CVS

Most Recent Comments

• January 2024 by Spiral Tote
  Whenever I am in the Springfield area I always swing by here to grab a couple of my favorite candles and snacks.The customer service is always pleasant and welcoming. Not a bad experience wherever I roll through here.
• January 2024 by Courtney Ruble
  If I could give this pharmacy no stars I would, they are entirely unhelpful, there is always a line with only one cashier working and all the pharmacists standing around trying not to make eye contact with their customers. No one ever speaks English.
• January 2024 by Michelle Barsana
  Standing in the drop off window for 15 minutes, only to be told they will be closing in 3 minutes.The staff can see us but choose to ignore us until it was close to the closing time. Do not waste your time in this pharmacy. Go somewhere else! I would have been okay being told they do not accept prescription anymore because they will be closing in 15 minutes.
• December 2023 by Zane Price
  Dumpy. And went for something urgent at 6 AM and there was a handwritten sign that it was closed from 6-7… so much for 24 hours. Was in an urgent situation and wasted 30 minutes. Avoid and go to a nicer location
• December 2023 by Ashley Amian
  I was having an emergency and needed to get something and they were closed from 6-7am with a handwritten sign on the doors when they’re supposed to be 24hrs. They’re the only 24 hr store in the area. Also, this place is just consistently terrible
• September 2023 by Gaby GHG
  very bad it comes in the morning I stood in line for an hour and they closed the pharmacy they didn't serve me and I came back and mdd they did the same thing again this is very bad and Mrs. Joanne who is super racist treats Hispanic people very badly
• August 2023 by Richard Howe
  The customer service at the pharmacy counter is extremely inefficient and slow. The customer lines are always long, and the staff always has difficulty in finding a prepared prescription and appears indifferent to the long line of waiting customers. We shall have future prescriptions filled elsewhere.
• July 2023 by Carol Geargeoura
  Terrible service at pharmacy. Out of 6 pharmacists, only 1 is at the register, to take prescriptions or pick up. Waited 30 min when I was only 5th in line. Rediculous. Wouldn't go there but for the fact that the one at Target was out of the meds I needed.
• June 2023 by Edwin Hernandez
  Last week I visited this place and at first everything seemed fine but when it was time to pay I had to wait in a long line but what I disliked the most is that I was able to observe a racist act towards a Hispanic person from my point of view They should treat people with the same respect regardless of race because as customers we deserve respect.
• May 2023 by Cameron Higgings
  There isn’t a time of day you can come to this CVS and not have to wait 30 minutes to pick up your prescriptions. Worth it to drive somewhere else if you can.
• March 2023 by Michael (Mikerocker68)
  Terrible experience! GO SOMEWHERE ELSE!I want to emphasive the cashiers and people working with customers were very easy to work with and pleasant, however they seem to be understaffed as the line is ALWAYS 20 minute wait for pick up.The pharmacy staff are unpleasant and unhelpful. I have heard them yell at customers who call in, are unable to communicate effectively and make the process 10x harder than it should be.In my most recent experience my doctor sent in a perscription I have been taking in 1 month doses for over 7 months. Now when I called a few weeks after I my doctor put in the prescription to check if it was ready, I was told it was not ready but that they had the prescription and were working on it.About a week later I went into the store on a friday to check on it and was told that the medication was rejected by my insurance and that it required prior approval by my doctor. So I called my doctor that evening and asked them to call insurance to approve it.The next tuesday my doctor calls to tell me that they gave the approval and insurance told them it was good to run. Following this, I called CVS and tell them the doctor gave approval and insurance said to run it. They tell me again it was rejected and required prior approval. I asked them if there could be any error as I have been assured it was good. They told me, no my doctor must not have given prior approval. I asked them to call insurance and see if they could tell them the issue as I am being told its ok. They said they would call, and then called me back 2 minutes later saying they were on hold and couldnt reach anyone and I would need to call them myself.The next day (wednesday) I called insurance and they said yes they have recieved prior approval but also the medication DID NOT REQUIRE APPROVAL, and said they had no history of the pharmacy submitting it at all. I went to the pharmacy that day and told them what my insurance told me and again without looking into it, they tried to tell me it was being rejected. I then called insurance in front of them and the pharmacist asked me to conference her in. While waiting for the call to be conferenced she finally saw that there was an issue in their system. She tried to rush and tell me it was fixed and that it was my fault because I must have changed my insurance. I told her that my insurance has not changed since they charged it the previous month and she continued to argue until telling me it was an issue with how it was an issue in her system.I explained to her that this entire process was extremely stressful and drawn out because they refused to check to see if they had the right information. I went weeks without my prescription filled (I had literally taken the last one the day they finally fixed this), Was not notified of the initial issue when they recieved it or ran it the first time, was given bad information, led on a wild goose chase, and then blamed for THEIR problem.THIS CVS IS NOT WORTH THE HASSLE!
