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October 2022 by Nancy Harms
Update after additional two months- Do Not use this company! I’m still getting shuffled around between this agent and parent North American Van Lines. Neither will respond, talk to me, or give me answers. Totally unsatisfactory! Made promises and refuse to honor them.August 2022: Move wasn’t the best. The crew that came to pack the truck were a mess and took over 9 hours to load half a truck. Now, I’m trying to get answers on final refund after told I would get refund if I’d do all the packing myself. ‘The more you pack, the less we will have to do and you’ll knock off the cost’. 92 boxes done on my time and my expense. North American Van Lines says I owe a balance due, while I was told at truck off loading that I would get a nice refund. Coast to coast move - over $16,000! Can’t get answers from management. This is ridiculous.
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September 2022 by Patty Gramling
Julian T and crew labeled, listed, and loaded our belongings on their truck with great care. We appreciated their punctuality and professionalism.
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August 2022 by Tracey R.
We entrusted Relocation Benefits with our precious belongings in our move from Virginia to Arizona. We thought that North American Van Lines had a good reputation, and we assumed their franchise would also be reputable. We were promised that the utmost care would be taken, but we were very disappointed. Our belongings were packed up, put into storage for two months and then transported to Arizona. When our belongings arrived and were taken off the truck, we observed many crushed boxes, antique furniture that was scratched, scuffed and in one case broken into pieces. One of the legs on our bed was broken and another was broken off entirely. The hardware for putting our bed together was missing. In opening the boxes, we have found broken heirloom plates, broken Waterford crystal, broken Herend china, broken ceramic art pieces, and broken glass in some framed artwork. We received someone else's step stool and a metal part of someone else's bed. We generously tipped and gave refreshments to the men who packed the truck and the men who unpacked it. Somewhere in the handling of our belongings boxes were dropped and negligently mishandled. It is obvious that not much care was taken. We were charged nearly $20,000 for terrible service. I would say to anyone considering using them, DO NOT!!!
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September 2021 by frank s
Rude and inefficient staff. Would find somewhere else.
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September 2021 by Koucaロオ
Rude and inefficient staff. Would find somewhere else.
