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December 2023 by Renae W.
Normally, I frequent this grocery store and I have never had a problem. However, recently I purchased produce that spoiled prior to the 'Sell By Date' on the container. As such, I went to the store to return the produce and after several conversations with several customer service employees, the owner of the store was called to address the issue. As a grocery store that has a large component of produce, I was surprised to learn that this store has a 24 hour return policy for produce. Per the store owner, this means that customers must inspect their produce within a 24 hour period and if there is something wrong; only then can it be returned. However, this policy should be waived if (in my case); I purchased produce that seemed perfectly fresh that could be used at least up to the "Sell By Date" which was 2 January 2024. I took the produce back after I reached for the produce expecting to cook it on 28 December 2023 and it was spoiled and moldy well ahead of the 2 January 2024 'Sell By Date' stated on the package. Also note, this produce had been refrigerated since entering my home which was approximately 30 minutes after leaving Fresh World two weeks prior. In addition to not being refunded the cost of the item less than $8, I was appalled at how it was handled by the store owner. During my conversation with the store owner and other customer service representatives of Fresh World, I ensured I was calm for several reasons 1) To fully explain the situation; 2) To be sure the message was heard that if I could not get a refund, the food should not be spoiled prior to the "Sell By Date"; and 3) To ensure food that was not edible was being sold. Well regardless of my calm demeanor or because of my calm demeanor, the store owner raised his voice at me and pointed at me several times during our interaction and when I firmly asked 'Why are you raising your voice and why are you pointing", he stated that he was stressed and he didn't need hear what I was saying or answer my questions akin to why was food being sold that was spoiled prior to its "Sell By Date' and if I was not going to get a refund, was I expected to eat rotten food because based on the 'Sell By Date' which was three days away, I could eat it. I believe the store owner failed to listen to my reasonable questions and later he even asked me to step outside the store directing me over to security. I am appalled and insulted by his rude demeanor and the fact that he called security. Please note, I spoke with security who was very pleasant and understanding; he also demonstrated what customer service looks like in total opposition to the Fresh World Store Owner. Please note, I have never returned anything to this store for a refund, exchange, etc. I even threw out the flour I purchased during this same grocery run when a few bugs where found inside. It seems some have forgotten what a reasonable calm discussion looks like but is needed in any business establishment noting that there will be challenges in a people oriented business. Also note, during my discussion - a customer came up behind and stated, "You should just leave, he (the store owner) is not reasonable at all".
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December 2023 by Ashley A.
The food court where you can get Tex-Mex and Korean dishes is a hidden gem! Very affordably priced for the quality and quantity of food
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March 2023 by Asaf F.
This place has a abundance of fresh produce from large Mexican avocados and mangos to mountains of peppers. I grabbed a couple fist fulls of fresh red chili peppers and bright orange habaneros along with some assorted vegetables for a spicy curry recipe at a reasonable price during my visit. My aunt and I also selected some delicious cooked duck and pork (asian style) that was rich and delicious and worth every cent.Fresh world further lived up to their name with a fish market and butcher which provided me with some Mexican and Chinese style sausage made on site that day.If you are looking for reasonably priced produce and fresh cooked and affordable Peking duck and pork than visit Fresh world instead of your local grocery chain. The only minor gripe is that we were approached by very religious christians that followed my aunt and I to our car telling us how much Jesus loved us and pushing pamphlets. They were not threatening and only pushy. Had they taken a polite no for an answer, I would have given the place 5 stars.
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December 2022 by Thuy N.
No star. Horrible customer service at bbq store in lit food court . A Vietnamese lady owner was rude. I'm not sure how her business still open. She doesn't think before answering to customer. I asked her a fork or chopsticks to eat. She said using hands to pick a food. First time and last time buy here.
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November 2022 by Mike R.
Being the international market enthusiast that I am, I've routinely shopped very many in the area including:LotteHMartLA MartJumboRed AppleCentral SupermercadoMegamart LatinoBestwayMost tend to be Korean or Hispanic inspired, but I've been to a bunch of other smaller neighborhood ones from African to Indian to Persian and many others. I love the variety and uniqueness of international markets and have even visited them in other cities on travel. You can often find really good deals at many of these markets as well vs. the huge brand named grocery stores. The surprise of not knowing what you may find is exciting.Now add FreshWorld. Had never heard of it. Foodie friend of mine told me about it the day before and I went the next morning.Wow. Nice. Big.Very welll merchandised, smells good, customer service section, aisles numbered + organized by region, and even has some of the most unique produce I've seen at any international market. The seafood section is vast and the prices are really good so I'm adding this to my go-to list.If it crawls, grazes, flies, grows, or swims - FreshWorld probably sells it. They even had a case full of frozen durian, not to mention an assortment of other veggies I'd never heard of before from different parts of the planet. Large meat section, frozen and canned goods, spices, cleaning products aisle, and even some clothing and assorted sundries. It's a hodgepodge of variety.FreshWorld is located in a large strip mall in Springfield with many other restaurants + specialty stores on the opposite side of the huge parking lot. They have lots of checkout lanes and quite a few store personnel walking around to assist you and answer questions (which can be a challenge in some international stores). The environment here is very welcoming. Glad to add it to my lineup!
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July 2022 by Jacob P.
This place have so many mouse & every time we eat we get sick . I will never go back to this place of my doctor request. They have people working there are very rude .
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April 2022 by Mare A.
