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March 2024 by Jennie R.
I went to the store in December to purchase a bed frame and asked the son of the owner to help with finding a picture of a bed frame we liked but didn't have an example in a different size. He said he would find an image and email it to me and never did. Not a big deal- we found another bed frame from a different company. The worst experience was when we went back and did order a different bed frame and mattress set. We were told it would take about 8 weeks. 11 weeks later, and after a phone call to find out where our furniture was, our items were delivered. There was a strong smell off-gassing from the mattress and the bed frame had a strong smell. The mattress was not the same firmness as the mattress in the store. I called and was told a manager would contact me. Nobody did. We called back, and visited the store to confirm how different the mattress firmness was from the store model, and the owner was short with us saying he'd come over after work and see for himself if the mattress was different. A week after delivery, he showed up very agitated and combative. He was on the mattress for a total of 5 seconds and said it was the exact same. We asked him about how to resolve this because it was most definitely not the same and things went downhill from there. He waved his hands at us, ignored us, called us rednecks, raised his voice, said he was tired and was leaving. He said I could go back to the store to see how I was wrong and would not offer any resolution (such as contacting the mattress company) and for me to buy a mattress pad. His attitude was awful. Years ago we had great experiences and purchased furniture from this store but now it appears the owner doesn't care and would rather insult his customers and not work professionally with them.
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March 2024 by Michele S.
Caveat emptor. "Made in America" doesn't make it better. Expensive garbage. Won't call you back if you have any complaints. Negative Zero stars would be better option.
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November 2023 by Rt VanLear
We've ordered 3 times from this company. The furniture is satisfactory for the price, but their customer service is in the pits. The first 2 pieces were seriously late, 5 weeks and 3 weeks, respectively. The third, 2 corner hutches, came on time but delivery folks couldn't complete the set-up because the shelf pegs were the wrong size. Now, over a month later and after numerous calls, we still don't have the pegs. We had to order some, even though the sales person told us, "They're on the way from the maker. " Poor, poor concern on resolution and a significant lack of follow- through.
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November 2023 by DJ W
The old guy that works there will talk you to death. And he has a foul mouth, and nasty attitude. Go someplace else for better furniture, better prices, WAY better customer service. This place is horrible.
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October 2023 by Lori Belanger
I would give a zero but it makes you choose at least one. Buyer beware. The dad in this duo not honest at all. Issues with furniture, won’t stand behind the sale when there are very obvious issues. Horrible customer service. Take your business elsewhere. Dad very foul as well in how he speaks to people. You may want to check in to public records as well for things. I learned quite a bit doing this. Do your homework before buying from here.
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May 2023 by Len Broyles
Bought a recliner very nice and very comfortable. The staff was helpful and friendly definitely will recommend.
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February 2023 by Synethia Nichols
They have great furniture and we enjoyed walking through the building and house across the street. We may eventually buy something, but getting past the owner (I think) whose goes a little too far in his conversation to not really know us, and freely uses foul language, is a bit of a challenge for us moving forward!.
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January 2023 by Heike Snyder
The older gentleman was very rude.i found a couch I liked but I just wanted to get out of there.
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November 2022 by Andrea Hollifield
Bought a oriental rug and pad. They said no one was available to cut the pad but will have it cut Wednesday and will give us a call to come pick it up, four days after the purchase. We called them Thursday after no call on Wednesday and said let me get your number and I’ll call you right back. We called them back after no call and left a message. Received a call the next day stating the rug would be cut Monday and ready for pick up. No call Monday! Horrible customer service!! Buyer beware!!!
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October 2022 by Amanda E
I had the unfortunate displeasure of walking into this store today and if I ever have to fill my 2 story house with furniture again, it will not come from this place. There is an older miniature gentleman with glasses who either owns or works at the store, with a big mouth, bad attitude, and huge need to overcompensate for something. It is unfortunate that the over-priced, tacky furniture is being peddled by that clown it will never sell that way!
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September 2022 by J
Buyer Beware!!!!! Bought a leather recliner. They bragged about being made in the USA. Just 13 months into the ownership the vinyl section of the chair started to peel off. The store would not stand behind it to make it right. Be aware of this place. They talk a good game to make the sale but after that you are on your own. Take your hard earned many elsewhere and save yourself a bunch of headaches.
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May 2022 by Jim Warner
Owners are very personable and knowledgeable. Not their first rodeo. HUGE selection of very high quality furniture. Highly recommended.
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April 2022 by Lois Quesenberry
We have bought several items. Always top quality and great service. Clayton and Joel are good to work with. Furniture is wood and not the laminate junk at other places. This is our go to for furniture and Karastan rugs.
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April 2022 by Sue Bane
Do not count on them honoring the warranty. They give you a hard sell in the store about the wonderful warranty they offer but they do not bother to return calls when you call for warranty issues.
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March 2022 by Sue B.
Don't count on the warranty. They don't return calls when you call about warranty issues with your mattress.
