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April 2025 by S. AMIR Malik
My visit was very productive as Dana helped me a lot there and I switched my network with his help.
Dana is very professional and cooperative.
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February 2025 by Alan Drumheller
I come into this store more often than I'm willing to admit due to my age and the complexity of these new phones! Everyone is always so helpful; willing to take their time make sure that my problems are fully solved...no matter how small or simple they may be.
Aliza is usually the one who helps me and she is an amazing person! She's so very able and always willing to help! I think a part of the reason I've been a customer so long is the people like the ones they have in this store!
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January 2025 by Jenn Vo
The representatives at this location are so carefree. I came in to trade in my old phone for my new phone. The associate shorted me $170 on my trade in. I asked to just cancel the trade in so I’ll go to a different location and they’re refusing to hand my phone back and stating it’s “AT&T possession”. I’m baffled bc I’m driving back and forth and wasting my time
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January 2025 by Omarion I
They are scammers, specially the sales people, I tried to add myself to a family plan and they told me the price wouldn’t change but they secretly added insurance to all phones and other hidden fees without consulting me. They told me nothing would change but the bill went from 200 to 400. AT&T is the worst, you’re better off with other carriers
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August 2024 by Jacob sonn
Yeslin iboy very help and more knowledgeable. She deserves for a promotion as a store manager.
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July 2024 by SRT YUNGUNZ MOPAR
Be sure to remove all credit cards or they will continue to bill you and then LIE and say you never called in to cancel your service…
Check the data and refund my $215
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July 2024 by Somekinda Guy
Terrible service today around 3:30 PM. I called to have a question answered and they said they could not answer questions unless I was in the store. Why have a phone then? Then I asked if they could open a support ticket with AT&T on my behalf. They again said I had to be in the store to do that. When I asked why, as I could relay the information over the phone the man said "well how do we know if you are who you say you are?" Prior to hanging up on me and then rejecting/declining my calls when I tried to call back. Mind you I was only asking if they supported a phone model, nothing about an account specifically. The incompetence and rude manner in which I was treated was terrible. Since he couldn't answer any questions I had to look up what AT&T really means, it means the following, Absolute Trash & Torture; Atrocious, Tacky, & Terrible; American Thieves & Thugs; Awful, Terrible & Too expensive; All Talk & Trouble. I will now seek a different provider after being treated this way and recommend you do the same, unless you are into paying to have pain inflicted.
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March 2024 by Angel Pineda
I visited this place and I loved it too much, the girls who work here are kindly attended to.
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February 2024 by Derrick Jones
Angie is the best.
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February 2024 by Jazmyne Carpenter
If this review could be less then a 1 star I would do that, the employees have terrible attitudes and sell pipe dreams then over charge in fees that they “promise” to waive.Manager Rich, and cashier Em are two of THE most unprofessional human beings that I ever interacted with. I would avoid this AT&T or any AT&t if you can.
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February 2024 by Ali Muhammad
The guy name Richard was very very Rude he claim he is manager but he don't even know how to deal with costumers he really need some help to learn manners and about business he wants me talk about price 1st then I can look anything if I don't buy anything not allowed to enter in store at all he needs to know costumers look at different options 1st then they decide what and where to buy I been costumer with at&t over 5 years I never seen anyone talk unprofessional like him in all my life please remove him immediately from this store he is bringing AT&T reputation down.
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February 2024 by Ally Hill
This store is empty and there is a reason why, the employees are so rude and guettho to the point that is even difficult to communicate with them,not only that they do a terrible job placing a simple order. I wouldn’t recommend anyone to buy from this store knowing that acrossed the street from the mall there is another AT&T dealer with much better attention. Save yourself a headache and do not buy from this store.
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January 2024 by A Kirk
The store rep, Aziz, was unprofessional. He used profanity throughout setting up my service. The manager had to speak with him about professionalism several times. Aziz was not familiar with the process and Aziz was inappropriate throughout and passive aggressive. It took over a hour and twenty minutes to complete the process to establish service. Aziz should not represent this company as a store representative. The manager had to apologize several times for Aziz's inexperience and Aziz was sent to the break room for his lack of unprofessionalism. If it wasn't for the manager I would have not continued and I would left the store and stayed with Xfinity. I cannot believe this happened to me. I am disturbed by this overall negative experience in this store. As a woman, Aziz made this experience uncomfortable and made me feel unsafe in the Springfield store.
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December 2023 by Ahmad Waris big
The store manager and associates are very friendly and efficient, love it
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December 2023 by Donald Collins
Great guys !!
