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February 2024 by Sondra Stamper
Megan and her team in Salem, VA are the best! I have been a State Farm customer since I received my driver's license in 1964 (yeah I'm old :-) Megan is so personable and well spoken. You honestly feel like you have known her for years only after meeting her for the first time. She is very knowledgeable and intelligent and will help you with any needs you may have.
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February 2024 by Elisha Cuddy
Exceptional Customer Service, Extremely Thorough, and ALWAYS there when we need them! I wouldn’t want to go anywhere else.
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November 2023 by Jamila Bryant
Megan is awesome!
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July 2023 by Dana G.
I had been with State Farm 40 years - my agent retired and I ended up in Megan's office. This agent and office are the worst I have experienced. You cannot speak to Megan- her office manager MIMI does whatever is done. I said I personally wanted to speak with Megan and she couldn't make time for me. She was not an advocate for me when my auto insurance was recently cancelled after being "guaranteed renewal" for so long (so that's a rouse- they can still cancel you). After 40years, I am cancelled because of 2 auto wrecks and a speeding ticket. I am done. IF I keep my other insurance (homeowners & life) with State Farm I am requesting another Agent.
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May 2023 by Jeff Friedrich
Great people here!Megan (Agent) and Mimi (officer manager) are hilarious and fun. Mimi really took the time to review all the different policies and what I may want, don't need, and what I definitely need. I truly appreciate people who go over recommendations based on each individual person and their lifestyle. I didn't even bother getting another quote. I decided to move forward right then and there.There's a reason Megan and her team have such highly rated reviews. Definitely recommended.
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April 2023 by Elaine Chocklett
Sticking with the BEST! When we get pushed around from one agent to the next, I sometimes feel like I might as well get insurance through just anyone, like GEICO and just let Flo write the policy! This is how I felt when Hettie Barnes retired and I got passed around from different agents until I landed with Megan Laughon! Boy, was I lucky! Their office is TOP NOTCH! I love the personal touch of having an agent and Megan and her staff are so awesome, after talking with Mimi and Megan several times, I will not voluntary give Megan up as my agent! They always answer the phone or get back with you! It's not hard to get a real live person! Then, the person is knowledgeable and caring! I couldn't imagine having the jobs that these folks handle and having to go through all the crises these folks have had to endure over the last several years and now rate increases, delayed mail, catastrophes on which they have no control, but for which they have to handle every single hour of every single day! You guys rock! Hang in there and keep fighting the good fight! I so appreciate you both and any others who help administer my insurance! Thank you so much!
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March 2023 by Debbie Hakola
Very pleased how quickly she reacts and responds. Thank you Megan.
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May 2022 by Crystal N.
Absolutely the worst customer service ever! She does not return phone calls (even though the office said they would call before noon the next day) We have been customer of State Farm 20+ years and since our previous agent retired and we were placed with this team, it has been one thing after another! They are more than happy to take the monthly payments out as long as we ask nothing of them! Do yourself a favor and find someone else!
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March 2022 by Ryan Gibson
Megan has been our agent for a couple of years now. She takes care of all of our insurance needs, home, auto and life. She’s been fantastic to deal with and easily accessible. Her and her team do a great job!
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March 2022 by Marty Smith
I got a better rate for liability than I have in YEARS being with Geico orE-surance! And Megan was the first agent I dealt with! She was friendly and professional. Highly recommended!!
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March 2022 by Brent Yancey
I recommend this agent whole heartedly. There's no better place to get the asset protection your family needs.
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March 2022 by Beverly Banks
I thoroughly appreciate State Farm efficiency with handling rather you have a car insurance with them home insurance with them the bundle very reasonable rates very friendly i always Recommend them Also I have recently moved and they will set me up with another agent and transfer my papers thank you State Farm I will continue to work with you
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March 2022 by Bob Mitchell
Megan and her staff have helped me and my wife several times with our coverage. They are always courteous and professional. I have never left without an answer.
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March 2022 by Keith Jones
Absolutely Awesome, I'm very pleased with the service I receive.
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March 2021 by Katherine Sims
Megan is our family insurance agent. She was friendly, knowledgeable and worked hard to help us. She stole me away from Progressive, who I THOUGHT was giving me the best deal. She managed to get our bill down to a very reasonable rate. We have two new vehicles with full coverage, roadside assistance, life insurance AND renter's through her. It's so much easier to bundle everything into one bill and one due date....and the fact we got it all for such a good price takes a lot of stress off our plate. My favorite part has to be the fact I can call her if I have questions and get a response right away. Give her a call, you won't regret it!!
