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November 2023 by Shaunte Bomar
Richard was a pleasure to work with from the day I walked in, I had to return in a day but when I can back he summed up a truck for me based off what I told him I was looking for. I had some issues on my end and he quickly got Micheal and Edward on top off it they worked miracles they are all a pleasure to work with between the 3 of them I was able to get a really nice truck .they not only sell cars they change lives would highly recommend
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October 2023 by Christopher Polanco
Had a great experience working with and ultimately buying my new car with Mike. Very down to earth, casual, broke everything down for me, and even hooked me up with a better deal on the price. He was even cool enough to come down which saved me the drive.
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October 2023 by Michael Sterling
I don’t know how to express my STAR rating at the moment, so I’m going to stick with the 1-Star. This is only due to lack of communication that I have been receiving from this dealership, Ms. Christiana and I spoke maybe on two occasions that I can remember about the car I am interested in. She mentioned calling me back both occasions and NEVER did. Just very disappointed about this because I could’ve made a deal with them to get what I wanted and they benefit as well via another sale. Expect not to hear back from their sales people!
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August 2023 by Khan Saab Official
I'm glad I came here to shop. I got what I was looking for. They had great customer service, along with fair, well, prices. I highly recommend that for those who are looking for their car with great condition and great prices, please visit them.
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August 2023 by D L.
I came in for a toyota and was attended by Orlando. Great service and an all around great experience. Can't say that often about a dealer. I recommend them for anyone looking for a great deal and service.
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August 2023 by Ayyaz Ahmed
I recently purchased a used car, and I couldn’t be happier with my decision! The whole process was smooth and hassle-free. The car’s condition was impeccable, and it drives like a dream. It’s evident that the previous owner took great care of it. The dealership provided excellent customer service, answering all my questions and ensuring I felt confident in my purchase. I’ve been driving the car for a few weeks now, and it’s been performing flawlessly. I highly recommend this dealership and the used car selection they offer. If you’re in the market for a reliable and well-maintained used car, look no further!
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August 2023 by Tech Guru
Purchased our family van at Universal Autos 6 months ago and had a positive experience. Found vehicle for sale on-line and called the number to schedule an appointment. Was able to finance the van at dealership and walkout out with the new to us (used) van. Staff was courteous to include a Carfax Report prior to the sale and a car wash at pick-up.
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August 2023 by Adnan Salim
Needed a second car and somebody referred me to Universal Auto. I figured why I was referred to them as I walked. Large selection of vehicles, awesome customer service, and great financing. They even helped me with an item after they had sold me the vehicle. Loving my Nissan Pathfinder. Thank you Universal. Highly recommended.
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August 2023 by Wajahat Qureshi
I actually had no issues dealing with Universal Auto Sales. The whole process from the initial contact via the website to the appointment leading to the purchase was as expected. I appreciate not having to haggle on the price. What was advertised was what was Sold to me.
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July 2023 by Cynthia H.
I had purchased a suv that I had been looking for months that would fit my price range, 2019 Chevy traverse. I love it. The staff and Sammy have been awesome to deal with. If I'm ever in need of another vehicle in the future I will definitely go there first. Price and kindness. Thank youCindi H.
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July 2023 by John Brazier
Bought a used vehicle there this month and was treated with great respect and Diana, the sales rep was great. Very warm and friendly. Not what you expect from a used car salesperson lol. Seriously, if you’re looking for a used car at a reasonable price and good condition, at least take the time to stop by there.
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July 2023 by Jodriquez Poe
Zak and Danny were great they made my car buying experience a breeze. I would definitely recommend!
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April 2023 by Chad Jones
Bought a subaru outback from them that immediately required cv axles be replaced and control arm/ ball joints. Employees Ignored phone calls, texts, and warranty promises. Top it off with an exhaust manifold gasket issue. Stay away from these people.
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April 2023 by Sarah J.
This is by far the worst company. They sell lemon cars, act racist towards customers. They're associates & financing bank are rude & unprofessional in doing business. I'd give 0 stars If I could. They are mischievous & undermining in their business matters. DONT COME HERE GO ELSEWHERE & GET A VEHICLE!
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March 2023 by Michael M.
There is actually one dealership posing as many. You will see several little huts on the same property to make you think it is a different business. They use the 2 different cross streets as well as a side street for the different addresses.If it doesn't make sense, it isn't true. If you tell the truth, you don't have to remember.I went for a specific car and was allowed to test drive it, discussed payments and all. They did the salesman, finance manager, general manager tag team like most of the dealerships in Fredericksburg do.At the end, they wanted $2,000 above and beyond the sale price and lied and said the car was sold because I pointed out an issue with the car. Diana is the ring leader.If you buy a hybrid, make sure they demonstrate to you that it can charge and has the cable included!Buyer beware!
