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October 2023 by Christy Conner
My last 2 cars were purchased from Hart Kia. They are great to work with. My last car was hit, and I was worried about the rise of pricing. Craig was great! He found a vehicle that I liked, wanted, and could afford! Thank you, Craig! The entire team, including collision, Helen , Janet, and team, to Service, who have helped for years and I look forward to continue seeing for maintenance, and again sales, thank you Craig. Hart Kia has really been there for me, and I thank you!
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September 2023 by Gabriele R.
This is the worst service I have ever seen.I do not want to give them one star.I had used there service department twist and both times been horrible.The sales people are nice but there service manager John and Heather do not know what service means.they try to charge me for diagnosis twist and the warranty pays for it if under warranty and they charge $ 250.00.They try to charge me for the freon.They want skeptical an appointment just drop off let you wait all day not given you a car can even set up an rental after 7 days of me getting a rental car let you know they can not get the part to a month later.Now the part is here and still no set appointment just drop off my truck set there for 2 hours before they took it in no call to 3pm that the part was wrong or broke.I could go on and on but I will contact the better business bureau and there there ceo
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April 2023 by Kyre C.
I moved to VA about a year ago, took my new 2021 GMC to this dealer and it was giving an emissions engine light since. Recently, took my truck to the original dealer and realized a hose was loose. I've had diagnostic multiple times to "fix" this issue but it never appeared to be corrected. After communication with my original dealer, I learned this company purposely made that hose loose to keep me coming for service. Hart motor is a racist, out-dated dealer. The staff is orange and piss poor and had no capabilities for new and adVanced vehicles. STAY AWAY FROM HART MOTOR in SALEM VA...
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August 2022 by Collin R.
Dropped my car off for some warranty work at 8:30 am. Drove around woth my dad for hours waiting. At 2 I called and was told they were down several techs and wouldn't be able to fix it today. I waited two weeks for this oppointment and drove an hour and 20 to get here. No loaner car so I could leave it and was told "You should have made better accommodations" by the service manager. Zero accountability, worst service I've ever had and they didn't even do anything... 0/10 would never recommend.
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December 2021 by Sara H.
Went to Hart Kia to buy my 2022 Telluride that I ordered back in July. I saw 2 scratches on the hood as soon as I walked up to the vehicle..... Which would have been an easy fix. I mentioned them to the salesman and he went in to tell his sales manager. My aunt happened to be in the sales room at the time and overheard the conversation that took place. The sales manager, Jayson Lynch, said "it's probably nothing. I'm not dealing with that. Go find out how much she's putting down and shut her down." When the salesman came back out to speak with me I told him we were certainly starting off on the wrong foot. I asked who the general manager was and I was told he didn't know. Of course I immediately found out who it was thanks to their own website. I was then told by the salesman that the GM was not available and I would have to talk to Jayson. In the meantime....Jayson came out and used all the elbow grease he had on the scratch that he couldn't rub away (that was "probably nothing") and then drove it into the shop. Eventually I'm sitting in the office with Jayson, the salesman, and 2 other people I wasn't introduced to. I assume at this point that Jayson has been told I asked who the general manager was and he very rudely asked me what the problem was. When I repeated the conversation that was overheard he immediately became defensive and even more rude and told me that she was mistaken and he had 4 deals going on and that is not what he was talking about but he would refund my deposit but he was the only one that was going to sell me a car at MSRP. Of course I told him to give me my deposit back and he was NOT the only dealership I could purchase from at MSRP. I apologized to the salesman for losing the sale and left. It's a shame that they would have had that conversation in the show room in front of other customers and after finding out that it was overheard to not even be apologetic or even the slightest bit nice. I do NOT recommend this dealership just because of the rudeness of the sales manager, Jayson Lynch, at this location. He was arrogant and extremely rude....which is extremely surprising given the lack of available vehicles to sell these days. I'm aware that the dealership lost nothing by me not purchasing this vehicle but I personally was not going to spend over $50,000 with a dealership that was so rude and mean even after waiting 6 months for it to come in. My Aunt called the president of this family owned business and told him if our experience and he very nicely defended Jayson Lynch and said he was probably stressed and actually told her that it was HER fault for even telling me about the conversation! The lack of professionalism and common courtesy left a very bad taste in my mouth. I do not recommend Hart motors or Hart Kia based solely on their lack of concern for customers and they are rude and down right hateful!!!!
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October 2021 by Rick S.
Nice when taking your money. Car passed inspection. Left worse than before I went there. $1600 and now I have to. pay to fix.
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April 2021 by Michael Lewis
The service was amazing the staff was amazing! Eddie King worked with us and he was a pleasure to work with. I would give more stars if able to. We will definitely go back the next time we need another vehicle.
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October 2020 by Joni Jones
Eddie was great! Matt in finance super friendly. Everyone in the office I encountered was friendly. Seemed like a real team. Quick and easy process and a super car for a very reasonable price!
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October 2020 by LaDawn Ali'Ah
After dealing with someone else’s insurance (complete hassle). Hart Motor definitely was a blessing from above. They didn’t allow the insurance company to play me out of repairs especially since it wasn’t my fault. I recommend them over any other shop mainly for their customer service. Thank you’ll Hart Motor team for all your help and recommendations ??
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September 2020 by Christopher Pugh
Awesome people. Danny, Eddie, and Charlie really help you out and are great to work with
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August 2020 by Abbey Rowe Erwin
I recently purchased a used vehicle through Eric Darby at Hart Motors. Eric was incredible- we talked on the phone before I came to look, and Eric took lots of time to get to know me and our family so that he could research their inventory and have several for me to look at. He answered every question I had, and I felt comfortable the entire time! Once I had made my decision, Eric made sure I knew the ins and outs of servicing the vehicle, especially since it is still under warranty, and he is available for questions whenever I have them. This was the smoothest car purchase I’ve ever made- couldn’t recommend Hart and Eric Darby any more!
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August 2020 by K Smoove
The time it took to purchase the car I looked at was very short. The salespeople were very professional and helpful. Even offered to take me home and bring me back to get my other vehicle. Great service
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August 2020 by Rebecca Hurst
I was treated with respect and servitude st Hart motors. Staff was helpful and service was great. Thanks for my nice vehicle.
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August 2020 by Carl Williams
Easy to deal with in service. However, if you drop your vehicle off for simple oil change or inspection it will take all day.
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August 2020 by Jennifer Williams
I love Hart Gmc Motors service department and the sales team as well. They are always extremely nice, ready to take care of your every need. I had my oil changed on Monday July 20th and my yearly inspection, that by the way you get that inspection free every year if your purchase your car from Hart) I pulled up to service Department. I went in, Jennie asked my name. She pulled my appointment, extremely nice by the way, asked if I was waiting on it and I said yes. She showed me where I could wait. I no more than got to the restroom and got a text from Jennie that said , this is a number you can contact me while your car is in the service department. Now where do you get that can kind of personal service? I don’t know of any other place! So I assure you that if you want to buy a car or need service this dealership has been around a lot longer than me and they are not pushy sales men and the service department actually really cares. Thank you Hart GMC ❤️❤️❤️❤️
