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June 2023 by Rob H.
Wow - has this place gone down hill. Been coming here since we bought a house in Ashburn in 2020. The staff, customer service, and quality of product is on a steady decline. I hope you guys can recover . . . .
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June 2023 by Lisa S.
Just like others, I would rather praise stores, but this Giant store in South Riding is THE WORST: POOR customer service, high prices, poorly stocked, pharmacy cannot keep track of anything unless you call it in ever time even if you have your prescription on auto refill. I wish so much we had a Wegmans and Trader Joe's over here, even a Whole Foods, as at least we would be paying for more quality rather than having to just put up with the degrading- quality chain we are dealing with now.
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May 2020 by Orefor O.
This review is specifically for the pharmacy, never mind the grocery which I go elsewhere for that. It appears since the head pharmacist departure and with the new addition, the new people they added, looks to be all female not too impressed. Unprofessional and rude. The Asian pharmacist talking in her native language to the assistant of my order, after they couldn't figure out what was going on. Seeing how they treated other customers, making them wait, and being loud as if they're throwing a party. Sorry Carl, you're not with good company. Will be going else where to do my business.
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November 2019 by Eathan R.
Great store, the workers are really nice. The bathrooms aren't as clean as I expected.
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September 2019 by Jane Elizabeth W.
Called pharamist to check on prescription availability. I was blow away at the rudeness of pharamist. It was a general question... And this makes third time I've dealt with his rudeness. Strike three...
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August 2019 by Susan H.
Giant is generally over price for quality you get and customer service is awe full. I feel like I am stepping to some 3rd world country every time I am at the customer service counter no class what so ever bunch of people from India work there and treating customers very badly I only go there for the pharmacy since thy are the only nice people working there I go to Harris Teeters to shop Giant is only 2 miles away from me but I drive extra and go to Harris teeter to o shop
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January 2019 by Maria R.
Had the worse experience at the customer service counter today!!! I don't know her name but she was an ethnic lady working behind the counter. I went there the day before to send some $ overseas and realized the name was wrong. So I went back today to have the name corrected. The lady gave me the biggest attitude and said why didn't I check it before I left the store. I was in a rush and assumed it was done correctly. I had this mistake done before and it's an easy fix!!! She couldn't be bothered by "my mistake" she should be so grate she has a job. I cannot stand when people go into work and take their personal problems out on the world!! If she didn't want to help us, she should stay her a** home!! My husband is a federal government worker and is working his a** off without pay!!!! People like her should be called out and put in her place!!! Who is she to treat someone like that!!! I will NEVER go into this Giant again!! I normally shop at Harris Teeter anyways. This Giant's parking lot is ALWAYS empty! Now I see why!!
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July 2018 by Lyle Y.
Nice store. Clean. Good service. Good gluten free selection. Affordable prices. Ladies at deli counter are always nice. They have gallon jugs of Horizon milk which we also appreciate.
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July 2018 by Khesraw K.
I rarely write bad reviews, but in this case I am not writing because of bad customer service or bad experience with staff. I am not shopping at giant anymore. I have been ignoring a lot of stuff that I have seen at this spot i.e. long check-out lines simply because there aren't enough people at the registers. Empty shelves and dirty aisles, soggy salad packs but today I saw that they were selling cooked chicken from past two days and they had ripped the label off the container and put a new one and changed the Sell by date to a newer date and sell it for original price. When I asked the staff they said that their store manager Rebecca had told them to do that and in case the chicken is not sold, on 4th day they use it in chicken salad. I have photo proof.