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May 2023 by Allen Boichot
Smooth transaction. Greatful for the service and parts were in stock
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May 2023 by Juan Dávila
Been coming here for over 7 years and always had great service in the PAST. I spoke to the manager Marlon today because they gave me wrong fuel pump which was being installed at the Jeep dealership down the road and I waited an extra day because Carquest had to order a new one. During that day, I had to have a rental car for an additional day. I simply asked that they pay for my rental car for one day because they gave me the wrong pump and I had to wait till the following day. Marlon refused to pay or even try to mitigate the situation. Unapologetic about their mistakes. His reasoning was price matching the right pump that they gave me later on, which was only a $30 difference. Incompetent staff and lack of customer service.
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January 2023 by Bauyrzhan Altynbekov
You are better off if you just keep one associate to run this location! No need to keep whole team who doesn’t know anything about parts and lazy!You have to beg consultant to look for specific part! All they do is just to look in computer and if they don’t see it, they are not even bothered to check the back shelves which are full of stuff that laying there for decades!!! Zero skills and zero knowledge! Carquest is useless! Many needed parts are only available per order! You won’t find anything beside oil and windshield fluids! Junkyards are better in terms of customer service and availability than you guys! Shame on you!
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December 2022 by Joss G
My car started overheating as I was driving home and thankfully I parked right next to this place. I went in and they were quick to assist me locate the antifreeze/coolant my car needed. The gentlemen working here are very kind and went out of their way to help me. I highly recommend this place, thank you!!
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October 2022 by Rachel W
Dropped off a package to return here. At first didn't understand that it was a UPS drop off site. Couldn't see a sign or anything on the windows. Went in and asked. The person who helped me was nice, even helped me carry one of the packages inside! Once I figured out I was in the right place then it was smooth sailing!
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September 2022 by nad sho
I know parts are returned as a normal routine. But when they sell returned part as a new one at full price at least they should clean it before repacking and giving to next customer.
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August 2022 by Jorge Parrado
They almost screwed up my order but were nucw about it.
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June 2022 by Mike Hershkovitz
Went in needing an electrical connector for a modification I'm working on. So obviously the car is irrelevant and I have no part number?Marlon was helpful right until I had to run out for a family emergency. He's got my number before I ran out. Next thing I know, he's got my solution!I had to come back the next day and Marlon was off, but Hamilton stepped right in, again going above and beyond to take his time and make sure I got what I needed.I guess I finally have a favorite parts store!
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March 2022 by Raymond Young
They have just about everything you need
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February 2022 by Lataunya M.
I absolutely love this place and the workers there are very professional and knowledgeable. This place is out of way to get to for me but I will take that drive just because of their excellent service.
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January 2022 by Tia N.
This place may be great for car dealerships but horrible from a truck owners prospective! Being that carquest is a corporate company you would think they would all follow the same rules but not Springfield. The manager makes his own rules as he goes. He allowed me to place an order for a part over the phone and he said it would be in the next day at 12:30pm, so I scheduled my vehicle to be repaired on the following day. I was not able to pick up the part at 12:30pm so I went the next day less than 24hrs and I was told the part was sold because I didn't pick up within 12hrs which I am 100% sure I wasn't told that upon ordering said parts! The manager was unapologetic and cold. Carquest has no 12hr pick up policy the manager stated it's a self made policy! So with the part hard to find I then had to cancel my repair and have the helpful gentleman at AutoZone order the part that will take over a week to receive!
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January 2021 by Norbert Pieschel
Love this place, the Guys are very helpful
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October 2020 by Austin Sturgeon
On top of their stuff, dependable people
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July 2020 by steve hunt
Been a long time user 40 year's
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June 2020 by Eli Bertrand
Kind associates
