Goodwill Store and Donation Center in Salem, VA, is appreciated for its clean environment and wide selection of items. Customers often find good deals, such as purchasing multiple tops and sweaters at affordable prices. The staff are considered good people, contributing to a positive shopping experience. However, some customers are concerned about rising prices, feeling that since most items are donated, prices should remain lower or fixed for those with limited income. There is also disappointment over the continued closure of dressing rooms, which were closed during COVID and remain inaccessible, despite the pandemic easing and other stores reopening theirs. Additionally, masks are still required according to the site, though some vaccinated customers prefer to shop without masks. Overall, the store is seen as a helpful resource that supports the community by providing affordable shopping options and donations that fund skills training, job placement, and support services for those facing challenges. Despite some frustrations, many plan to return for more shopping.