The worst supermarket to shop in. The products are decent, however they are always out of stock and way to over Price. We all understand how inflation is affecting a lot of peoples lives however they are completely milking it. They are charging many products way over it acceptable price. However that's not the worst part, the worst part is the employees. All the employees are so Snaggy and rude. Like I'm not forcing you to work here? Every time I go to the seafood section all the boys acts like they can't hear you and refused to help you. I wish I was joking but they literally ignore you. When I finally got attention to someone he said give me a second, and then another couple came in and they pointed out that I was here before them so he could help me yet he still helped the couple first. That was so unacceptable and inappropriate. I've never done anything to any of these boys is it because I'm Muslim and I wear a scarf? That's the only reason I could think of because I never said anything to him, I never did anything to him, I asked for help and he refused it. What other reason could there be? They discriminate against everyone. And they provide service to who they please. I waited in line for over 30 minutes just so he can clean six fish. Do not spend your money here because the owners and employees just want your money and don't care about how you feel. I'm never coming back here again. This place has the worst customer service EVER!
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November 2021 by Liza A.
I had a terrible experience this morning with one of the cashiers at the Springfield, VA store. I paid for my groceries this morning (9:12am) and one of the plastic bags that the staff was packing my groceries ripped so another bag was placed, but because I feared it would also rip I grabbed 2 more bags. As I was walking to my car, the cashier (Patricia Telon) chased me down and yelled at me not to do that again. I wasn't aware that the cashiers were trained leave their register with a drawer full of cash unattended to chase down customers. Is that a new practice? She may have thought it was okay to treat me that way because I'm a handicapped senior, but she is mistaken. The staff here needs to learn that they can't treat people, especially older people like myself, that way. If cashiers like Ms. Telon are unable to practice good customer service then maybe they should be placed in a different area where they don't have to have any contact with the public.
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July 2021 by Holly B.
Fresh World is our go-to for most of our produce and meat shopping needs! We make a lot of international meals for dinner, especially Korean and Thai dishes, so it's nice having access to unique food items. Their meat selection is vast and reasonably priced compared to chain grocery stores. We like to buy whole ribeyes to cut ourselves for steak. They also have Halal meat available. However, I will say their produce is usually hit or miss. I think they have "seconds" for their fresh produce so sometimes I've found that things can be moldy (like the cherry/grape tomatoes). Their variety of Asian groceries - canned foods, noodles, rice, instant noodles, sauces, etc - is great. I can usually find everything I need here. They also have a little restaurant inside the store, which we've eaten at before. Their Korean food is decent. I would suggest avoiding this store on weekends, though. It gets VERY VERY crowded. I prefer to shop during the weekday. There's normally plenty of parking but if you come on a weekend, you will have trouble finding any.
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April 2021 by Joselyn S.
Beware! This store has a very bad customer service. I went to tell them about the fruits I bought for my friend. She opened the soursop and she was ready to eat but the fruit was dried & spoiled. I report it right away and ask for refund but they don't want to give a refund for an item that's spoiled & dried. I won't go back to this store anymore.Don't waste your money on them. Buy somewhere else.
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March 2021 by Marisol D.
The cuts for KBBQ look good, the different flavors of soju excite me! It's hard to find so many flavors at other international markets. Many options in fruit, meats, seafood and other items through out store. Employees seem to not care when pushing around large pallets.
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January 2021 by Srey A.
I will never ever return to this supermarket base on the way I was treated. I went into the store,spent five minutes disinfected my cart with my Lysol wipes. A produce guy just walked up and took my cart with my Lysol wipes in it and continue to put stuff in it. I told him that's my cart,my Lysol wipes and he said okay wait 15 minutes after he saw I was frustrated. I told him I'm not waiting 15 minutes ,he went and got me another cart that was broken. I got so mad and went to the manager, told her what happened but she never ask for his name but only said oh sorry,that was it! I'm never giving this company another penny of my money. I wouldn't be so mad if I didn't spent five minutes cleaning it and we are in the middle of a pandemic. As you can see my Lysol wipes that was in the cart.
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November 2020 by Huyen P.
All these bones hide under some salmon trim cost almost $12.00! If I will not buy fish bones for $2.49 a pound!
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July 2020 by Meily L.
First of all, they need to better train their cashiers. The cashier must of been training because she asked the bagger for the code to punch in prices for their produce. if I hadn't made sure of some of the prices that was displayed when I grabbed my items, I would have been over charged twice for kimchi and Korean pears! Secondly, I bought an eyeof round roast and as I was preparing it and slicing it for dinner, I noticed a DEAD FLY underneath! Lost my appetite and will never buy meat from here again! I am very disappointed by their management here. I live 40 mins away, so it's not easy to drive there and and just return the item. I have no intention of ever going back. Just wanted to warn future patrons of what to expect should you ever shop there.
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June 2020 by Mosa S.
I drove 20 mins to come here for nothing! They wouldn't let me in without a mask. Been there numerous times in prior weeks without some "new" rule. I explained I have a health issue in which I cannot where a mask. When I started to explain the guy at the door he quickly stopped and again said no mask while pointing to a sign about some new bogus law. There is no law! Their grocery store up the street also had some new mask rule. Except this women listen to my issue while understanding my healthy concern and let me in to shop. Other big local grocery stores don't have no rules like that. Even the other stores in the same shopping center don't have this made up rule. This is like communism!