• March 2023 by Michael Campbell (Mikerocker68)
  Terrible experience! GO SOMEWHERE ELSE!I want to emphasive the cashiers and people working with customers were very easy to work with and pleasant, however they seem to be understaffed as the line is ALWAYS 20 minute wait for pick up.The pharmacy staff are unpleasant and unhelpful. I have heard them yell at customers who call in, are unable to communicate effectively and make the process 10x harder than it should be.In my most recent experience my doctor sent in a perscription I have been taking in 1 month doses for over 7 months. Now when I called a few weeks after I my doctor put in the prescription to check if it was ready, I was told it was not ready but that they had the prescription and were working on it.About a week later I went into the store on a friday to check on it and was told that the medication was rejected by my insurance and that it required prior approval by my doctor. So I called my doctor that evening and asked them to call insurance to approve it.The next tuesday my doctor calls to tell me that they gave the approval and insurance told them it was good to run. Following this, I called CVS and tell them the doctor gave approval and insurance said to run it. They tell me again it was rejected and required prior approval. I asked them if there could be any error as I have been assured it was good. They told me, no my doctor must not have given prior approval. I asked them to call insurance and see if they could tell them the issue as I am being told its ok. They said they would call, and then called me back 2 minutes later saying they were on hold and couldnt reach anyone and I would need to call them myself.The next day (wednesday) I called insurance and they said yes they have recieved prior approval but also the medication DID NOT REQUIRE APPROVAL, and said they had no history of the pharmacy submitting it at all. I went to the pharmacy that day and told them what my insurance told me and again without looking into it, they tried to tell me it was being rejected. I then called insurance in front of them and the pharmacist asked me to conference her in. While waiting for the call to be conferenced she finally saw that there was an issue in their system. She tried to rush and tell me it was fixed and that it was my fault because I must have changed my insurance. I told her that my insurance has not changed since they charged it the previous month and she continued to argue until telling me it was an issue with how it was an issue in her system.I explained to her that this entire process was extremely stressful and drawn out because they refused to check to see if they had the right information. I went weeks without my prescription filled (I had literally taken the last one the day they finally fixed this), Was not notified of the initial issue when they recieved it or ran it the first time, was given bad information, led on a wild goose chase, and then blamed for THEIR problem.THIS CVS IS NOT WORTH THE HASSLE!
• March 2023 by Andres R
  If you need something from the pharmacy do NOT go here. Just to pick up a medicine takes them 15 minutes per person and the line is always so long it goes down the aisles. Then when you get to the front they tell you that it's not ready (even though they call to let you know it's ready to pick up) and you have to wait a half hour. Horrible.
• December 2022 by biggiwolf
  I know this store for 30 years and what once was a well organized and ample staffed store has become nothing but an unpleasant experience whenever I have to go. Long lines and empty shelves at the pharmacy and high prices on most prescription drugs. I feel sorry for everybody who works at that location.
• December 2022 by Xia Han
  Near midnight, I had an urgent need for a pack of nighttime underwear. Quite nervous on the way because this size is not available everywhere and even Walmart stores were all closed at 11 pm. I was much relaxed upon finding it. Even the size for adults was available.