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November 2023 by Gotham V.
I just traded in my Kia for a new EV6 at Hart Kia and the experience was great! I had been shopping around for months trying to get into a different Kia. While I loved my Niro EV, I wanted something sportier and was keen on the EV6 or the Ioniq5. I had reached out to literally dozens of dealers over the course of a few months and the experience was frustrating and disheartening. It had soured me on Hyundai Kia as a company. Most every dealer I had reached out to low-balled me on my trade-in by thousands, quoting me numbers below KBB and justifying it by blaming Elon Musk for dropping his prices. Absolutely absurd. Also, several had the usual BS mandatory add-on packages and/or ridiculous dealer fees, one of whom was charging $2500 in fees alone.I finally found Hart and the experience was how car buying should be. We worked out a deal via phone/email after which I drove to wrap up the deal and pick up my car. I dealt with Max and Jack and both were awesome. This is just one of those dealerships where you have a good feeling from the get go and you actually feel a sense of trust. I would highly recommend them, regardless of how far you live. I drove 4 hours to get to them and it was well worth it!
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September 2023 by Gabriele R.
This is the worst service I have ever seen.I do not want to give them one star.I had used there service department twist and both times been horrible.The sales people are nice but there service manager John and Heather do not know what service means.they try to charge me for diagnosis twist and the warranty pays for it if under warranty and they charge $ 250.00.They try to charge me for the freon.They want skeptical an appointment just drop off let you wait all day not given you a car can even set up an rental after 7 days of me getting a rental car let you know they can not get the part to a month later.Now the part is here and still no set appointment just drop off my truck set there for 2 hours before they took it in no call to 3pm that the part was wrong or broke.I could go on and on but I will contact the better business bureau and there there ceo
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July 2023 by Google user
We had the opportunity to work with Kevin to buy a new truck to us. He was very professional. They were able work quickly and had us out in very short time. I appreciate the service we received.
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April 2023 by kyre cox
Not satisfied with my services AT ALL, I’ve been going to this dealer since I moved to Roanoke, so about a year . They kept my vehicle ALL DAY past 5pm for a simple oil change and after my vehicle returned the engine light still on. The staff are RACIST and the level of professionalism is ridiculously low.I recently took my 2021 truck to its original dealer, and they found a hose that was loose which kept my engine light on. This was the demise of the mechanics at Hart Motor to keep me returning, forcing an engine light on a 2021 GMC is unbecoming of any dealer but especially those who carry GMC’s brand.STAY AWAY FROM THIS SHOP!!!!
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April 2023 by Kyre C.
I moved to VA about a year ago, took my new 2021 GMC to this dealer and it was giving an emissions engine light since. Recently, took my truck to the original dealer and realized a hose was loose. I've had diagnostic multiple times to "fix" this issue but it never appeared to be corrected. After communication with my original dealer, I learned this company purposely made that hose loose to keep me coming for service. Hart motor is a racist, out-dated dealer. The staff is orange and piss poor and had no capabilities for new and adVanced vehicles. STAY AWAY FROM HART MOTOR in SALEM VA...
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March 2023 by Kathy Waugh
Superior customer service! Exceeded our expectations. Staff are always accommodating and available to answer our questions.
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March 2023 by Kristin Mirenda
Hart Motor Co was top notch! We recently ordered and purchased a new car from them. We worked with Craig, and he was so awesome throughout the entire process. He showed respect for our time, was courteous, professional, and extremely knowledgeable. He knows everything there is to know about the cars and taught us EVERY feature. The manager and financial branch were also very helpful and knowledgeable. We feel lucky we found such a great group of people to work with! We know that if we have any problems in the future, they will be there to help.
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February 2023 by Robin
I was in an accident and needed my car fixed so I went to Hart because that's where I purchased it from. I wanted an estimate and I wanted it fixed there. They treated me very well. I got estimate and I know exactly what to expect when I drop my car off to be fixed. They're going to take me to pick up my rental. I know exactly how long it takes to get it back. Just really put my mind at ease because this is the first time I've had to do this so I was so worried about EVERYTHING. Really positive experience.Thanks Hart's ?
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January 2023 by Nahed Eltantawy
Had a great experience with Hart Motor Company. Service is great and we love our car!
