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December 2023 by Michelle Lee
My daughter was being seen as a new patient and we arrived 5 minutes before our appointment to be told by the front desk receptionist that new patients are asked to come 15 minutes early to fill out paperwork. I told her that I was sorry and could complete the paperwork very quickly. She said the appointment was in three minutes, and I said I could get it done that quickly, and tried to explain that I drove as fast as I could to get my daughter there on time. She actually got all offended and said, “Whoa, no need to be rude!” She gave me the nastiest looks and kept making horrible comments about me and my daughter was just standing there with her mouth open because I am kind to everyone I meet and was not at all being rude!!!! Then, to top it off, she slammed the clipboard down on the counter and slammed the window shut in my face! I have NEVER been treated like that, and the fact that she did it in front of my 13-year old daughter was just shocking. I believe that if you are going to work with the public, you need to have a certain personality, and this woman should be fired immediately!
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November 2023 by Caitlin Girsch
I wish I could have left zero stars. I've just gotten off the phone with the receptionist, I'm crying my eyes out. I'm new to the state and have been desperately trying to schedule an appointment with this practice for over a month. Unnecessary difficulty getting my medical information transferred over, so many phone calls back and forth, so much stress! I called AGAIN to ask if they had my information yet. She told me that they did have the information(FINALLY) but they would be shredding it because the providers decided not to take me on as a new patient. I asked why? Was there some criteria I didn't meet? Was I missing information? Well she told me that she doesn't know. That it's up to the provider. You're going to jerk me around for weeks then tell me all the work I've done to get you those medical records was all so you could shred them up?! What kind of place is this that you turn away someone who desperately needs asthma medication? I was never turned away from getting the care I needed in New York....
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July 2023 by Kristin Stowe
Wonderful medical staff ?
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June 2023 by David Carter
Been a Patient since moving to VA. Having my records transferred out ASAP. Mark; I hope you sometimes listen to the recordings of your front office staff when talking with incoming calls. Ken has been great for my wife, Mark for me, but I will not be spoken to with avarice, rudeness and indifference to my or my family's issues; particularly given the 15 years we've been seeing this practice. If this is the way to get rid of patients the practice doesn't want; it's working.
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December 2022 by Melissa Blount
I should’ve heeded the feedback from other new patient reviews. We arrived as a new patient for my son. We arrived a few minutes before our appointment time and unfortunately I had forgotten our new patient paperwork. I was handed the new patient paperwork and advised they would see if the would still see my son. I nicely and hurriedly finished the paperwork and was promptly told they would not see us since it was not completed ahead of time and my sons couldn’t get there any quicker due to a school meeting. The doctor was still seeing another patient. THERE WAS NO ONE ELSE IN THE WAITING ROOM. We were told they would not see him that day. This was five minutes after our appointment time and seven minutes after we arrived. I am so sad and disappointed. My son had been waiting a over a month to be seen and was dejected that we were turned away and no effort to assist. We were told they are on a strict schedule (with no one waiting). Based on what we saw this practice is more concerned with themselves then with helping people who need it. In retrospect, I am glad it happened because this practice is obviously more concerned with a schedule then helping and listening to patients.
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November 2022 by bewareofgoose
A great place
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September 2021 by Gracie
Mark Taylor is the kindest, most helpful man that one could look for in a doctor. If you need any doctor he is the one you need
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September 2021 by Michi Hines
My husband and I have been patients at Salem Family Medicine for many years. Ken Anderson, PA and Dr. Mark Taylor are thoughtful and caring medical professionals. We highly recommend this family medicine practice. And, the office staff is equally kind and helpful. All together, they keep us in the best health we can be.
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September 2020 by Vanessa Weerts
I called to inquire about pricing to have a bc implant removed from my arm, but the phone number didn’t even give me the option to leave a voicemail!
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September 2020 by Samantha Lucado
I have seen Ken Anderson PA for many years and he is great. Looks at the full picture and genuinely cares about your total health. I would recommend to ANYONE.
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September 2020 by Katherine M. Moore
I have been a patient with Salem Family Medicine for about 5 years now. I primarily see Ken Anderson, but I have seen Dr. Mark Taylor as well. This is the most caring, understanding,compassionate, genuine care for you that I've ever experienced. I found them by searching for Doctor's in area due to I had moved from Martinsville to Roanoke. Something about them in my search stood out from all the rest.I am so fortunate and thankful that I was lead to these great caring God fearing people. All of us are human, and maybe a date or time got mixed very rarely, but it could of been my fault also.If you need a Doctor that treats you as a human and takes time with you without rushing you in and out, then these are the Doctors and place you need to try. You will not be disappointed. Their Nurse's and front office as well as Lab Technicians are the greatest and sweetest also. Thank y'all!
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September 2020 by Chris Thomsen
Thank you Salem Family Medicine! I started today without a permanent health care provider and a hearing problem and finished with a new family medical provider and two sound ears. I appreciate you all fitting me in with Ken Anderson on short notice and the personable and professional care I received from your entire staff. I’ll be calling soon to make an appointment for my annual physical.
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September 2018 by Erin Anderson
Love the staff and docs!
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September 2018 by Jess M
This is the best primary care office I have ever been to. I see Ken Anderson, and he is amazing. They actually spend time with you during the visit, and don’t try to rush you in and out. If I need to get in quickly when sick the same day, they always have/make an opening, and they also help with my maintenance issues throughout the year. The front desk staff are so friendly and nice, and Ken’s medical assistant is amazing as well. Just can’t say enough about this place & the people that work there. So glad to have finally found a primary care office that fulfills it’s purpose for me.
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September 2017 by Jan Price
I am very grateful for their team's thorough examination of and non-rushed listening approach with geriatric patients.