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January 2024 by Claudia Arce
Only one person attended all these line!!!Sorry for the lady, she was working more than machine !
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December 2023 by Mara Castrejón
The girl who was currently working there was rude. She ignored us and went on to the next people in line and when we told her we were there first she said no that the people she was serving were there first, those same customers also told her that we were there first. She finally agreed made us our order and then she practically threw the straw.
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June 2023 by Gerson D.
I ordered a chocolate chip milkshake, one of the workers was nice. This is my second time going now and this time was definitely the worse!! The girl who served me I still remeber her name "Genesis". The worse customer service ever. She was interested in my boyfriend when he wasn't ordering anything. She was flirting with him infront of my face. She was also being very slow and acted as i wasn't there all the employees were just on their phones and not even paying attention. I'm also very upset because she made my milkshake half way very watery and not at all good. -10/10 please do something about this thank you!
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May 2023 by Huda Naeem
Good ice cream, but high price point, esp for a lower budget mall area.
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March 2022 by Marcy
I got the berry smoothie that’s made with ice cream and blueberries and strawberries. It’s Very good. Cost $8.43 for the large
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September 2021 by Giovanni Garibaldi
Extremely expensive. Also they only work one worker at a time. It was the busiest time too and the worker felt overwhelmed without a doubt. The ice cream is good though
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September 2021 by LOCALFREEK
cookies n cream
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August 2021 by E.ann L.
We came here today 8/22/21 around 230pm and there was a girl and boy working. The lady ahead of me was ordering a couple of specialty drinks so I understand it's time consuming but the young girl serving her kept staring at me, she could have said "thank you for your patience, we will be with you shortly." Say something to communicate with your customers. The boy had no hustle in him, dragging his feet working on probably online orders. Finally after waiting 10-15mins the boy finally took our order and couldn't handle one scoop coffee in a cake cone and one scoop raspberry sorbet in a cake cone. Smh no multitasking skills and no hustle. The employees at the Potomac Mills location work harder and as a team compared to this location and staff.
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February 2020 by K. R.
Sometimes the location suffered from the location and foot traffic. Maybe a different location would help. Nonetheless, my score would be higher if there were more staff to take more orders.
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January 2020 by Ali Ibrahimi
I love ice cream
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July 2019 by Mike K
First, ice cream was definitely delicious. But also comes with a cost, the cones/cups are not cheap. The Employees are friendly; however, appear to be more interested in each other, texting on their phones, or taliing with customers who are friends. Service is slow.
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July 2019 by Daniel A.
Great service by the tall tattooed man. Will be back. Great milkshakes and small varieties to choose from. Located in the center of the food court
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June 2019 by Teyanna Gray
I scream for icecream
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April 2019 by Jasmin Perez
Ok! Felt bad for some of the workers. The manger needs to do a better job of displaying team work and providing great customer service.
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March 2019 by Fre V.
So we are literally in line now waiting for what we ordered but the three girls here would rather flirt with the young men on the other side of the counter closest to the Off5th store. We are standing next to the register and notice that it's very messy behind the counter. Only two or the girls are wearing their hats. The other girl has her hair our and in her face and she's bending down into the ice cream and her hair is all over the place. They should really be cleaning and keeping things neat. It looks horrible. Their is also an orange juice bottle on the floor behind the counter that all three of the girls keep walking over like they don't see it and a spilled ice cream container that's medaling with the melted ice cream all over the ground. I don't understand this.