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July 2025 by danny pierce
Absolutely terrible. Made a reservation 10 days in advance through normal 3rd party booking app, like anybody else does to be able to attend a family event out of town.... when I arrive to pickup the vehicle, no vehicle is available at all at 10am and the front desk associate says multiple attempts had been made throughout the week to try and contact me. Which is impossible because all my information under the booking is correct from email, phone, etc. Which isn't the point. 10 day in advance reservation, and isn't able to supply a vehicle.
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June 2025 by Willie Clark
Great experience. Great customer service.
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June 2025 by Tyana Owens
Phenomenal experience, great selection of vehicles. Great management. Highly recommend
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May 2025 by Dolton Marshall
Rental agent was very courteous and professional. The car I rented was very clean. The only issue I could see that may be of concern, is the facility located in Smithfield Va doesn’t have a lot of vehicles. If by chance a lot of people rent a vehicle on the same day there may not be enough cars.
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January 2025 by Daniel O
Rented a car here versus having to go to the airport to pick one up. Office is convenient to my home and staff are helpful.
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January 2025 by Frankie L
This is the best damn service I’ve had from ANY rental car place and for years I did work as a traveling leasing agent. Josh is amazing. There was one other gentleman but I only dealt with him once so I can’t remember his name but this location is spot on. They reach out when they say they are. Josh always made sure I understood the policy and what everything meant before initialing/signing the contract. We’re probably not going to rent from anywhere else, even if this location is out of the way. The customer service they give is way too good to chance it with another rental car company.
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January 2025 by Jason Dunlap
Joshua handled all my needs like a pro made my experience with Enterprise very easy and pleasant .Kenny was also a nice touch to the experience accomodating a clean vehicle and transportation to and from the repair shop while renting with rhem. GREAT PLACE TO RENT FOR A 5 STAR EXPERIENCE. !!!!!
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January 2025 by Linda Evans
Completely satisfied with the rental and the rep.Overall, excellent service.
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January 2025 by Kaira J
This was my first experience renting a car and it couldn’t have been smoother. Josh was kind and very knowledgeable. The car I rented was clean and drove smoothly. I received calls periodically to update my roadside assistance coverage and to let me know updates they received from my insurance company. 10/10 would recommend!
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October 2024 by trista haycraft
Jacob was so very helpful and I truly appreciate his help
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October 2024 by Will Watts
Would not recommend. Gave my reservation away and were rude about it.
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September 2024 by Brittany Henderson
Tried to call to confirm pickup all morning only to be sent to voicemail. Then upon arrival, waited for an hour an a half in the parking lot while the doors were locked. Called the number on the door twice, to be told the same “he’s on the way” each time. This reservation was booked through my job for a business trip. I ultimately had to call them to cancel my reservation and drive my own personal vehicle because I otherwise would miss my arrival. Never again.
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August 2024 by Aric Meland
Looks like another poor review for this place. I have booked multiple times with this office - have yet to actually get a car from them. Booked a car yesterday - they called before they opened to tell me they didn't have a car. It's clear from other reviews that this is an ongoing issue with this location. I almost never leave reviews - but after this third disappointing booking.... I had to say something. Don't waste your time here
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June 2024 by mocha Lamberson
Very great seevice
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May 2024 by Sarah Timko
Customer service is obviously outsourced. I literally asked the woman 12 times if they rent out tow Dollie’s and she wouldn’t even answer my question. I asked to speak to someone else and she wanted to know my reservation number and told me they have many cars to rent. These people are a total waste of time. This was like speaking to a robot pretending to be a person.
