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January 2024 by Gary Hill
Had a flat tire on the side of 81 on our way to see family for Christmas. Called Brown and Son and they came and towed us to NTB. They were so friendly and helpful. Thank you so much and Merry Christmas!
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November 2023 by DNE PRODUCTIONS
Very helpful
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October 2023 by Peter
O/O do not let this company take Your Truck to Excel Truck Group in Roanoke VA. Some how they work together and the problem is that ounce Excel fix Your Truck they are the one charging You for the Towing an double it probably now You pay for 2 different Companies because Excel pay Brown & son but Excel will also charge You another percentage on the same towing. They will rip You Off. Look at my bill for a 30 miles Towed it took us from the time the tow truck arrived to me and hooked it up about 3 hours to get to Excel like I said 30 miles away. Excel truck Group is overcharging us. I have to give this Towing Company a Bad review because I did ask for my bill so I could pay it to them but it was refused Driver told me Excel will take care of it. And sure they did by charging me a huge bill again look at Job AE01 that is what they charged me even charged for labor what labor ? Towing the vehicle is not enough?
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October 2023 by jim franklin
Showed up at 0200 and diagnosed and repaired what Penske couldn’t.Great service…highly recommend.
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September 2023 by Brendan McLoughlin
I got in contact with the good folks at Brown & Son to deal with a car that needed towing to a dealership. They stayed contact with me regarding my tow MUCH better than my insurance company, letting me know when my car was picked up from my home and dropped off at the dealership while I was out of town on a work trip. I highly recommend them and their services.
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August 2023 by Peter Gillen
Discovered that the inside dually on my Winnebago View was flat while camping in Salem Va. Called Brown & Son and they dispatched Mike Farrell. Mike arrived on time and promptly diagnosed and put in a new valve stem. Timely service and very knowledgeable mechanic!Service: Tire change
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July 2023 by Derek Dawson
My operator Ben was phenomenal, called 30 min out had a plan, quick to execute it, friendly and even was happy to explain how it all worked, 20 out of 10 would call again if I breakdown,
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July 2023 by Shawn Minier
Brown and son towing are very replicable and reliable.Austin, the owner's son brought me in to the dealership and recommended, I don't put the factory bolts back in the drive shaft because they were so rusted. In the morning I bought new bolts and one of their other drivers was dropping off another Semi truck and I asked him if he could put my drive shaft back in and Jerrel said yes without hesitation. He saved Me having to pay the Dealer additional $194.00 dollars for putting my drive shot back in. I will use these guys again if I ever get into the area and break down.Service: Special vehicle towing
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March 2023 by Genesis Wilson
They always take very good care of my drivers and trucks when we calm them for a tow or road service. No matter what time of day or night, they always come to the rescue
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March 2023 by Matt tS
Reliable service, fast and local!
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January 2023 by Robert Ward
Ben was top notch towing my my truck and flatbed. Very knowledgeable, answered all my questions, very professional. I would recommend Brown and Son to anyone that needs their Trucks towed. Great Job Ben!!!Service: Special vehicle towing
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October 2022 by BAXXOSS
I really thank this people for helping me today i stuck on road 8 h from my house and they helped me to send the car to a location 1:30 h away and they took me in their truck because i couldn't find a rental car and they brought me back to hotel. they saved me 400$ of uber thank you very much im surprise with Virginia people thank a lot you are very kind all over. i forgot they guy name but i appreciate himService: Car towing
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August 2022 by Sally Smith
We broke down in our motorhome requiring a tow to repair shop. Charles Shull was our tow driver, he did a very good job and provided professional service, we were very pleased, he is the best, if you break down ask for Charles.Service: Special vehicle towing
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August 2022 by justin schalow
Answered the phone very quickly took less than an hour to get to me very courteous and kind highly recommend
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August 2022 by Brian W
Handled a somewhat complicated situation effectively and efficiently at reasonable rate. Thanks!
