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October 2023 by Ashlyn Dubé
Absolute best nail place in the Roanoke/Salem area! The owner is so kind, she’s super friendly to everyone, and has the best customer service. The staff is super cheerful and does amazing quality work. My nails usually last 3 weeks before I’ve decided they’ve grown out too much and need them redone. The pictures speak for themselves.
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October 2023 by Gerald Stellar
My wife absolutely loves this place she goes here every couple of weeks to get her nails done and she loves everything about it.
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August 2023 by Brandi Weir
I was driving through the state on vacation and stayed in Salem. I called and the lady that answered was so polite and told me to come on in. I was needing one nail fixed that broke, I had powder nails. The place was beautiful, clean, and everyone was super friendly! She fixed my nail in no time and did a fabulous job! I just wish I lived here so I could keep using them! I highly recommend this place! Especially, since I called another place first and the lady told me she couldn’t fit me in at all in the 3 hours they were open to fix my one nail! Innovation Nails was so polite and professional!Services: Sculpted nails
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July 2023 by Jessica Bogy
I had Tina and she wasn’t that good. I have been here before and had a pretty good experience. Today was much different. I wanted a pedicure with polish and a manicure with dip. Tina did not ask what type of pedicure I wanted, she gave me the most basic one. The paint job she did on my toes wasn’t the best. I picked out the color for my nails and it was sparkly white. She gave me sparkly pink and never even asked if I was ok with it. If I decide to go back, I will make sure not to get her. She was also unfriendly.
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July 2023 by eliz Steffek
These are my natural nails. Most salons don't understand that they must be treated differently. Snow has been taking care of me and my ridiculous nails for about 4 months now after I left my last salon and I couldn't be happier. I highly recommend Innovation bc of their attention to detail and obvious concern for customer experience. Give them a try.
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May 2023 by Cara Taylor
I enjoy the care and service these ladies offer time and time again. They take their time rather than shuffling you through as fast as possible and the shape and thickness of my nails keeps me from picking at things. I've been to a few other locations, but I continuously enjoy the atmosphere and service provided here.
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May 2023 by Roshi Matewere
Terrible experience. The woman doing my nails was very very rude. She was angry because I didn’t want gel nails. She kept insisting that it lasts longer so my daughter decided to get gel. Both of our mani/pedis were falling off in two days. They charged me over a $100 for this and they were both destroyed in two days. Terrible service, terrible staff.
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April 2023 by Gina Cielski
I made an appointment for 4 pm. When I got there, I got told to pick a color and sit in the manicure chair. Well, the lady didnt even come do my nails done until 4:40. (I was only getting a gel manicure with no polish removal or anything) The manicure took less than 10 minutes to complete, was rushed, and really thick. My thumb nail polish peeled off less than 48 hrs later, and less than a week later, they all started to peel.
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March 2023 by venessa
Always great service. Nails always turn out great. Owner is super sweet.
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February 2023 by Emma Stanley
The lady who did my nails was not very friendly and didn’t say anything to me besides asking what shape I wanted. That’s fine and I don’t expect a full conversation but a nice “how are you today” would’ve been nice. Then, I showed her an image of the design I wanted and it isn’t even remotely close to what I showed her. One of my nails is crooked and is pointing a different direction than my finger. I’ll add images of what I asked for and what I received. She also didn’t make the french tip far down enough to cover my natural nail lines. Overall, the nails are not what I asked for, are crooked, and are super thick.Service: Dip powder
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February 2023 by Mel Chrisman
I called around to a few places that I found on google so I could go get a quick manicure while my son was at wrestling practice. I never get my nails done so I wasn’t sure if I needed an appointment. I called 5 places that didn’t pick up before I called innovation nails. The nice lady on the phone said “just come on in!” So I went and when I got there, I got such a pleasant greeting from her and she remembered me from the phone. The salon is super pretty and very clean as well. She set me up with a nail tech named Cece and she was EXCELLENT! So kind, did a great job and got it done quickly. I’m so glad none of the other salons picked up the phone when I called because otherwise I wouldn’t have ended up here! It’s now my favorite and any time I’m in Salem, I’m coming in to get my nails done by Cece!Service: Gel manicures
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November 2022 by Kristen B.
I've been going to this salon for 5 years. I am always pleased with my manicures and pedicures. It is so clean and a very friendly atmosphere. They have a large group of regulars.
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October 2022 by Roberta Lynn
One of the best nail salons in the Roanoke Valley.
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October 2022 by Tams_transformation Tammy
Gel manicure on Thursday October 6th, started peeling on Saturday October 8th. The nail techs talk about you and laugh at your expense. The owner is friendly. The nail tech that did my nails was kind of mean. I will not go back there.Service: Gel manicures
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August 2022 by Makala Hambrick
I honestly wouldn’t even give this place 1 star. Came in for a full set they weren’t even close to what I wanted when I’d try to explain it felt like an argument the lady was EXTREMELY rude. My toes look absolutely awful, they looked better before I came in. It does not look like I had a pedicure my toe nail shape was beautiful before she cut the uneven and filed them carelessly when I tried to get them fixed it seemed I was inconveniencing her. My nails aren’t even, there is streaks in them, extra stuff under my nails and the sides. I could go on and on. I know you won’t always get exactly what you want but the nail salon should never be a stressful experience as this was nothing but between the quality and customer service not only I but my friend received as well. Her nails look awful between the shape and sizes that she tried to get fixed numerous times as well. Her toenails look dull and there are parts that weren’t completely painted. We were tired of bringing things to their attention due to the attitude we would receive back and then they’d clearly start talking about us in another language. The entire experience was disappointing, frustrating and uncomfortable. We left extremely upset. DO NOT WASTE YOUR MONEY. GO TO TONYS!
