet and they couldn't give me a date. I called them in February said definitely be on in March. THEY emailed me on March the 4th that my service was up and running. Then they called me on March the 5th it was a mistake that the pole and been damaged by ice and was taking longer to fix than expected.On March the 23rd b2x called and said it the service was ready and a service person would be out on the 25th somehow I missed him and he left a note that I was in a hole and couldn't get any service I didn't have my modem plugged in. CalledB2x on the 25th said they would arrange someone to come out on the week of the 28th to pick up equipment haven't heard anything. I'm very d upset and I have a hole in my wall because they told me I definitely would be able to pick up from b2x
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January 2021 by marj1st
We prefer to use local businesses if at all possible and found this provider about five years ago. They have always been incredibly friendly and helpful. When we kept dropping service, they quickly helped us find a fast, easy solution and got us back up and running within the hour. We appreciate that different options are presented and thoroughly explained. Excellent customer service!
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January 2021 by Matt Motsko
I was very pleased with B2X as they provided quality internet connectivity to remote locations; however, we’ve now been down for 4+ days and they are closed for the holidays. While their customers are without service...THAT IS NOT GOOD CUSTOMER SERVICE! My understanding is they received a grant to expand services....I can only hope they review their response capabilities for outages, as they will need to be better to grow. Very disappointed right now....during this pandemic year, connectivity is more important than ever, and that doesn’t appear to phase a company that provides that essential service. Your stock would be tracking towards zero if you were publicly traded.
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January 2021 by Jo Narkon
I can't even get the company to reply to emails, voice mail, or FB messenger as a potential customer. Can't imagine how the treat you once they get your money. I was asking about data caps, etc.; since none of this was on their website. NOW I KNOW WHY.
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January 2021 by Frank Lane
Most of the people are friendly to work with. Their speed is not even close to being stable. I realize with things like they are now it has put a strain on their system but That much of a strain? I'm paying for max 6down & 2up. I see those maybe 1/3 of the time. All day today was 1.8 down and .38 up! Really? Can't play games or stream movies. I like the company but they really need to do something about their product.
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January 2021 by Julia Nuss
Have really enjoyed working with them. They really care about their communities and are working hard to expand to reach other rural areas surrounding Campbell County and Appomattox County Virginia.
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April 2020 by Nathanael Hester
Their service is close to abismal sometimes. Internet outages are a common occurrence which is rediculous. Not to mention speeds are terrible also. Unfortunately for most of Bedford County you don't have much of a choice. Just because you are one of the only ISPs in Bedford County doesn't mean you can be content with your terrible service. Fix your stuff...
