Children's Clothing in Springfield, VA

“This is a wonderful store! So many great finds!!!. I always have such a hard time choosing. The staff is super friendly and helpful!!! I will be a repeat customer for certain!!!”

“Old Navy coupons start tomorrow! Thank you sales associate mentioned in the photo? Took time for me!! Professional, courteous helped me shop while my phone charged. So sweet of you. Love Old Navy. 4 th of July shirts coming soon!!”

“* Saturday Shopping! The mall is packed. Looking for slacks, shirt, tie, button down! Bingo! Great selections! Nice colored! Getting little man ready for the school spring music ? concert! Bought light grey slacks! Great sale! Good fit!”

“I have been to both Fair Oaks & Springfield location and have fallen in love with the dresses that I purchased from both stores! I must say Springfield's store manager Elizabeth was very kind and helpful from the moment we walked in the attention was there. She helped find the perfect dress for my daughter and had patience with us since we were calling family for input but never tried to force or up sell. We will definitely be frequent customers now ?.”

“The manager, Cynthia, at the Carter’s Clearance store in the Springfield Town Center provided an outstanding customer service today and other days when I visited. If I could give Cynthia one hundred stars, I would do so.She is patient and friendly. Exchanges and sales were carried out seamlessly and flawlessly. She is a professional. She knows her merchandise and inventory in the store. For example, if a customer cannot find a particular size, she will look it up in the computer.Every encounter in the past, and especially, today, has been pleasant, polite, and over-the-top!Thank you.”

“*Saturday Browse and Shop- the mall is packed! Especially because tomorrow is Mother’s Day! Looking for button down shirt, tie and slacks for little man to wear at the school spring music concert in May! ???Great inventory!”

“I've always had good experience at this location. I go there quite often and Ivis is always a great help and already knows my kids sizes and is quick to help me look for things and come up with outfits. 5 stars!!”

“I decided to get my hair done at the JcPenny salon in Springfield Mall and loved my experience. My stylist name was Kenya. She was very friendly and knowledgeable. By the time I left Kenya's chair, I had a new stylist and a fresh, bouncey new hair style. Will definitely go back again.”

“As a dedicated online sneakerhead, I’ve rarely ventured into physical stores—mainly because DTLR locations were never conveniently located near my home. That changed recently when I needed to return an item, leading me to discover this gem of a store. The experience was nothing short of exceptional.

Upon entering, my daughter and I were warmly greeted by three enthusiastic employees. Now, this may seem like a small thing, but to me, it’s a dealbreaker. If a store can't be bothered to acknowledge my presence, I can’t be bothered to spend my hard-earned money there.

Thankfully, this wasn’t an issue at DTLR. The store manager, Rian, not only assisted with the return but also took the time to engage with my daughter, helping her navigate the latest trends with a level of expertise that only a true sneaker aficionado possesses. Rian's knowledge of both classic retros and the latest styles was impressive—this is someone who knows their kicks!

What truly stood out, though, was a situation that unfolded while we were in line to purchase my daughter’s choice, the gray New Balance 9060s. Ahead of us was a “Karen”—an entitled customer who was determined to return an item without a receipt. She was subtly rude, layering her complaints with hidden insults. Rian handled the entire situation with an almost zen-like calm, maintaining her professionalism and composure throughout what felt like an endless 20 minutes.

I was frustrated by the delay but couldn’t help feeling a sense of pride as I watched Rian navigate the interaction. As a mother raising Black daughters, I seize every opportunity to teach them about grace under pressure. Living as a Black person in America often means having to work twice as hard to be recognized, while being mindful that expressing anger can result in being unfairly judged. Rian exemplified the kind of professionalism and poise I hope to instill in my daughters.

Rian’s handling of this situation, as well as her interactions with customers of various backgrounds, was a masterclass in customer service. She treated every individual with the same respect and enthusiasm, proving that sneaker culture transcends race, size, and shape.

Because of Rian, DTLR has earned a loyal customer for life. Her professionalism hasn’t gone unnoticed, and it’s truly appreciated. Every employee should strive to reach the high standard that Rian sets.”

“I’ve read some of these reviews and have a hard time believing there isn’t more to the story behind the bad ones. I love this H&M location because it’s soooo organized and the customer service is excellent! The employees are knowledgeable and helpful, they were able to quickly locate an item for me that I saw on the website.

Having worked retail in the past I know lines can be an issue for any store but I don’t know how people expect a store to stay clean (which this one always is when I’ve been in) if every worker is at the register.”