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November 2023 by ERIC HELM
Great place to wash vehicles and offer club membership at affordable monthly pricing. Doesn't hold back on supplies, which is big. Good value for the money.
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November 2023 by Janice Jones
I’ve had a monthly membership for about a year now. Their prices went up without notice and at certain time of the day they only have 1 staff working meaning you’re going to wait a while. Overall not a horrible place but a few things just don’t make it worth the money anymore.
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October 2023 by Faith Lafon
ZIPS Car Wash was AWESOME!!! In a world where customer service isn't always that good, Rachel at Zips knocked it out of the park!! When she saw that I was in a short car and was having difficulty reaching the computer and card swiper, she ran out, selected the wash I wanted, ran my card, (which of course had difficulty reading) so she ran inside to swipe it for me, and ran it back out to me...all with a pleasant attitude, a beautiful smile, and no pressure of a sales pitch!! I was getting a Co. Car washed, but was so impressed with her service, and the quality of the wash and vacuum (free!), that I will definitely bring my personal vehicle here also!! Rachel, you were great! Your smile and pleasant personality is a refreshing change - you have definitely won more washes from myself and my family!! Thank you for a great experience!
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October 2023 by Rebecca Harlow
Very good car wash. They were busy the day I went and there was a long line, so they were giving us a car freshener bc of our wait. They sprayed my suv down before I entered the washing part .Thank you! Some car wash places don't do this. The vacuum station was good too. Giving it a thumps up for all around service! ?? Will be my go to car wash from now on. Oh, and the freshener smelled really good. Not strong smelling like some.
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September 2023 by Lynn Huber
I like a car wash that washes off both sides of the car before you go in with the pre-treatment. This car wash does only one side prewash. I'm doing a test run of the $40 a month service and it's pretty inferior compared to the motor mile car wash in Christiansburg. There are still plenty of bugs and bird poop left after two everything washes. The vacuum cleaner is awesome though.
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September 2023 by Todd cottingham
Over all not bad the got cleaned really good and shined well, however they need a better set up to clean the rims .
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September 2023 by Robert Steen
Rachel is by far the best representative you have at the Main St. Salem location. This review is more about her great attitude and the great job she does. She is fast, very helpful, and always appears eager to do the best job possible. Your company needs a bunch more just like her. Your profits would double. Can't say many positive things about the other shifts or employees. They appear to be a highly unmotivated group and should probably be under supervision when on the clock. jmo
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September 2023 by Jarrett Ferguson
Rachel, was great! She was very helpful at the terminal and made sure I was able to get my transaction processed. She went above and beyond to help me.
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August 2023 by Mike Sharp
Had a few extra spots that were on my car and the gentleman that was running the wash. Let me run back through no problems! Excellent service.
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July 2023 by Crystal Kelly
My sticker was accidentally removed and they let me through I came in after my wash they took care of me and all was well not one issue or ever thought I was a fibbing customer trying to get a free wash most places would have treated me differently.
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July 2023 by Carolyn Pillis
Matthew was efficient and polite. He was a very respectful young man.
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July 2023 by Art
They do a great job on my cars.They are somewhat undependable in their opening time though. Was there this morning at 25 minutes after the posted open time and they had cones blocking the entrance. This is the second time in the past two weeks that they were at least 25 minutes late in getting open when I arrived for a wash. Had to go to a competitor that I don't like as well as Zips because I couldn't wait not knowing if, or when they would open.
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July 2023 by Wyndom Robson
Did what it was supposed to do. It cleaned the car. Paid a bit extra for the wheel cleaning. It was well worth it. Vacuums on site worked well too.
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July 2023 by Heather Lynn Wilson
My car was damaged on April 10, 2023. The company has approved the claim to repair the car, but, as of today, July 7, 2023 they still have not sent the check for the repairs.
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June 2023 by Chris
No customer service at all. Terrible run-down equipment. Even smells just as badly as it looks. You will regret stopping in. Their motto is an absolute lie. Nothing quick about them except their eye-rolls.