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October 2021 by Bernie Cat
Keep on top of your account or you will pay thousands in fees. Turn OD off. You get zero warnings when you have went over, until a letter comes weeks later. Not to mention, not getting alerted to unusual activity and getting charged over 500 in OD fees because of it. Screw this CR unless it's your only choice.Update: turn off of protection and STILL get charged 35 bucks each return. Might as well left it on. It's okay tho. Switched to a bank that at least has a real app with notifications, to ALERT me when crazy stuff is going down with my acct. I will no longer be sucked dry from you vultures.
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July 2021 by Steve Lovely
It's impossible to get a response from the person your wanting to speak with directly .I have tried for 2 weeks now trying to get in touch with the person (only get voicemail) in control of the debit/credit card question I have ! Seems as tho if you want to do your banking here ,its always a huge hurdle ,WOW ,have to love the "automated responces" I suppose !
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May 2020 by Mark McClain
Great staff and services - highly recommend
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November 2019 by JOHN A. POWELL
Many free services, friendly staff, good location
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September 2019 by Jeff Swingle
Out Standing service.Chrissy is so polite and so professional. 5 Stars just for her
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April 2019 by YABOII SWIZZY
Been a member for over 20+ years and I requested an auto loan that was denied but was never even given so much as a courtesy call back explaining why I was denied. Worst customer service I've received in recent memory.
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November 2018 by Jack Frost
Great experience!!!! 5☆☆☆☆☆ I went to the loan department about getting some help. Me and my family had no heat or ac in our house for almost a week. Loan Officer Jeannie McCoy was great to work with and showed us there still is a reliable Credit Union in Salem Va. Thanks Tim Farmer
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July 2018 by Jeff Main
The Salem VA Credit Union won't allow a disabled veteran to be a member even though they use the Salem VA Hospital. It shouldn't be allowed in a VA facility if all veterans can't use their services.
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July 2018 by Chris Y
I see 'Zena' left a review about the same person I spoke to, Iris. The response to her review was that attitude is not inline with SVCU, obviously it is. Iris answered call with name and I said 'Good Morning Iris this is Chris Y-----, how are you today. Her response - a flat 'fine, what do you need'. When I did not have my accn she huffed at me. I had money transferred - when I told her how much she said 'ok', I said 'thank you' she just hung up. What the H is her problem and why is she allowed to touch a phone - or work for SVCU? Seriously
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April 2018 by tim farmer
Great experience!!!! 5☆☆☆☆☆ I went to the loan department about getting some help. Me and my family had no heat or ac in our house for almost a week. Loan Officer Jeannie McCoy was great to work with and showed us there still is a reliable Credit Union in Salem Va. Thanks Tim Farmer
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April 2018 by Zena Landru
Wish I could mark 0 stars. Worst customer service I've experienced with a Credit Union. Rude and was not polite at all. Representative named Iris ended the call without saying anything. Unbelievable!
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June 2017 by Jess Palotas
SalemVA Credit Union is amazing. There isn't any complaints at all. They have been there for us since we moved to Salem and have been so helpful on so many different things. We don't like big banks, we
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March 2017 by Douglas W Trotter
Great....I always have a great experience with this site
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February 2017 by Brandi Brewster
Just joined today. Very excited and the employees were professional and very friendly.
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May 2016 by Sam Martin
My computer was replaced by another computer. I have tried to get a verification code so that your computer would recognize my computer.
