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December 2023 by Richard Whitmore
Place is OK.
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August 2023 by Sharon Parrish
Gasburg Touchstone employees are the best, most professional bankers in the business. South Hill Touchstone employees have been rude on more than one occasion. My fiancee and I will go all the way out of our way to bank in Gasburg
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August 2022 by reva helms
I love this atmosphere and tellers are real friendly. They prioritize making the customers feel comfortable and confident that if there is a problem they are on it.Thank you Touchstone Bank for satisfying as a valued customer.
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June 2022 by Charles Ray
Changed on line banking program. Ready to leave this bank.
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July 2019 by Mickey Southall
Used to be a fine bank when it was CCB. Since changed to Touchstone Bank service has gone to SH__!!! CANT GET A LIVE PERSON. Continually screwing up my accounts. Says dial your party's extension. If you don't have one they hang up on you. Don't put your money here and save yourself some headaches!!!!!
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July 2019 by Jerry Young
Just wish they would have a phone number you can actually reach someone on.
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May 2019 by Ms. Rogers
Tellers are always friendly. Fast service. Love it. Other banks I've been with, I sit and wait to make a deposit. Not here. Touchstone Bank will keep my money from now on!
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May 2019 by Caysee Major
Love Touchstone Bank! Megan is always so nice to my family! Makes sure everything is taken care of and answers all questions asked.
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August 2017 by Baby Doll
The bank is great if there is ever a discrepancy with my account they are right on it. My only issue is the little blonde chic (new) seems to think my boyfriend is available for her to chase after. She always checks if I am in the passenger seat. Caught her one day when I gave front passenger seat to my mother-in-law and I sat behind my boyfriend. When we pulled up to window she was sitting in first cubicle in lobby and when she saw my boyfriend pull up in drive thru she immediately leaned back in her chair to see who was in front seat (I was sitting in back seat -window tinted and when she saw it wasn't me she hurriedly straightened her shirt into place and made sure her hair was in place then turned in chair to face drive thru sitting up real pretty with her chest stuck out and a pretty little smile on her face until I rolled the back window down and she saw me. Her face fell off REAL QUICK. She then turned her chair back to the lobby area and kept that way until we left. Last I recalled, the bank was where you did financial business not a dating site trying to pick up men that AREN'T available. Dictionary's description of that word is "home wrecker"and that is the NICEST way I can say it. But otherwise, it's a great bank with the majority of the staff except the one knows their jobs.
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April 2017 by Momof2
Everyone is pretty friendly here at this bank. I feel having an ATM without the "deposit" cash feature, and having to use the drive thru or go in the bank is very inconvenient. You have to go and deposit cash when they are open. Would give 5 stars if they changed their ATM!
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February 2014 by William J.
Citizens Community Bank is a good bank, lots of different account types and employs friendly, local, people. The only reason I give this bank 3 stars instead of 4 is that they only have 5 locations. So if you're traveling out of the Southside Virginia area, you'll only be able to mange your accounts online. Otherwise, they have great customer service, and are always willing to help with any problems.
