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February 2024 by Danielson spence
Booked rez with Hertz, cheaper but Omg, not good and way more expensive. Too long to explain, last minute went back to my enterprise and was in and out within minutes and cheaper. Taught me to stay with Enterprise!!!! Thank you enterprise for great, friendly and understanding experience!!!!!!!!!!!!
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February 2024 by Terry Bell
The agent was extremely helpful and friendly despite being busy with difficult customers before me. I would recommend this location to anyone.
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February 2024 by Sam J
Worked with Ruby and Maui and they are outstanding. They were, professional, courteous, and accommodating. Thank you so much for your excellent service and for your help Ruby! Definitely the best Enterprise office in the region.
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February 2024 by Darin Creger
Great service. They let me choose between 2 cars. Loved the Outback.
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February 2024 by Kortney Dalrymple
I had a great experience with Ruby and the rest of the staff at this location. My car broke down on a road trip and they picked me, my two dogs, and all of my stuff up from a gas station! The paperwork and process were seamless. They did a fantastic job and provided great customer service! Thank you for saving the day!
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December 2023 by mr duck and miss duck
He couldn't get a rental without a credit card because he was from out of state.
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December 2023 by Bertha R.
I do not recommend doing business with the Williamson Road Enterprise in Roanoke, VA, as the young, inexperienced manager there was arrogant, rude, and refused renting me a car. His reason apparently was because I questioned him about the necessity of extended ID. There were nice cars on this lot to be rented, but his refusal was extremely inappropriate. He needs to be replaced as he is a 'poor' representative of Enterprise. Do go elsewhere when renting a car!
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November 2023 by Daniel Daniel
Super people. They pick you up at your house which was great since our car was totaled.Not a great selection. The cars were all BIGand not a great location (not their fault)
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September 2023 by Chad Mays
I would avoid Enterprise. Their staff doesn't seem to be very knowledgeable about which cards they can accept and can't even take payments by phone. What century are we in again? Their local customer service and their national customer service seem to have differing answers about what is accepted and what isn't, so my advice, find someplace more modern to do business with.
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September 2023 by KELLY GOULD
This is the ONLY place in Roanoke that I will rent a vehicle from. The staff is AMAZING, and the cars are always clean.
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July 2023 by Mandy E
This was absolutely the worst experience I have ever had trying to rent a car. Which I have done, responsibly, many times in the past. I needed it for one day, just one. My $300 deposit was not enough, my paycheck stub was not enough, my light bill was not enough because I was past due. I did not stick around and explain that my husband died 3 weeks ago and I have been able to function for a while because I have been grieving. Thank you Enterprise and especially this "manager" Yolanda for making this incredibly difficult time much more difficult than it already was. I would not recommend this place to anyone. Hertz is where it's at, they offer better rates, less hassle, and above all empathy.
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July 2023 by Amanda E
The prices are high, the employees are incompetent, and the "manager" is a joke. Please save yourself the headache and use Hertz.
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July 2023 by Chase Lewis
This place treated my mom horribly when my dad died. I would never rent a car from here
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May 2023 by r bighill
The team at the Salem store went out of their way to find me a specific vehicle needed for a trip. Even helped explain the pairing features to my phone, (big thank you on that one), I needed GPS! All in all it couldn't have been a better experience.
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April 2023 by Paula G.
Everyone there was great to work with. Very friendly, helpful, cared about me the customer and had a positive attitude. Plenty of cars to pick from. Offered to give me a ride home when I returned the car. Would definitely recommend and rent from them again Thank you!
