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May 2024 by Amy Dean
Our 3 week bathroom project took 3 months with weeks of no communication and when Graves did call, it was with excuses that had nothing to do with our job. Once completed we have called consistently for a warrantable item for 2 months and no response. They won't even pick up the phone or answer emails. On top of that, we now have a vendor threatening a Mechanic Lien on our house because they haven't been paid by Graves Design. Look elsewhere for your project and save yourself the drama.
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January 2024 by changwoo lee
Be careful. This guy doesn't pay subs
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February 2023 by Mark Witzel
Terrible Experience. Signed a contract, made a downpayment, and no one contacted us for months except for grumpy excuses. After 8 months of no work, we asked for our money back and were threatened with a lawsuit for asking for a refund. Hired a lawyer and threatened to sue to get our downpayment back. After 13 months, we finally got our money back. No work was done and we wasted 13 months and $1000 paying a lawyer. Do Not Hire!
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February 2023 by Mark W.
Terrible Experience. Signed a contract, made a downpayment, and no one contacted us for months except for grumpy excuses. After 8 months of no work, we asked for our money back and were threatened with a lawsuit for asking for a refund. Hired a lawyer and threatened to sue to get our downpayment back. After 13 months, we finally got our money back. No work was done and we wasted 13 months and $1000 paying a lawyer. Do Not Hire!
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January 2023 by Kathy L.
Several years ago we hired Graves to take out a weight-bearing wall that separated two rooms. we did not want a header, which caused massive headaches for Doug. There was a miscommunication and he had not realized that this was what we wanted until the day demo was started. Doug was creative and tenacious and figured out how to make all of this work out for us, mostly sticking to our initial estimate. There we're a few problems with a couple of teams who were doing the work, but Doug immediately fixed the problem and had work redone, which we appreciated. Caroline was very helpful with design decisions. it's been several years since this project was completed and we have no complaints with the work that was done and would hire Doug again. Most teams did excellent work.
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December 2022 by Ana Correia
This company has been awesome! Helped us with an addition to our home, pulled building permits. They are excellent and Doug is really knowledgeable and helpful. They gave classic good customer service and have hard working, professional staff members as well. They arrived on time every day and they gave us custom "design renderings" (3D computerized drawings) which were extremely helpful in letting us customize our additionServices: Home renovations
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September 2022 by S I.
I had an appointment for an in-home consultation; that time came and passed without a phone call. Then several days later, I received an email apologizing for the miscommunication. I decided to give them another chance, so we booked for Monday, September 5th. Monday came and passed, and on Tuesday, I received a call from Isabella who was trying to reschedule (again). I asked what happened, and she said she didn't know it was a holiday, and that they "tried to contact me but couldn't find my number." Umm, what? If this is any indication of the quality of their work, we will take our business elsewhere.
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July 2022 by Dean Wanderer
Great workServices: Painting
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May 2022 by Brian Griffith
Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repair, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.Services: General building construction
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April 2022 by Brian G.
Graves Design built us a beautiful family room addition. It was in the beginning/middle of the pandemic but Doug and his team got the job done. The addition required an existing slab and brick retaining wall repar, They cleaned original brick and reused it so the alteration is indistinguishable from existing retaining wall. It was a hustle and stop job, but Doug informed us why as we all worked through pandemic challenges. Though it took more time than we originally planned, it was worth it. We also appreciated that Doug stuck to the original budget (I'm sure at his own expense as cost of materials were going up). We absolutely love our new room and I recommend Graves because the final product was great and the cost was cheaper than we expected.
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November 2021 by Andy Wormser
The team at Graves Design and Remodeling was outstanding. We had a basic idea of what we wanted with our kitchen renovation/expansion. Caroline did a great job adding design elements - both functional and aesthetic - that really improved our basic idea. Chris and his team were fantastic with the demolition and reconstruction. They had really good attention to detail and craftsmanship. They gave good advice when there was a decision to be made that I wasn't sure of. They were also really good about handling small changes in the project without nickel and diming for every little change. Even during COVID, they were good about keeping close to schedule. They've been attentive to the small punch-list items at the end of every project. At least one of our neighbors has already done a project with them, after asking us who our contractor was. We will hire them again for our next project.
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October 2021 by Jen D
Graves Design and Remodeling converted an unfinished basement space into a cozy extra bedroom. The project went very well, from start to finish. It stayed within budget, and the team was responsive and pleasant to work with. The work was extensive - they excavated and installed a new egress window, installed new lighting, switches, and outlets, built in a closet, installed and painted new drywall, installed new padding and carpet on the floor. The attention to detail and commitment to the project exceeded our expectations. I would highly recommend Graves Design and Remodeling to anyone looking for a home improvement contractor.
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July 2021 by Susan Begalka
We loved working with Graves and would use them again. They were on time, professional, courteous, and detail oriented. I would highly recommend them.Services: Painting
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February 2021 by Jennifer Diffell
Graves Design and Remodeling converted an unfinished basement space into a cozy extra bedroom. The project went very well, from start to finish. It stayed within budget, and the team was responsive and pleasant to work with. The work was extensive - they excavated and installed a new egress window, installed new lighting, switches, and outlets, built in a closet, installed and painted new drywall, installed new padding and carpet on the floor. The attention to detail and commitment to the project exceeded our expectations. I would highly recommend Graves Design and Remodeling to anyone looking for a home improvement contractor.
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February 2021 by Andrew Realon
My wife and I are extremely satisfied with the work completed by Graves Design and Remodeling. We offer our strongest recommendation that you consider Graves for your future home projects.We hired Graves to complete a master suite remodel, which included a full bathroom renovation, and annexing a bedroom to create a spacious walk-in closet and home office space. From the first conversation we had with Graves to the last day of the job (and beyond), we were treated like family. I cannot emphasize enough how important that is when dealing with a design and build firm. My wife and I had never hired a design and build firm before, or undertaken a remodel on this scale. The Graves team was patient, efficient, neat, respectful, trustworthy, and fair. The work product was catalogue worthy.Our project commenced at the outset of the Covid19 pandemic. The Graves team responded by taking extreme precautions to protect everyone’s health and safety. Despite some pandemic-caused supply delays, our project finished ahead of the estimated completion date.Towards the end of our master suite remodel project (but unrelated to it) we experienced other homeowner issues which required soffit and gutter work. I didn’t think twice about what to do in that situation: I immediately called Graves, who promptly scheduled the work to be completed. Their responsiveness is unmatched.If you are so lucky to be able to work with Graves, you should look forward to Caroline’s beautiful design work, Chris. M’s customer-first attitude as a project manager, and Doug’s masterful experience as a general contractor. As a team, they are remarkable.We look forward to working with Graves again and again.
