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June 2025 by Thomas Kim
Just had my new shower installed and very happy with the final product. Graves team arrived on time, breaks down the process, used best materials, and completed the work in one day as promised. Greatly appreciate the ease of the whole process. My new shower is absolutely beautiful.
I highly recommend Graves Design and Remodeling as a trustworthy local company.
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May 2025 by June Beck
We needed a bathroom remodel that combined elegance and practicality, and Graves Design delivered. The tile work is exquisite, the fixtures are top-quality, and the attention to detail was remarkable. The entire process was smooth, and their team was courteous and professional.
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April 2025 by Hendrix Uriel
We had a very good experience with Graves Design and Remodeling. After checking out a bunch of companies, we're really excited about this one! From the first phone call to the completion of installation, I admired the professionalism and skill of their crew. Also their prices were competitive. If I had to do another remodeling job, I would definitely have them do it.
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March 2025 by Kristin M.
Graves Design and Remodeling is not a company you want to deal with in any remodeling process. What should have taken 3 months took over a year. We employed the owner, Doug Graves to redesign and remodel our kitchen. From start to finish there was nothing but problems. We signed a contract in August and went to his show room on Traford Ln. in Springfield which had recently been updated with some beautiful cabinets. His assistant drew up plans for us and we chose cabinets. The drawings were sent to us and upon review, I noticed several discrepancies in measurements. I brought these to the attention of the team and they made some changes, but I would later find out not all issues were remedied. Come October we inquired when the cabinets would arrive and to our surprise it sounded like they hadn't even been ordered. After all that, the cabinets still arrived in the wrong sizes. This set us back several more months as we ended up having to reorder several. On top of that, no trim was ordered. There were no kickplates, island trim or anything for moulding. Once the second order arrived, there were still problems with the island cabinets being too tall on one side. Doug suggested we just rig them and make the island an inch taller than the rest of the kitchen. I said absolutely not. I then sat up for hours one evening trying to think of ways to make it work so we didn't have to wait yet another few months for more cabinets. I came up with a plan and we ended up doing a two level island with a bar on one side to accommodate stools. As a customer, I should never have had to be this involved in correcting the contractor's constant mistakes.
Along with this, throughout the process Doug was hard to get ahold of and would never come to the home to check on things unless I insisted he did. Even then, he came once or twice over the course of 3-4 months of construction. Working with all of his subcontractors was ok, but they were not well coordinated. For instance, the countertop company showed up before the cabinets were installed. They said Doug told them that the kitchen was ready with cabinets. They came from a long ways away, so they measured what they thought would work. Of course they were wrong and we had to have new countertops cut adding more time to the process.
Beyond this, we had wood flooring in our living room that came up to our kitchen tile. I told the contractors countless times we only had a few pieces of wood to replace what they might need to move, so they should be extra carful to keep anything they could. On the day they removed flooring, a large part of the wood floors were removed without care. Most of it was splintered and thrown out onto the lawn. In the end we waited another month for them to go find something similar and make it right.
As the tile flooring went in, it was fine, but within a few weeks the grout started to crumble. After speaking with Doug and his assistants several times, we finally got one of his contractors to come back and dig out the grout to replace it. It lasted another several months and began to crack again in several areas. At that point I called, emailed and texted Doug, the contractors and his assistants with no call back. It seems the company is still around, but now run by Mayflower Construction. Doug is still the owner.
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May 2024 by Amy Dean
Our 3 week bathroom project took 3 months with weeks of no communication and when Graves did call, it was with excuses that had nothing to do with our job. Once completed we have called consistently for a warrantable item for 2 months and no response. They won't even pick up the phone or answer emails. On top of that, we now have a vendor threatening a Mechanic Lien on our house because they haven't been paid by Graves Design. Look elsewhere for your project and save yourself the drama.
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January 2024 by changwoo lee
Be careful. This guy doesn't pay subs
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February 2023 by Mark Witzel
Terrible Experience. Signed a contract, made a downpayment, and no one contacted us for months except for grumpy excuses. After 8 months of no work, we asked for our money back and were threatened with a lawsuit for asking for a refund. Hired a lawyer and threatened to sue to get our downpayment back. After 13 months, we finally got our money back. No work was done and we wasted 13 months and $1000 paying a lawyer. Do Not Hire!
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February 2023 by Mark W.
Terrible Experience. Signed a contract, made a downpayment, and no one contacted us for months except for grumpy excuses. After 8 months of no work, we asked for our money back and were threatened with a lawsuit for asking for a refund. Hired a lawyer and threatened to sue to get our downpayment back. After 13 months, we finally got our money back. No work was done and we wasted 13 months and $1000 paying a lawyer. Do Not Hire!
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January 2023 by Kathy L.
Several years ago we hired Graves to take out a weight-bearing wall that separated two rooms. we did not want a header, which caused massive headaches for Doug. There was a miscommunication and he had not realized that this was what we wanted until the day demo was started. Doug was creative and tenacious and figured out how to make all of this work out for us, mostly sticking to our initial estimate. There we're a few problems with a couple of teams who were doing the work, but Doug immediately fixed the problem and had work redone, which we appreciated. Caroline was very helpful with design decisions. it's been several years since this project was completed and we have no complaints with the work that was done and would hire Doug again. Most teams did excellent work.
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December 2022 by Ana Correia
This company has been awesome! Helped us with an addition to our home, pulled building permits. They are excellent and Doug is really knowledgeable and helpful. They gave classic good customer service and have hard working, professional staff members as well. They arrived on time every day and they gave us custom "design renderings" (3D computerized drawings) which were extremely helpful in letting us customize our additionServices: Home renovations
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September 2022 by S I.
I had an appointment for an in-home consultation; that time came and passed without a phone call. Then several days later, I received an email apologizing for the miscommunication. I decided to give them another chance, so we booked for Monday, September 5th. Monday came and passed, and on Tuesday, I received a call from Isabella who was trying to reschedule (again). I asked what happened, and she said she didn't know it was a holiday, and that they "tried to contact me but couldn't find my number." Umm, what? If this is any indication of the quality of their work, we will take our business elsewhere.
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July 2022 by Dean Wanderer
Great workServices: Painting
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May 2022 by Brian Griffith
Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repair, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.Services: General building construction
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April 2022 by Brian G.
Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repar, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.
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November 2021 by Andy Wormser
The team at Graves Design and Remodeling was outstanding. We had a basic idea of what we wanted with our kitchen renovation/expansion. Caroline did a great job adding design elements - both functional and aesthetic - that really improved our basic idea. Chris and his team were fantastic with the demolition and reconstruction. They had really good attention to detail and craftsmanship. They gave good advice when there was a decision to be made that I wasn't sure of. They were also really good about handling small changes in the project without nickel and diming for every little change. Even during COVID, they were good about keeping close to schedule. They've been attentive to the small punch-list items at the end of every project. At least one of our neighbors has already done a project with them, after asking us who our contractor was. We will hire them again for our next project.