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January 2023 by kingslider
Will open with the technicians doing the hands-on work and staff at the counter in the Service department are great.The type and experience of interaction received 12/22/2022 during pickup of our vehicle after about ~8 months of sitting for repair was awful with the manager of the Service Desk.Understanding the supply chain issues and circumstances out of Harts control, with no replacement engine being available for about 8 months, there were concerns of the vehicle sitting dormant, potential issues with flat spotting the tires, battery, seals, etc... Hopefully there would be no ancillary problems.For historical context, the additional issue of there being no loaner vehicles while the car was in the shop for use was problematic. There was no offer to cover the cost of a rental, or coverage beyond the coverage offered by the warranty, which was 2 weeks (or 10 days) max.Upon arrival 12/22/22 was made aware a new battery had been installed, a charge in the sum of $184.93. Just a few months earlier in the year a new battery had been installed 4/15/22, within 1-2 weeks of the engine suffering failure and going in for repair at Hart near the end of April 2022, and within 8 months would seem to require yet another new battery.Was informed by the service manager the battery had not been disconnected in the vehicle sitting for repair, and while under load from the computer and electronics had become in such a state it could not be recovered to viable through charging. Would not retain a charge, and a dealership battery had been installed.They would not remove the cost for the required battery installed by Hart from the statement, and would say things like, I'm going to help you, while their actions would indicate a different intent being unwilling to compromise or provide actual positive customer service, refusing to remove the cost of the battery or installation.I appreciate the efforts and communication of the other employees at Hart, specifically Jennie, Heather, Ron, and Bert who were very helpful. With such a long term effort of waiting, you end up chatting with a variety of folks working towards resolution. Unfortunately these good deeds by the staff would be offset and undone single-handedly by the lack of effort, taking zero ownership, and punting accountability by the Service Desk manager who seemed unwilling to compromise nor leverage the opportunity to be proactive. This made for a terrible experience. Over the a battery, he would be willing to offer only an extremely negative experience.I can not recommend them and have only tales of caution for those asking, "How was the experience at Hart Motors?".
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October 2022 by Tim Heffron
I have had good service from them and HORRIBLE service. After this last visit I will NEVER go back. After having just passed my safety inspection and getting certified at Firestone, I brought my car in for an alignment and to have a noise and vibration checked out. After the Hart mechanic insisted my car was unsafe for road testing until I spent $1,000 on a “dangerous oil leak” that I never noticed (nor did the prior inspection) they upsold me $1,300 repairs that did absolutely NOTHING to fix my original issues. I can’t prove there wasn’t a leak but I absolutely feel scammed. I’ll NEVER go back!And NO! The alternator replacement (that I’m certain was unnecessary) didn’t do a thing to reduce the noise or the vibration.
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October 2022 by Jessica Johnson
I bought a GMC Yukon XL in July and had great customer service by Johnny. I recently got a recall in the mail stating there are issues with the 3rd row seatbelts and the letter advised to not let passengers ride in the 3rd row until fixed. The letter also states there are currently no parts to fix the issue. Starting last week I tried calling the service department 3 times with no answer. Finally today I was able to speak with Heather whom stated her boss currently cannot speak due to losing his voice. I asked Heather if I would receive a loaner since we are unable to use the 3rd row, she stated “no we have none to give you”. I then asked will you all cover the bill if something happens to someone while sitting in the 3rd row. Heather stated “good question”. Heather stated she would have her boss call me once his voice returned. I think this is absolutely absurd, I had to call 4 times just to speak with someone, now I am unable to use part of my car and they will not provided a loaner. I called GMC directly. They said I could get a loaner on my own and may or may not be refunded. Had I known I would have had issues just calling to talk with service, I would NEVER had bought a car with them. This is poor customer service.
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October 2022 by Katelynn Edwards
Was a pleasure working with Jack, Buddy, and Tim! They made my first buying experience easy. Very humble people!!! Go see them on your next purchase! They gave me a hat for my birthday!!
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October 2022 by Bryan Vance
Scheduled an appointment two weeks out and made sure to be the first one of the day…I have a 2016 GMC Sierra and I needed to have an issue with my transmission addressed and also an issue with my power mirrors not working…dropped my truck off and they had my truck for 8 hrs and finally called to tell me they hadn’t diagnosed my truck yet because of another vehicle they had scheduled ahead of me but that I shouldn’t be driving my truck because it’s a major problem with my transmission…first, if I was told I was the first appointment of the day how do you have another vehicle ahead of me…second, I already had a GM mechanic tell me what the issue with my transmission was and already knew that it wasn’t something majorly wrong…third, they had my truck for 8 hrs and didn’t even attempt to address the issue with my mirrors…needless to say I will not return here and strongly recommend if you need service for your GM vehicle to take it to another dealer…perhaps if they knew I was in the market to buy a new GMC truck they would’ve tried to do better
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September 2022 by Teresa Saunders
Hart has had my vehicle for a week. It was towed in, I understand it has to be worked in. However, when I asked if they could provide a rental due to not having another vehicle. I was told I was free to rent one on my own. My previous experience with Feller's GMC provided a rental when they were unable to repair my vehicle within a reasonable time frame. I wasn't rushing them, I just wanted transportation while my vehicle is being repaired