-
October 2023 by jhalitza pimentel
If you just need a wash on the outside then it’s fine . They don’t have a working vacuum. The line took about 15-20 minutes to go through the machine not sure what was happening, since the belt only took 5 minutes. There were only 3 cars in-front of us.This flagship needs some work.I would go to the Annandale if you can because that one is renovated & has vacuum/towel stations.
-
October 2023 by R. Ratcliff
I really didn't want to give this place a one-star review because the front desk staff and everyone I spoke to was so friendly however the job that comes out of this place is so bad that I had to let everyone else know. I came in to clean a friend's car that I was borrowing because it was really dirty as they have kids so I made sure to get their highest priced interior detailing. Pictured is the aftermath of their highest interior detail of $75. What are you guys think about the results worth it? Honestly I'd rather not paid the money as I had to redo the entire job myself in the driveway. If you're looking to have the car soaked in carpet cleaner and ArmorAll without being first actually cleaned this is your place.Services: Auto detailing
-
October 2023 by Ernest Porter
I purchased the Flagship Package Interior and Exterior this morning for Flagship West Springfield to clean my SUV. It was a mild sunny day, and the facility was a little busy. The service was excellent from start to finish. The lady who greeted me upon arrival (I later learned her name is Beth) and began the process by marking the inside windshield is very pleasant and welcoming. She is who any owner would want at the front end of a competitive business that serves the public. All of dozen or so workers who cleaned the interior, carpet, dash, seats, air vents, inside windows, mats, and did the wipe down at the end of the process were attentive and professional at their jobs. My SUV was spotless and looked terrific when they were done. One of the men doing the wipe down actually was a manager named Francisco (I asked for his name; he has worked in this location since the Embassy Car Wash days), and he was most courteous and pleasant to chat with a bit. I will definitely patronize this Flagship facility again. It was a good experience. Yes, I have read the critical reviews here, but I did not see anything to complain about during my visit.Services: Vacuuming
-
October 2023 by Steven Samnick
Been going to what was Embassy car wash for many years and have been back 3 or 4 times under the new owners. More expensive and less services, but this time, ignoring a short (5-10 minute) stoppage of the machinery, they are just not doing nearly as good a job as when they were Embassy. There are no more coupons, no Armor All service , and to get even a quick interior vacuum, you must buy one of the two more expensive washes, so either $33 or about $40. Or sign up for the monthly subscription, which offers a minor discount. This time, I did a one up from the basic ($18) and they left a lot of road dirt on hood and front surfaces, which I had to clean up when I got home, though I should have taken pictures first. This never happened before. They had only two people wiping the cars down, so an insufficient job at that too, given they spent less time wiping the car down than when three or four used to do this. Less employees to pay, perhaps. Don’t know if they were shorthanded but it was a terrible job. Going to try the car wash on Brandon road next time.
-
October 2023 by Tim W
I have been a monthly subscriber for years and the service, staff and results at the Springfield location are great. The price for a monthly subscription allows you to have your car cleaned once a day, every day. Given the time constraints they're dealing with, it's a great service and well worth the money.Services: Auto detailing
-
October 2023 by iphonehrp
I've been coming here for years and stop in just about every day. I dont disagree the prices are high and forced me to get a membership but now with the membership, i enjoy washing my truck as often as i wish.They do a good job from my visits and the customer service is great.I do think they should bring back the coupons option like they use to do.
-
September 2023 by Zeeshan M.
Best Carwash in west Springfield areaStaff specially Juan and Douglas are very courteous. They do their job beyond my expectations. I highly recommend this place for your Carwash needs.
-
September 2023 by Justin Bond
This is my fault. The definition of insanity is doing the same thing but expecting a different result. I've been here 3 times in the last few months, and each time the work done was awful. I got the second highest individual wash, it's $36. They pretty much did nothing to the interior. I don't think they even vacuumed. I'll never come back to this place, it is truly the worst car wash I have been to.
-
September 2023 by Mary Pettit
immediately regret purchasing the unlimited package. This is my first time here and when the car was returned to me it looked like they hadn’t even touched the inside. What a joke.
