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July 2025 by Bella Cosgro
I can only give a 1 but id give -10 due to the experience I had. I called and spoke to a women who was rude and ignorant over the phone. My phone had been stolen and instead of being polite she was sooo unprofessional. That is not how you speak to people, if you dont like your job then Quit. I have no clue if she was at the valley view or Salem location. I will be taking this issue to upper management.
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July 2025 by Lori Sublett
The store clerks in Salem Virginia u s cellular are the very rudest people I have ever met. The guy was waiting on a couple to come back and would not wait on anyone else. The girl said she didn't really know how to change a name would have to search then said the wait would be over 2 hours. Very rude
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April 2023 by Angie Carroll
Was excellent at first. We have been with them a little over 2 years and the cell service has steadly declined. Our calls are being dropped and we are not getting texts and when we do it is hours later. We even got a booster for the house. It is pretty bad!
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March 2023 by Donna Whitt
Salesperson was very pushy made me feel uncomfortable and I left unhappy because I didn't get what I really wanted
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June 2022 by Danny Rakes
went in no reception they take phone put in adtess said now thst help got home cannot tell any diferance this been going for bout 3 years getd worse all time..danny.
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May 2022 by Wiley Cockrell
Mixed experience. Fortunately, I arrived just after the store opened, so essentially no wait. Salesman helpful, but aggressively tried to (over) sell every accessory- but in that sense, he was just "doing his job." Manager on duty (? Darren) was friendly and helpful.The salesman knew that I was a US military veteran, its noted on my US Cellular account. In "conversation", I mentioned that i was going hunting and that marksmanship was one of my hobbies. In what I guess was his attempt to "creat a bond," he told me several (straight faced) personal anecdotes. I listened to each without question. I was there ~1 hour and 45 minutes and eventually was "just ready to go." Delays were attributed to "the (computer) system"; every delay was accompanied by attempt to sell me something else and periodically one of his "stories." In hindsight, I feel a bit insulted that he was tell me such obvious BS. Did he really think that I would believe that someone could consistently kill a wild turkey at 75 YARDS by using an airsoft rifle to shoot the turkey in the head. I have some understanding of MOA, MIL, windage, bullet drop, ballistic coefficients, spin drift, etc; so I knew his "stories" were clearly BS. He apparently also thought that i would believe that someone could get close enough to a wild turkey to jump on it and kill it instantly with bare-hands. Or that the killed (wild) turkey weighed 34 pounds and was a bearded hen. This hen supposed had a beard that was over 8 inches long and was just shy of the VA State record. There were other fantastical tales.After being there (US Cellular Store) so long, I was just ready to go and so didn't call BS on any of his stories. Besides, i didnt want to "get into it with someone who clearly has no inkling of even basic ballistics. In hindsight, having someone think that I was that stupid or gullible is insulting.
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September 2021 by Nannie Hoosier
Staff ever informed and helpful.
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August 2021 by Alphonzo Campbell
Very helpful
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July 2021 by Robin Jewell
Very nice people quick service
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June 2021 by Felecia Farley
Tbeygreat deals on phones especially the prepaid on I got a great phone on a prepaid plan for only 1¢ literally... An I love it
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April 2021 by uriel Ruiz
After continuing to return for the same issues including international calls for 5 months i still find myself having connections issues international and in the states too. Spent a month in NC with no service and cost me jobs as well. Customer service and connection is terrible. I don't recommend it.
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April 2021 by Elizabeth Striebeck
Customer service was awesome. Micah and Justin definitely went above and beyond!
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March 2021 by John McCormick
Pretty good go there 1nce or twice a month
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January 2021 by Tuggle Miles
Always friendly and easy to get things done.
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January 2021 by COLIN BALLARD
They're very courteous . No their product well and come up with good solutions. Always a pleasure going in there with any issue and walking out with resolution.
