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October 2023 by Ron Mac
Is okay I suppose, but their isles seem too narrow and I’m always waiting to get by somebody. Also, they allow open carry guns there so don’t be surprised to see a scared white guy packing heat.
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March 2023 by S D
Not the greatest Kroger. They really should build a brand new one in this county with a fuel station and other desirable aspects. The ONE place to use fuel points out here often has repeated issues (closed pumps and other inconveniences for whatever reason). Aisles are small are hard to navigate, store is obviously old and in need of renovation, pharmacy is a walk in whereas most other places you can get a prescription filled here have a drive through. The do have some great staff members, but much of the problem comes from the location itself and inability to easily use the perks of shopping there, so most people end up transitioning to the other grocery store here.
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March 2023 by S. D.
Not the greatest Kroger. They really should build a brand new one in this county with a fuel station and other desirable aspects. The ONE place to use fuel points out here often has repeated issues (closed pumps and other inconveniences for whatever reason). Aisles are small are hard to navigate, store is obviously old and in need of renovation, pharmacy is a walk in whereas most other places you can get a prescription filled here have a drive through. The do have some great staff members, but much of the problem comes from the location itself and inability to easily use the perks of shopping there, so most people end up transitioning to the other grocery store here.
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March 2023 by Paul Stephenson
Absolutely the worst Kroger I have been to. I never thought I would look forward to food lion. On a scale of 1-10 this place is over congested filthy trash.
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February 2023 by Jai R.
We made a call a head order for fried chicken and baked chicken over a week ago. They even called us Thursday to confirm we will be picking up our order. When we got to the store to pick up the food, they said they didn't have it. I was shocked, so I tried talking to the woman in the department, but she was no help because she was rude and impatient. She said they didn't have time to work in the order because they had other people to worry about. While we were trying to figure things out, she walked away while we were talking to us. I was completely bewildered with her behavior to the point we just grab what chicken we could and left.
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February 2023 by Catherine Andersen
Got a prescription written from Urgent Care for treating chest pain but when I turned in the order to get something for my chest they turn me away and told me it would be 3 hours chest pain now
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December 2022 by Richard Sayre
Grocery shopping is not fun, but at Kroger most everyone is friendly and polite, which makes the experience better. Employees know where things are, and are very helpful. I also appreciate the self-checkout area - it is ALWAYS staffed, so there's minimum waiting for ID checks or problems. And most of the employees use two phrases you never hear any more, "please" and "thank you." There is another grocery store in town, but their customer service is almost non-existent.
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November 2022 by Cla 2090
Floors are not very clean. No variety for sub sandwiches. NO mayonnaise packages for sandwiches!! Really!! Employees are nice. Veggies are set up nice, seafood looks good. They would not refund an item from Kroger's in Richmond. It was bad milk I mistakenly bought past the due date, with the receipt. I didn't feel like doubling back to the store, and we couldn't drink any of it, it was full. Wasn't happy about that.
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October 2022 by Meghan Moreau
Love the quality and quantity of their produce. They are usually higher priced than other places but most of the time they have great sales. The pri e is worth the product
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October 2022 by Eric Sweaney
Not the best Kroger I've visited. It is smaller than most and has less item selection as a result. Not always well stocked, often there are longer than normal lines for checkout and store feels understaffed most of the time. The Kroger Marktplace in Suffolk is hands down the better place to shop.
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July 2022 by Trina P
Yesterday I went to the front counter to play Lotto numbers and no one was there. I had two workers come up to me to see what I needed but they couldn't/didn't do anything. They just told me that they didn't know where the person was that was supposed to be behind the counter. So I'm standing there trying to be patient because I have to go to work, I don't have all day to stand around in Kroger. So the lady finally came behind the counter. She took my Lotto slips, ran them through the machine and placed the slips on the counter. Okay, is there a problem with you putting the slips in my hand like I gave them to you? So the tickets finish printing and she takes these and lays them on the counter. Now this is the second time that you have put my stuff on the counter when I'm standing right here in front of you. I have been a cashier for over 20 years in different stores, etc. I have never placed a customer's tickets/slips on the counter unless they ask me to do so. What I do is place them in their hands, the same way they gave them to me. I would have gotten her name but her name tag was clipped to the bottom of her shirt which caused it to hang close to between her legs and I wasn't about to try to look there. The person I'm speaking about is a black female, tall and overweight. The light-skinned older lady with long hair pulled back in a ponytail, usually waits on me when I go to this counter. I've never had a problem with her. She laughs and talks with you and has a pleasant attitude. Maybe you can have her train the other one that is sorely lacking customer service skills.
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July 2022 by Karen Evans
It's a grocery store. It had most of everything I wanted.
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June 2022 by Jonathan Aiden
Employees dont know where stuff is. Asked for Italian sausage and was directed to the baking isle. Despite the apearence of being packed with employees on every isle Store employees refused to open a traditional check out and i waited for an hour until they were willing to ring up my purchases.
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June 2022 by Melissa Zimmerman
Open later! To close at 9pm is ridiculous, especially for those who work late. Now I have to drive all the way out to the College Drive location in this stormy mess. Get it together and stop making COVID Excuses, it's been 2 years already!
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May 2022 by Erika Gayle
I don't know if her name was Pan or Pam, but she was berating her employee in the middle of the store.
