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March 2024 by Reyna Lopez
I went to purchase some shoes at this location on 2-25-24, and when paying they asked me for my number for the rewards program so I gave it to the cashier. About a hour after I leave the store I received calls and texts from one of the employees at this store saying he wants to get to know me etc. I think it’s unacceptable for employees to do this at a store because my number should be private information and employees should not take advantage of that. I really hope management at the store can take action about this because, I felt very uncomfortable about the situation, especially because it caused me problems with my husband.
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October 2023 by Eduardo Figueroa
Love the shoe selection choices
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September 2023 by Jamiera Fryia
Horrible customer service. Manager Julia stood around talking to friends while we waited at the cash for over 5 minutes. She was facing us and could see us standing in line and still didn’t stop her conversation. Lots of items not priced and when we asked staff the prices they were rude and bothered that they had to help us. When they did answer, they gave incorrect prices which they did not honour. We never received a sorry. They just looked at us like it was our problem. It was the worst shopping experience we had during our week long trip. These staff need to be trained again properly. We weren’t the only ones in there that were complaining about the service either. Horrible representation for your business!
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June 2023 by Dee Dee
Slow lines to pay .. but personnel was polite in spite of the new release of ...
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January 2023 by William Salgado
Best Staff and management !Very polite,Very Quick, called them and they was able to hold my sneakers tell i got there !
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December 2022 by David Landaverde
What an unpleasant, unprofessional and rude customer service I received from this Footlocker at Springfield mall. You can’t even ask a question and they so bother by someone asking. I wasn’t asking to get anything free. Even the manager was just cold and rude. I wouldn’t recommended anyone to visit this place.
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March 2022 by Adrian Richardson
customer service is horrible in person and via phone. Staff was very unfriendly and not helpful.
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November 2021 by Keisha Shelton
Always amazing service! I have never received anything else!!
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August 2021 by Lucy U.
If I could rate this place zero to reach the owners that would be success for the sake of the business. We came to look for UGGS and found the one we were looking for, I approached one of their staff member and asked if they had my size. He said nothing! I mean nothing and looked away... I asked again, then he irritated with dead look said: I'll look.. We waited and waited and waited... 15 minutes later he appeared with the box in his hand and walked toward another customer speaking Spanish to her. As I opened my mouth to ask for my box he just raised his both fingers in protest and signaled me to wait... all I need is damn box!!!!! Then we moved towards register to pay for it, he pointed at one couple "you here!"and then pointed at me and my husband "you two here!" I'm speechless! I've never experienced anything like this, not in third worlds flee markets not in communist countries!!! American capitalism with "client is the king" or at least have some damn respect... where are the owners of this damn store? Are they alive? Shame on you for your incompetence and your useless staff!
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May 2021 by Felicia Thomas
The customer service was horrible. I went looking for a particular shoe. The sales associate kept brushing me off and pointing me in the wrong direction. He had me completely confused. The manager tried to fix the situation but it was still a no go!
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May 2021 by April Browder
In and out ...Very nice employees
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April 2021 by juan Cruz
Really good shoes
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March 2021 by Mariana Velasquez
I’ve visited the store more often these past months and I keep coming back because of the customer service in particular. Everyone is welcoming and eager to help. A special shout-out to MARISSA. She was so kind, knowledgeable, and willing to help from the beginning. Although the store did not have my size in stock, she offered to help me order online and have them delivered to my address. I appreciate her and the team for delivering top-notch customer service; especially during these difficult times.
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December 2020 by Christopher Cormell
Great prices. Staff went out of there way to find the sizes we needed .
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December 2020 by Kev Diaz
Nice place