-
September 2023 by Susan D.
Paid for the most expensive car wash. Brought my small SUV there just after opening on a weekday (only three other cars when I arrived). Was told my car was ready. The back wasn't vaccuumed out at all. My car seats hadn't been moved to vaccuum under them. My wet floor mats were piled in my back seat. My bumpers were all still dirty. I know the wash process doesn't get all the spots...but that's why they have people to wipe everything down. When I pointed out the first issue the lady actually said "Oh my god!" loudly and sarcastically to the woman next to her. They fixed everything, but if this is how the service starts, I imagine it only gets worse towards the end of the day. Never going there again.
-
August 2023 by yasmine “PretteyBlxSoon” taddese
They didn’t clean or vacuum good i had to get down the car and clean it MYSELF. This is not the first time I just assumed they made a mistake but 3 times isn’t a mistake. If you want come to this place but I promise u ur car isn’t gonna be cleans at all.
-
July 2023 by Pat Relich
Not cheap. Very poor job on the windows and interior. I’ve used this location for years, and still do. They could and should do better job on inside. Everything outside is automated. I’ve only used their detail service once and it was fine.Rags for windows not changed and clean, their vacuuming isn’t great and they never whip down much of the dash.Staff is friendly and kind.If I had another choice near me I’d change. I know of better shops but none are as close to my home.The once had a decent deal the second half of the month, prices were 1/2 off. That was a reasonable price for the job they did and do. Price now is too expensive but I’m leaving for them now. Choose wiselyServices: Vacuuming
-
July 2023 by Walter Velasquez
This carwash is horrible for consumers in multiple aspects. Similar to other recent reviews, I also experience a disappointing experiencing with this place.Paid the $22 service option only to learn it did not include vacuum service which is unheard of at this price option. The Service rep was attempting to sell the $44 option that include vacuuming. However, another service rep. told me the $36 option included vacuuming. Beware of reps pushing for higher price options.After the wash, vacuum service was poor and no tire shine was done by service cleaning crew at the $36 price option that I decided on purchasing.Consumers should get quality of service close or equal to prices paid, however, this business does not come close to meeting consumer expectations on service and quality.Avoid this place as you will not receive what you expect on services for prices paid.
-
June 2023 by Cynthia B.
Wish I could leave no stars for this company. My husband, who's a wonderful and very trusting person, had a horrible experience. And I've been dealing with it ever since. So, here's a bit of warning: DO NOT go for the unlimited car washes without the understanding that it is not just for a month. I've had conversations with so many people that felt they were not properly informed that this was an ongoing "you will be charged for this every month" kind of thing. Read about this on NextDoor. Lots of negative experiences with this same issue. They tell you about their deal verbally, LEAVING OUT the part that it is a repetitive charge to your card automatically, and then hand you a card to bring with you each visit. They don't tell you to turn the card over and read the fine print BEFORE you agree to the one month deal. I don't trust any business that doesn't give you the honest whole deal up front. And then they don't tell you that you have to go online and give them all this additional information that you may not want to share with them in order to cancel this program. You can't just walk into the store and say I want to cancel it. Interesting how they'll take your money when you're there but they won't cancel their program from that same location. Online it'll tell you you have to give them five days notice but there have been people complaining on social media that they've been told they had to wait at 30 days to cancel (thereby getting another $60 from you first). This is nothing more than a racquet.UPDATE: Upon trying to cancel online, and entering tons of information I'd rather not give them, the website keeps telling me "Oops.... something went wrong". This is a terribly ugly situation. Can only cancel online but.....hmmmmm.
-
June 2023 by Allie Benedetti
This place opened under new ownership last year and the quality is horrible. Paid $40 for our car to go through the exterior wash and get a “wipe down” of the inside. The staff barely wiped the interior and used a dirty cloth, left half the dashboard dusty and untouched, left our mirrors all turned the other way, our floor mats curled up and thrown back inside… I literally went home and wiped down the interior of my car myself. So ridiculous - what did we even pay for?
