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July 2025 by Christine Smith
Excellent service
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July 2025 by Sue Davidson
Excellent service at the South Boston, VA store.
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June 2025 by Mike C
Dwayne was the kindest and most patient person I have dealt with in a long time. He is really an asset to the organization. We had a phone that was inoperable and he helped us file a claim and set up the new phone once it was received. He truly epitomizes excellent customer service. South Boston Verizon is lucky to have him
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June 2025 by Zach Urban
Very helpful.
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May 2025 by Katina Mitchell-Powell
I came to the store twice yesterday. First time trying to get my phone working after spending hours on the phone with Assurion. That is another sad sorry waste of time in life. Met Alexa. Very intelligent lady who did not feed into my evil mood. Assisted all she could but everything led back filing claim...once again waste of time. I owe her the biggest apology for my attitude. Eventually after dealing with ASSURION all day ended up meeting Dwayne. He assisted me getting a new phone and even after he witness the lack of assistance the insurance gave me. Let me clarify..Assurion did not fail me, it was the support workers who did the failing. Maybe the should ask Alexa and Dwayne how to really things done. If I have questions or issues they will at top of my list. Verizon you have no idea what value you have v e gained with these two employees. Accomodations deserved. Praise deserved. Exceptional employees. They took care of me. Dwayne even took extra time to ensure I had what I needed and went further to ensure my process was handled down to the fine print. I am so happy. Dwayne turned my worst day into one of best experiences.
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May 2025 by Kevin Harris
Wow wish I could share my whole story but that would be a short story, so let me start with the first part I brought them a very challenging situation which was the product of another service provider I was meet by Annie with a beautiful personality first thing in the morning she listened to my story ensured me I would get made whole again, so she went to work on the trash situation I was put , along with Dewayne her manager they resolve the situation provided me with correct services I wanted so please if you take reviews seriously hear what I say this is a outstanding store, and guys Thank you 🙏🏾 oh yeah you didn’t the box come back😂😂 inside joke
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May 2025 by Harsh patel
Do not come here. They don’t hav staff to help you . So they are take your whole day.
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May 2025 by Elizabeth Keim
Sales person, Dwayne V., was thorough in his explanations. I haven't bought a new phone in awhile and mine was full of conversations, pictures, etc. He supplied a better phone and answered all my questions. He transferred everything I wanted to save from my old phone! Dwayne V. was very patient and knowledgeable. I feel I can ask the staff anything I'm curious about on the new phone, etc.
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April 2025 by Delta-7
Good place
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April 2025 by Doug Blanks
Went over to get a new iPhone. Got there at 2pm, there was 1 person at the first desk, no one at the second desk and they took 2 people to the third desk. Sat there for an hour, guy at first desk was still there and 2 people ahead of me was at the third desk and no one else!!! Before we left after waiting for an hour there was approximately 6 more people waiting!!! The guy at first desk was still there, no one at second desk, the couple was still at the third desk and no one was at the fourth desk. WE LEFT!!!!
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April 2025 by Jean Winston
Terrific employee who was very very knowledgeable, polite, friendly andsolved my problem.
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April 2025 by l hend
I was fortunate to receive service quickly and purchased new phones. I will say they had 3 people walk out do to lack of staff.
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April 2025 by 4realeyeam
Pleasant experience ..my issues should have been resolved over the phone which I spent over 10 hrs on virtual chat & human interaction
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March 2025 by Jenn Hendrix
Oneisha was amazing. Very kind and helpful she also helped me save money. I will definitely go back to see her. Very phenomenal at her job, she deserves a raise.
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March 2025 by Debby Griffin
The sales girl at the store was very knowledgeable, helpful, friendly, and competent.
